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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

I Am So Relieved - Somebody Who Knows What They Are Talking About

hendryclan

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hendryclan

hendryclan

Posted
Posted

Hi you wonderful guys

I have been trying to find help on a claim that i started online due to a horrible cottage which cost me £585 to stay in for a week. the court hearing was in taunton on the 17th november as the defendant was disputing all the claim. i havent heard a thing since. i have emailed the courts various time but .... nadah .... zip ..... zilch ..... nowt .....nuffink...etc... you get the picture? anyway to cut a long story short, this cottage was booked and paid for, we arrived and it was a state. there was no way we could stay in it. we rang the owner and he basically said ... tough poop (or words to that effect). he is now disputing all the claim, which is the cost of the hols plus my claim fee. however, nothing has been heard from the courts or anyone and i am fed up with all this. its just the thought of this guy having £585 of my money. this took me all year to save up for. i could have gone abroad for 2 weeks with this, instead decided to go to cornwall.... anyway .... i am now ranting. can anyone tell me what i need to do.

i sent all the requested forms back to taunton court and advised them that i had all the photographic and video proof they needed if required.

what do i do now ??

help !!!!!!!!!!!!!!!!!!!!!

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hendryclan

hendryclan

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just reading my last message to you and realised didnt answer your question. on the form it said that i was not required to attend court, but should a further hearing be needed then i would have to chose whether i wanted it to stay at taunton or be nearer my home. really confused with all this!!

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hendryclan

hendryclan

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thanks so much,

its really great to know that there is someone like you guys to advise and help. its like having my parents on the other end of the computer,tgiving me good advice.

thanks again,

i will ring them tomorrow and let you know how i got on.

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Michael Browne

Michael Browne

Posted
Posted
When the form came through from the court they asked if i would like a mediator to help to come to some agreement with both parties. i ticked yes on this,
I presume this was the Allocation Questionaire (N149)?

 

 

but havent heard anything else since.

 

on the form it said that i was not required to attend court, but should a further hearing be needed then i would have to chose whether i wanted it to stay at taunton or be nearer my home.
Are you still rerferring to the AQ here?

 

Mediation has to be agreed by both parties and if the defendant didn't agree the hearing on Nov 17th may have gone ahead, which means assuming he appeared, he may have been awarded Judgement by Default.

 

If you don't get any joy from Bristol ring Taunton on:

01823 281110

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hendryclan

hendryclan

Posted
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so that means because i couldnt travel 300 miles to taunton he wins because i wasnt there? i was told i didnt need to be there. is there anyway i can contest this as this really doesnt seem fair to me. he gets away with £585 of my money because nobody bothered to tell me that if he doesnt agree with a mediator and i am not in court thats it??!! god i am so annoyed about this. there has got to be a way round this. anybody out there can help me out here?

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Michael Browne

Michael Browne

Posted
Posted

You don't know any of this for sure until you phone Bristol and/or Taunton. Wait and see what they say

 

This is in the notes on the AQ:

However, since mediation is a voluntary process, it will only take place if the parties agree

 

Assuming the worst, you can apply to have the judgement set-aside

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