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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Claim for Possession - need urgent help please


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Hi Everyone,

Ok, bit of a long story but in brief, I moved into my house in November 07. Basically because of work and other financial issues I've had, I have had arrears pretty much since the tenancy began. Not high at first, I received a Notice Seeking Possession in February of this year, so I rang up the housing association who advised me to make a payment arrangement, which I did, however I didn't stick to this as I should have done. With my job, it's a rolling contract and sometimes I'm out of work for one/two weeks whilst its renewed, which means I have no money. I didn't bother claiming benefits in that time because of the amount of time it takes to go through, so my rent fell behind. Then some weeks I wouldn't pay anything, so the arrears built up. A couple of weeks ago I phoned them up to try and make another payment arrangement, but she said because my payments were erractic it was hard to follow so they are applying to the court for a possession order, which I have now received...the hearing date is on the 6th Jan. I have been reading the papers and basically it reads as though it is in my best interests to attend, only problem being, i'm due to be elsewhere on that date (work), so it will look like I can't be bothered to be there :(. I have emailed the Housing Assoc to see if a change of date is possible....anyway I have been paying off the arrears a little each week on top of the week for a couple of months now, and by my figures it sits at £600. I have been doing a lot of overtime at work, so have worked out I should have made a significant dent in this before the court date. I am worried as I'm convinced the judge is going to evict me, and then myself and my daughter will have nowhere to go (im a single mother), we have nowhere else to stay and the council have said they will be unable to help as I would have made myself intentionally homeless, by building up the arrears - does anyone have any advice at all, as the 6th Jan is getting nearer and I'm getting more and more worried. I really don't know what to do for the best.

Thanks

Kirsty

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Hi there Missworried,

I do not know anything about Tenancy and the laws behind them for reposessions but I am sure that if you are showing that you are trying to clear the arrears then no Judge would want to see you and your daughter homeless. Please try not too worry. Not many people get on here over the weekend but I can asure you that people will be about in the morning.

 

Good luck

olives xxx

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Oh Kirsty, what a worrying time for you. I dont know enough about this to give advice. However, I do feel that if you have made a sizeable dent in the arrears by the time you go to court , the judge will take this in to consideration. I also beleive that a judge is not going to make a single mother and her daughter homeless unless he has no other option.

If I were you I would definatley write to the court and say that you would really like to be there but work commitments make it inpossible and also you need the money to pay off the arrears.

I wish you a very peaceful Christmas and hope that this problem can be put aside so that you and your daughter can enjoy the festivities.

Best of luck xxx

Please note, my advice is only my opinion.

If you have found my advice helpful, please tip my scales, thank you

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I have just bathed my babies and could not stop thinking of your situation.

This country makes me so mad, you are obviously working, not sat at home claiming benefits.

If you were not working and claiming, you would not be in this trouble.

I truly feel for you. x

Please note, my advice is only my opinion.

If you have found my advice helpful, please tip my scales, thank you

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Hi Olives,

Thank you so much for your reply, I can only hope you are right, and that the Judge see's things that way also. Its really hard to stop worrying at the moment, although I fully accept this is my fault.

Thank you.xx

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I would definatley write to the court and say that you would really like to be there but work commitments make it inpossible and also you need the money to pay off the arrears.

Hiya, yes I thought about this myself, but i didn't want to do anything which would appear as though I were making excuses about my not being there. Surely the Judge will look on it as if I don't care and that I should do anything to help?

 

I know, I didn't even claim benefits when I was out of work for short periods, which probably hasn't helped in all honesty. It just seems no matter what we do, it's never enough. I realise I haven't helped myself, and that getting into arrears in the first place is entirely my fault, however I can't stop worrying that I am going to have nowhere to live come the New Year. If I decrease or clear the arrears, do you think the HA, will stop the court action?

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If you clear the arrears then yes they should cancel the court action. If you have made a sizeable dent in the arrers and are showing that you are commited to these payments they then may be in a position to cancel the court action and come to a payment arrangement.

 

Have you tried to contact the court to see if you can change the date of the hearing???

 

Dont feel bad about being in this position sometimes it cannot be helped. As you can see there are lots of us on here all in the same position as you , we are all here to support each other not to judge each other.

 

olives xx

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Have you tried to contact the court to see if you can change the date of the hearing???

Hiya,

 

No I haven't tried contacting them yet, I thought I'd take a last ditch approach with the Housing Association, except she said we couldn't change the date, but she would ask the Judge to make a suspended claim for possession because we had reached a payment plan and she would also advise him that I couldn't make the court date, because of work, but something just doesn't feel right somehow.

 

I am really hoping to have them clear, or at least all but clear. I have worked out how much I now owe, and its just under £550, so not a great deal, but enough. Im not looking forward to the New Year at all at the moment!

 

Thanks for your help.xx

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