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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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link financial wierd claim (new member)


deeper
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hi all,

 

i'm new here, posting out of necessity...hope you can help me. i've been contacted by link financial about a possible outstanding dept from around 2002 to maybe late 2003, i really can't remember.

 

the item in question, was for a door i bought via a consumer credit agreement that i no longer have a copy of. i later sold the house, and the direct debits for the door stopped. (i did change bank accounts during the same period for a totally unrelated issue (business).

 

i genuinely believe that the door account was settled via the solicitor during the selling process, and this is why the direct debits stopped. but it could be possible that i overlooked everything during moving and running a business. however, i never ever recieved any demand from the door supplier once i had moved. maybe they couldn't find me?? or maybe i had paid for the door??? i really don't know the answer to this question.

 

anyway, about a year after being in the new house, i rented it out and moved overseas for 3 plus years, and have been back in the uk for about 18 months.

 

i recently recieved several letters from link out of the blue, and curiosity got the better of me and i rang them asking why they were writing to me. they suggested i wrote them a letter, to their dsisputes section. they have now written to me asking for 6 seperate sample signatures, including my driving license and passport, in order to prove i am "their client". i am reluctant to do this as it could be a fraudulent claim, but it might be genuine.

 

i'm pretty worried in case i made a complete administrative ballsup, and worried as to what sort of debt a £1200 front door could have now mounted up to.

 

i'm not up against the wall financially, but neither am i flushed. if it is proved that i do owe this money (which i dont think i do) then i have no real objection to paying what i owe. however, i really don't want to pay extortionate interest and bogus charges. also, can i settle in installements if i have to pay anything?

 

incidentally, this debt does not show up on my credit rating with either equifax nor the other main credit lisintg agency, but i never ever used the address where i bought the door as a residential address as it was an improve and move on property which i sold within 1 year of purchase.

 

what should i do? i hope you can help. thanks in advance of your suggestions.

 

kind regards,

 

deeper.

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i've thought of that, but i potentially know something about it, but the only way i can find out more is through them.

 

then i suspect they will try to &$!w me.

 

if i claim to know nothing, and then later they prove i do, wont that make things worse?

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send them a cca request

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/20758-creditors-dcas-letter-templates.html

 

template N

 

Costs £1 do not sign it, send a postal order, send it recorded

 

they have 12+2 days to supply the alledged agreement.

 

Do not speak on the phone everything from now on in writing

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You could possibly send this to the original creditor (a SAR - Suject Access Request)...at least by sedning this you should know exactly where you stand - unfortunately this will cost £10 (send postal orders with the letter below by recorded delivery) - they have to provide your information within 40 days...

 

Data Protection Act 1998

 

Subject Access Request

 

Dear Sir/Madam

 

ACCOUNT NUMBER: xxxxxxxxx (or multiple numbers if more than one account)

 

Please supply me with all data that you hold on me. This includes in particular, but is not limited to, the following:-

 

1. The original signed, executed credit agreement and any terms and conditions that applied to the account at the time of default and at the time the account was opened.

2. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations by your company, or by any previous creditor

3. Where there has been any event in my account history over this period which has required manual intervention by any person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my account formerly held with ORIGINAL CREDITOR.

4. True copies of any notice of assignment and/or default notice or enforcement notice that you or the original creditor sent me, with a copy of any proof of postage that you hold.

5. Documents relating to any insurance added to the account, including the insurance contract and terms and conditions, date it was added and deleted (if applicable).

6. Details of any collection charges added to the account; specifically, the date it was levied, the amount of the charge, a detailed financial breakdown of how the charge was calculated, and what the charge covers.

7. Specific details of the fees/charges levied by any other agency in respect of this account and a detailed breakdown of said fees/charges and what each charge relates to and on what date said fees/charges were levied.

8. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998

9. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed.

10. Copies of statements for the entire duration of the credit agreement.

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply.

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

 

Yours faithfully,

 

 

sign your name but put crosses through it so it can't be 'lifted'

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Do not send them any specimen signatures send them this instead

 

Dear Moron

 

Get Lost

 

Yours

 

Deeper

 

 

 

:DOh dear me, I have nothing to add to this thread but all credit to you PGH. I haven't laughed so much in weeks:D

You have a lovely way with words:)

 

 

fox

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • 1 month later...

Hi, deeper.

 

It's working days.

 

I'll move this thread to the DCA Forum, let folk know how your getting on ;)

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Hi all,

 

Thanks for the advice so far. So, on friday, within the working day time limit, I received a copy of the credit agreement. It was dated 28/08/2003. It's definitely my credit agreement, but as I stated above, I considered that I had paid it off when I sold the property, although I could have been mistaken on that point, but I never ever received a letter or phonecall from the creditor or supplier to let me know that I was in any arrears. I moved house, yes, and i went overseas for almost 4 yers, but the property I moved to was rented by my sister, who passed me all my post, so I know I was not contacted by this company or any other relating to this debt, until their original contact at my now address, a rented property, which I have been in for two years.

 

Asset have enclosed a summary of charges, raising the original price by around double, and now stands at around £2600. I am not a person that does not pay his bills, and I have never deliberately not paid anything, and had I been contacted, this situation would never had got to this stage.

 

Where do I stand? How do I get out of this?

 

Hope someone can lend advice.

 

Sincerely,

 

deeper.

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hi cerebusalert,

 

I had made payments up until 26th sept 05, then there are payments returned by the bank until dec 05. This was a period when I was having a financial nightmare through the sale of a house, and got behind with several bank payments. I had considered that I had payed all of them off after the house was eventually sold, as I had about two or three household items on consumer credit.

 

I was never contacted at this point or afterwards by anyone concerning this debt. I even had a new loan for a car through GE in march 07 and they never mentioned any bad debt history.

 

I'll work on scanning this in and posting it.

 

Thanks again.

 

deeper.

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hi again all,

 

i've attached the scans of the covering letter, (which i never received, the first correspondence i got from them was a month later), the credit agreement, and the most recent covering letter in response to my CCA request.

 

there was also attached a list of interest charges, charged to me since 2005, when the bank began bouncing my payments. my complaint here is that i was not contacted by anyone since 2005 to allow me to pay an overlooked oustanding debt.

 

all help much appreciated.

 

many thanks in advance,

 

deeper.

1.jpg

2.jpg

3.jpg

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hi again,

 

hope this is right this time. thanks for the info on posting these.

 

Image - TinyPic - Free Image Hosting, Photo Sharing & Video Hosting

 

Image - TinyPic - Free Image Hosting, Photo Sharing & Video Hosting

 

Image - TinyPic - Free Image Hosting, Photo Sharing & Video Hosting

 

hope to hear from you soon.

 

deeper.

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hi 42man,

 

thanks for posting the links. however, i'm not sure, in fact even more confused as to what significance these have. are you suggesting that the agreement is unenforceable? or that it is?

 

also, my main gripe over this whole issue, is that i was never contacted by any company to initially tell me my payments had stopped or that they were not received, or that my debt was being passed onto any agency. do they not have a legal obligation to inform me by post of these matters, which in this case would have been back in 2005. if i has reset payments, or payed in whole, at that point, when i should have been made aware, the interest would not have got so large.

 

although, if you are saying that the whole agreement may not be enforceable, then i might be able to not pay anything, which after such a long time, i feel quite happy to try.

 

thanks,

 

d

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The Prescribed Terms should be within the signature document or any pages referred to in it. I see no Prescribed Terms on that one page 'credit agreement'.

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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