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please advise-had attachment of earnings applied despite having standing order in place


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please help folks,

 

for several months we have been trying to set up a direct debit for our council tax but for some reason they kept going back to the council as cancelled-or so they say anyway.We ended up with a liability order

 

Finally, in november, I was worried so phoned the council and asked for standing order details so it could be paid that way. I asked whether I needed to pay anything that day and was told not to bother and to divide the outstanding amount by 6 and start at the end of novemeber.

 

I set up the standing order immediately following the call which was on nov 3rd.Lo and behold on november 10th I received an AOE notice for hubbys salary. The letter was dated 6th november.

 

I called the council tax office on november 13th and they assured me that the AOE would be cancelled.Shock, horror on opening hubbys pay slip on 23rd-AOE had been taken for £700.

 

 

I called in to the local office and took his payslip-I was told that the attachment had prob been stopped after the details had been processed and that they would re-imburse a refund of the difference of what was due by standing order on 27th and what had been taken out of salary. I was told to expect the cheque within 3 days -that was 2 weeks ago!!

 

i called hubbys employer today to find that the attachment has never been stopped. and the council office have stated that I cant expect a refund til the funds reach their system.Hubbys employer has actually called them today to clarify that it has been deducted.

 

I dont want to cause enough grief at the mo til i get the refund but what are my rights and who should i complain to?

lloyds S.A.R -sent 04/04/200

statements received 11/05/2007

prelim-14/05/2007 -£4987

lba-30/05/2007

n1-20/07/2007

 

Co-Op prelim sent-20/04/2007-£136.50

settled in full

goldfish prelim-27/06/2007

 

capital one -deemed served -01/07/2007

settlement without cci offered 17/07/2007

halifax prelim-17/07/2007

 

aqua--prelim-13/07/2007

 

welcome-prelim-30/06/2007

lba-14/07/2007

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