Eileen Hodge v Abbey- Won!

[eileen hodge]

Sent my DPA request letter Friday (10/03) got a reply today 15/03 they have forwarded my letter to the Complaints Dept who will contact me in due course and the information I have asked for (all my statements for 6 yrs) will be forwarded FREE OF CHARGE.

BUT if I still want to make 'a subject access request under DPA' it will cost me £10.

Is my understanding that they are going to give me what I asked for freely and I don't need to pay for the info under the DPA correct? Or does that mean I could wait for ages and ages before any thing happens?

HELP! What should I do?

[Bookworm]

Keep that clock ticking. 40 days and if you don't have all info requested, complain to the IC. If they want to waive the charge - and there's a sentence you don't hear very often when it comes to banks! - that's up to them.

[eileen hodge]

Have already marked 40 days on the calendar from when I posted it will 5 more days now cos it should have got to the complaints dept by now!

Thanks will keep posting as it goes along.

It really is great to have someone there for support.

Thanks.

Ex

[eileen hodge]

I have worked out my charges for the last six years £2452, put them on the spreadsheet downloaded from the site but interest calculator doesn't work. Found the formula for working out daily interest in the Library, so will I have to work out the days passed and daily interest accrued manually or is there another way?

 

I haven't got Excel, but downloaded Open Office.org and it doesn't calculate it for me. In fact in the two columns that should have the days lapsed and interest accrued it has NAME and hash sign. Any ideas please?

[Spiceskull]

Hi Eileen,

 

If you PM me with an email address I will send a working Open Office spreadsheet to you...

[dave]

Oops - that reminds me.

 

I haven't put it in the library yet - sorry for that - I'll do it today.

[Spiceskull]

Oops - that reminds me.

 

I haven't put it in the library yet - sorry for that - I'll do it today.

Thanks...

[eileen hodge]

I posted my Letter before action to Abbey and got a reply back sayiong the normal sorry about your complaint we will look into it etc etc but they also said if they hadn't heard from me in 14 days they would presume I was happy with their reply.

Unfortunately my computer died before I could go to Money claim to start action. It has now been restored but their 14 day limit for me is up on Monday (bank holiday) should I send them another Letter Before Action or just carry on with filing the claim with court?

[Bovvered]

File your claim as stated in your LBA 14 days from date of that letter....never mind their timetable - stick to yours!! Don't worry if the timescale has elapsed owing to your computer breakdown, just do the claim now...

[Seminole]

Their reply is irrelevant. This is your claim so you set the pace nd you decide when it has been resolved to your satisfaction.

[eileen hodge]

Thanks for the advice both. I am going to the Money claim site now to put the claim in!!!!!

[eileen hodge]

Have just filled in the Moneyclaim form, paid the fees and its been accepted!!!!!!!! Lets see if I get my £2352 back now!!!!!!

[Seminole]

If you haven't already done so, please could you pm the claim details to either Bankfodder or any of the mods so that we can post it in the Litigation forum.

[mahala]

I'm always amazed by the arrogance of the banks when they tell us they will take up to 6 weeks to "investigate your complaint", especially when we all know they will just send out a standard response telling us to go to hell. They really do think we will abandon the deadlines we set and start using their dates don't they?

[caro]

Yeh - like they give us 6 weeks or 8 weeks or how ever long we feel like before they take our money - not.

 

Good luck by the way.

[eileen hodge]

Had a letter today to say they have filed a defence with the court and will I accept HALF plus court costs. Cheeky pigs!! There is only 3 more days left bfore their 28days were up.

 

Do I write and say no I want all of it or do I just do nothing?

 

Looks as if I might be going to court, something I didn't really want to do on my own. Typical I suppose with my luck as it is at the moment, they're going to choose me as the first case to go to court!!!!!!!!!!!

 

Any ideas anyone? Appreciate any input

 

Eileen

MODERATED 4 threads merged , please keep to your original thread when updating , thanks

[steter]

if it's any help, they have used the same tactic with me(you can compare their defence on my thread) and (eventually) NeilP. Personally, i've refused the offer and am now awaiting a court date, but obviously the decision is yours.

[eileen hodge]

Have received Court Allocation questionairrre, 27th June. They have transferred it to my local court. It has to be in on or before 15th July, thinking of putting in on the 14th and hoping I'll get my refund before then, and I won't have to pay the extra £100 court costs. Getting a bit close now, hope I'm not going to be the first one that goes to court!!!!!!!!!

[eileen hodge]

AQ going back Wed, beg, steal or borrow £100!!!!!!! Do I E-mail DLA to tell them I've done it as I said I would.

[eileen hodge]

Thanks Karne.What did you put in the other info box. I've put "Intend to prove Abbey has taken £****** by way of unlawful bank charges." The court has a breakdown already, as I sent them one when I sent DLA one. Do you think thats OK?

Eileen

PS Do you think I should change my name so they find me on here or am I being paranoid?

[eileen hodge]

Yes I phoned this morning to tell him I was putting in my AQ and had he got a final offer and got a recorded message saying he's away on annual leave!!!!!!

all right for some!!! As you say it looks as if its going to drag on for us.

[eileen hodge]

Hi All,

This morning just received full settlement!!!!!!!!!!!!!!!!!!! Going to look at my bank account over the next few days to see they have deposited it before sending back copy letter of receipt of funds into bank.

This couldn't have come at a better time as our family has been devastated over the past fortnight with the loss of our eldest son, but this has brought some happiness into our lives just for a moment.

So don't give up any of you, push it to the limit and don't back down its worth it in the end to join the members who have won.

Thank you to all of you who have helped me get thro it all, and kept me going when I was going to give up, I'm so glad I took your advice.

 

Eileen.

[Seminole]

Oh God, I'm so sorry for your loss. Please accept my condolences.

[dolly]

Many congratulations on your win and good on you for keeping going when all they want you to do is give up. I hope that it brings you some happiness in this tragic time. I am truly sorry for you and if you want to talk about it, there will be lots of us around to listen.

 

xx

[eyespy]

Congratulations!!

 

Im so sorry for your loss.

 

Eileen