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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tenant Services Authority


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This promises to shake up Housing Associations, and improve services for their tenants.

 

Time will tell......

 

Tenant Services Authority - Housing - Communities and Local Government

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 month later...

Is the TSA available to everyone? To Private Shorthold Tenancies? Or just for tenants in housing association properties?

We need some independant advice and support - and we signed before the Tenancy Deposit Scheme date so we are in the grip of our landlord.

Thanks for your help.

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Just checked it out and there is information for private tenants. Private rented housing - Housing - Communities and Local Government

 

I suggest that you contact them and see if they can help. Would be useful to know how useful the information might be, so please let us know how you get on - if they help or not.

 

There's info on the TDS too. Tenancy Deposit Protection - Housing - Communities and Local Government

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Yeh yeh more rules set up by lazy Councils who will never back them up or make it easy for a Tenant to get sthg done. They just got to be seen to be doing something for us scumbags who rent from scabby Landlords who pocket the cash and put nothing back into the dumps we live in.

 

Why do the Counicl do this? To make it look like they give a fk when all theyre interested in is building Second Homes for snobs that dont have any history in our cities, just money and their nose up their asses.

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Thanks Caro,

I've checked out the weblink - thanks for that. At first glance, it doesn't really give any indication that we can call on th TSA for help with getting our deposit back. It seems our landlord has a history of taking deposits for all sorts of things- cleaning, redecorating, gardening, admin costs for sorting out these things(?) and it's then left to the tenant to try and get it back. I am now talking with the previous tenants and it happened to them too, but they gave up and lost their deposit.

I'm determined to get ours back - we were great tenants and the landlord benefited from our tenanacy. We improved the house and left it immaculate.

It seems a real uphill struggle though, as we were pre April 2006 and we have to take him to court and he lives in NZ!

Ho hum.....

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  • 5 weeks later...

Guys - the TSA is a regulatory body for RSLs (Registered Social Landlords, AKA housing associations) only.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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  • 1 year later...

Floppo,

 

This so called TDS is all b------t, the government set ups a scheme to protect us tenants like pigs are flyine over my head now. In 2009 my son was evicted for rent arrears, he did not want to live in his flat. There was untold probelms with heating , plumbing and garden fences. I was guarantor for the rent. Anyway went to court and agreed he would move out and pay the rent arrears off as he is unemployed. To date I have been to court to fight for the deposit paid as there was no answers from letting agents, solicitors and land lord to what the deposit was taken from. There was no corresspondence from the TDA or anyone to what has happended to my deposit. 1 year later I am told by letting agents the despoit was given to the LL for rent arrears, no such notification or corresspondence to me about this. Next thing the case was passed on to Baliifs who come to seize my goods and added another £1000 + to the debt. Today they have ageed I can have my deposit back after 1 year 6 months on and sent me a bill for repairs, a piece of A4 paper with some stupid name and mobile tel number stating what the LL had to repair. (B------t) so such way. The builder he employed was his relative who was jack of all trades master of none total cowboy builder. This was only because the Distric Judge told the LL's solicitor he would have to provide proper invoices and reports of what he was claiming for. He then stated that we should try and resolve matters before a next hearing otherwise it would occur more expense. This also I am being threated for by the LL's solicitors.

 

I sent a cheque for the rent arrears before it goes back to court on the 29th of April, the LL's solicitors passed it on to the balifs to deal with. I have since cancelled the payment and will go back to court and fight for dear life.

 

There is no such thing as a TDS in my books they are just as useful as a jack the hatter. I have been robbed and still being robbed and now threatned by the LL's solicitors and baliffs.

 

This needs to be publisised as the laws on this country are all b------t.

 

So anyone who thinks there deposit is safe I would think again and ,make enquiries if it is held in a TDS apparently there are only 3 schemes and if not held within a certain period the tenant can sue.

 

I hope everyone that reads this thread will take some notice of what I am saying, they are quick time to pass on to ballifs who are total bandits. I am very lucky to have the support of one special person from this web site thats why I am fighting on. CAG reign forever.

 

Mashmallow

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Floppo,

 

This so called TDS is all b------t, the government set ups a scheme to protect us tenants like pigs are flyine over my head now. In 2009 my son was evicted for rent arrears, he did not want to live in his flat. There was untold probelms with heating , plumbing and garden fences. I was guarantor for the rent. Anyway went to court and agreed he would move out and pay the rent arrears off as he is unemployed. To date I have been to court to fight for the deposit paid as there was no answers from letting agents, solicitors and land lord to what the deposit was taken from. There was no corresspondence from the TDA or anyone to what has happended to my deposit. 1 year later I am told by letting agents the despoit was given to the LL for rent arrears, no such notification or corresspondence to me about this. Next thing the case was passed on to Baliifs who come to seize my goods and added another £1000 + to the debt. Today they have ageed I can have my deposit back after 1 year 6 months on and sent me a bill for repairs, a piece of A4 paper with some stupid name and mobile tel number stating what the LL had to repair. (B------t) so such way. The builder he employed was his relative who was jack of all trades master of none total cowboy builder. This was only because the Distric Judge told the LL's solicitor he would have to provide proper invoices and reports of what he was claiming for. He then stated that we should try and resolve matters before a next hearing otherwise it would occur more expense. This also I am being threated for by the LL's solicitors.

 

I sent a cheque for the rent arrears before it goes back to court on the 29th of April, the LL's solicitors passed it on to the balifs to deal with. I have since cancelled the payment and will go back to court and fight for dear life.

 

There is no such thing as a TDS in my books they are just as useful as a jack the hatter. I have been robbed and still being robbed and now threatned by the LL's solicitors and baliffs.

 

This needs to be publisised as the laws on this country are all b------t.

 

So anyone who thinks there deposit is safe I would think again and ,make enquiries if it is held in a TDS apparently there are only 3 schemes and if not held within a certain period the tenant can sue.

 

I hope everyone that reads this thread will take some notice of what I am saying, they are quick time to pass on to ballifs who are total bandits. I am very lucky to have the support of one special person from this web site thats why I am fighting on. CAG reign forever.

 

Mashmallow

 

 

Read the thread before ranting - this is about TSA, not TDS.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Have you got a thread for it mash or do you want it moving to a complete new thread? I can move it for you but you can edit it yourself if you want to.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 year later...
Is the TSA available to everyone? To Private Shorthold Tenancies? Or just for tenants in housing association properties?

 

Set up by the useless last Labour Government, the Tenant Services Authority (TSA) is the regulator for social housing in England. It was launched on 1 December 2008, implementing the recommendations of the Cave Review of Social Housing Regulation.

 

The TSA is responsible for "ensuring that social housing landlords provide decent homes and services to their tenants". Its remit includes social housing that is provided by local authorities and by those private bodies (such as housing associations) that are registered with it.

 

A useless and teethless talking-shop, it is NOT an organisation a tenant can lodge a complaint with, but a waste-of-space bureaucracy that merely refers you to the long-established Local Government Ombudsman if you try to complain about a social housing landlord. The ombudsman has NO jurisdiction over housing associations, only over local councils.

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In fact it's one of the quangos that's being scrapped.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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