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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Currys advertised spec for laptop doesn't match what I paid for??? :(


tommyg90
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Hey there,

 

Just bought 2 Dell 1737 studio laptops from Currys in Eastkilbride Scotland just over a week ago and only just noticed the specification of both laptop does not match what I had ordered online.:(

 

Currys - Shop for Entertainment Laptops - Dell Studio 1737 Blue Powerful entertainment laptop from a top brand

 

The above link is what I had reserved online. Pay particular attention to the ati 3650 256mb graphics chip.:(

 

I picked up both laptops 8 days ago and yesterday decided to sit down and set them up for opening on Christmas Day. I noticed that the laptops both had an Intel® Integrated GMA 4500MHD graphics chip........not what I had ordered as I wanted a laptop that could effortlessly play some online games and the ati graphics processor would have done this adequately hence why I ordered this laptop in the first place.

 

Anyway popped in there tonight to speak to a customer service representitive about the situation as I wasn't happy about this at all. The guy I spoke to suggested that I contact the head office to try to resolve this and also added he was quite surprised that I had noticed this seemingly small detail??...lol....he's having a laugh right?:lol:

 

I had to explain to him that believe or not I did have some idea of what I was looking for and after seeing this advertised decided it suited the needs i was looking for..........kinda think he didn't know what to do about it.:eek:

 

Well to cut a long story short I insisted he contacted head office to resolve this issue on my behalf as it was clearly their mistake and not mines.

 

The guy came back about 15 minutes later with some lame excuse that it was displayed in store as the correct spec and that they were allowed to have a margin of error on there website due to human error.......is this correct:confused:

 

At this point I had to again explain that this was researched and reserved online and at no point approached the laptop stands to check the specs of the dell laptops displayed there niether did I think at the time I would have needed to.

 

At first he murmered something about a lack of laptops with a similair graphics chip in stock due to it being Christmas which I can understand but as I pointed out to him, I'm in the same situation 2 days before christmass and not having what I had ordered online over a week ago!

 

Well he had suggested that I bring them both back and I would get a full refund. I told him I wasn't happy with the situation and would consult trading standards and see what my legal rights were.

 

Hopefully at the very least raise some awareness that no-one should take it for granted that these stores give you exactly what you are paying for.

 

Your opinions would be greatly appreciated.

 

 

 

Thankyou.

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take it back and get the refund.

 

Technically they could be accused of negligent misrepresentation for which the remedy would be recission of contract plus payment of costs leading from the transaction but this would be a tough call - get the refund and get the computer you want elsewhere.

 

(make enough noise they may offer extra as GOGW)

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Thanks for the suggestion, Was kinda leaning towards that option as I see it as a matter of principle.

 

As I said before it was the "I am surprised you actually noticed" comment that didn't sit well with me. Automatically assuming I would not pick up on this seemingly MINOR detail.

 

 

Again Thanks.

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I must say, as an employee there, I can understand how our non-tech savy warehouse staff could make this mistake.

 

To clarify, the company gets all sorts of seemingly random model numbered dell laptops into the stores. For example, the 1737's we got in were also shipped alongside the 1735's which to look at are identical, they have identical memory, processors, and generaly are exactly the same, even price wise, except for some small print on the box saying the graphics cards are different. My manager told me that the 1735 and 1737's were identical except the 1735's were black and the 1737's coloured, until I pointed this out to him.

 

To be honest, dell laptops have been a pain in the ass ever since we got them in. I guess the guys on the website must be having the same confusion judging by that page you linked.

 

Just return them to the shop, they should offer you an exchange or a full refund, if you explain they were reserve and collected from the branch and the warehouse staff have put the wrong product aside for you, and you had no way of knowing until you'd got them home. If they refuse, ask to speak to the most senior manager in store, make sure he knows you will report his store for misreprisentation if his staff continue to refuse to either give you the laptops you paid for, or give you a refund. Make sure you have a printout of that webpage, and a copy of your reserve and collect details if you still have them, along with you recept.

 

Please bare in mind, the reserve and collect system is not some kind of machine, there are people who pick the products and as such, it's open to human error. I can understand that you'd be annoyed by this, but try not to take out your fustrations on the store staff, just ask for their first name, and store number if they are cheeky to you again and report them to head-office.

