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By BankFodder · Posted
In fact I've just looked at the website of https://turo.com/gb/en and I see that it is not a normal car rental company. It is a car sharing company. This may make things a little bit more difficult. Contact your bank and start reclaiming the money as I have said – but maybe you can tell us a little bit about how the rental actually works. -
capitalisation on welcome statements means interest. this is a std secured loan.
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By BankFodder · Posted
First of all, it would be helpful if you didn't post your story the solid block of text. It's very difficult to read and it puts people off helping you. Properly spaced please. You haven't told us how long you rented the car for. Presumably this money was taken using a prepayment method – such as a debit card or credit card. You should contact your bank immediately and begin a chargeback if it was a debit card. You should write to the rental company and put them on notice that they are responsible for the condition of the car and they are obliged to let you have the car in a satisfactory condition and certainly roadworthy. If it had wheel nuts which were loose then clearly it was supplied to you in a dangerous condition. Tell them that you are beginning a process with your bank or credit card supplier to recover the money – but also you are considering suing them in the County Court. I suggest that this may well be where it is going to end up and I think that it is important for your own interest to act quickly and assertively. If you allow yourself to get drawn into any protracted discussion or if you allow yourself to be delayed in any way, you will lose control and you will had the advantage to the rental company -
By Badgergirl25 · Posted
Thanks. What should I put in the SAR to SLC? I've just looked at templates but they don't really relate. I've found this one. Is it too harsh? [Your name and full postal address] [Your contact number] [Your email address] 23 January 2021 Student Loans Company Limited 100 Bothwell Street Glasgow G2 7JD Dear Sir or Madam Subject access request (removed - dx) Yours faithfully,
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Our picks
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON**
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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Natwest Bank Transfer Fraud Call HMRC Please help
waz70 posted a topic in NatWest Bank,
Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786-
- 31 replies
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waz70, -
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Hermes lost parcel. **WON**
murraynt posted a topic in Postal and Delivery Services,
Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/-
- 49 replies
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Have Payday Loan of £500 - Now cant pay - what now? advices please
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