 

Oh and as for the "make enough noise comment".. They'll offer you an exchange, refusing that they'll offer you a refund. With something as straightforward as this, they won't offer you a goodwill gesture, they'll just give you your money and kick you out the shop if you start being loud and/or agressive. Why would they offer you anything extra when they can just refund the laptops, remaster them, and sell them again and get their money back. You don't seem to comprehend how popular these laptops are, they'd sell both of them in a day, maybe two tops, even pre-owned.

Edited by Renzokuken

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Yeah everything you have said I had done.

 

They did offer me a full refund but apparently could not offer me what I had as stocks were low due to Christmas sales.

 

Although a refund is what I'm going to opt for tomorrow it wasn't the result I wanted as I now have to hope to finish work early exchange laptops and try to find another 2 of the spec I was originaly looking for.

 

I will not be using Currys again unfortunately but appreciate your reply. :)

 

Merry Christmas All! :D

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Yeah everything you have said I had done.

 

They did offer me a full refund but apparently could not offer me what I had as stocks were low due to Christmas sales.

 

Although a refund is what I'm going to opt for tomorrow it wasn't the result I wanted as I now have to hope to finish work early exchange laptops and try to find another 2 of the spec I was originaly looking for.

 

I will not be using Currys again unfortunately but appreciate your reply. :)

 

Merry Christmas All! :D

 

Which begs the question, if they already offered you a total refund to begin with.

 

Why the topic, isn't your situation already resolved with currys?

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Well If you had read my post you would have seen that I asked for opinions!

 

As I said refund wasn't what I wanted, I wanted what I had paid for and as a result I now have to go and look and look for what I thought I had already bought and paid for with Currys.

 

 

Posting in here was just to see what options I had if any. Although I do appreciate your concern!

 

 

And again think I will be using comet in the future.

 

Thankyou.

Edited by tommyg90
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And again think I will be using comet in the future.

 

Thankyou.

 

Ok, no worries, just wondered if there was some other motive, thats all.

 

Anyway, comet have the exact same returns and reserve procedure, there staff are practicaly the same, but slightly more obnoxous (I've heard).

 

So you'd basicly be cutting off your nose to spite your face as comet and currys are so similar they may as well be the same company.

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Not quite sure what you mean by "some other motive"?

 

Only just found out due to my situation and researching on the news sites that Curry's/Dixons are struggling at the moment and may very well be the next major retailer to go under. I can't say I'm surprised to be honest I for one will not be using them again and as for Comet I have purchased a few items from them in the past, one being a laptop and didn't have any issues so kinda obvious decision for me.

 

So Sayonara Currys won't be using you again!

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Everyone has their horror stories about a particular retailer, some about comet, others about currys, and so on.

 

You can only go on the experience you have had as an individual and that may be due to a single employee of a single store which will set you against that store for life.

 

It is sad that currys/dixons/pcworld may go under - the loss of jobs alone would be a tragedy for the economy.

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Everyone has their horror stories about a particular retailer, some about comet, others about currys, and so on.

 

You can only go on the experience you have had as an individual and that may be due to a single employee of a single store which will set you against that store for life.

 

It is sad that currys/dixons/pcworld may go under - the loss of jobs alone would be a tragedy for the economy.

 

They aren't going under, trust me.

 

The staff have all been assured that their jobs are all perfectly safe, and they even continued hiring new staff over the christmas period. The managing director reckons the company has 800 million in "hidden assets" meaning the cash from whateverhappens guarantees and external companies outside the UK.

 

Us being the most profitable reigon, we'll be the last to go if anything does. Please, don't believe everything the tabloid press tell you. They failed to mention that woolies have been in financial trouble for the past 3 years.

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doubt currys will be going under our ends just anouncced "significant investment" (around a million plus) to improvements, plus theyve still got another 300 million of loans offered to them to draw on if they need it.

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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/Bump

 

Hello, I just fell into the trap at PixMania (ordered Dec 27th) DELL STUDIO 1737 - GREEN review cheap prices STUDIO 1737 - GREEN DELL best buy discount online uk shop

Realised just in time for the sales to finish and limit any possible alternatives upon refund.

 

Hopefully they have what I wanted as a replacement, but it seems like they mixed the descriptions up with the Studio 1735 which turns out to be £100 more.

 

I'll email and see what happens...

Edited by JimLad
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