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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Bank Accounts + CCA any updates??


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Hi all,

 

Been searching the "net" and cant find any recent posts about overdrafts and whether this credit facility is covered by the CCA? I found a post back in March this year which said there was a possibility but nothing from there. Can anyone shed any light?

 

Has a letter from Abbey today to say they have sold debt to good ol' Robinson Way. I've already sent them packing a couple of weeks back on a Barclaycard debt. Any advice greatfully appreciated.

Debt Managers (Barclaycard) £7150 - CCA sent - poor photcopy of app form - they rtnd acct to BC. Then Robinson Way come on scene - sent packing straight away. Will they try a third attempt????? :) Yes they did, roll on Westcot, told them were to stuff it. Not heard anything since but Lowell Financial have been searching my credit file. Round 4, ding a ling ling!!:D Now Crapquest on the scene - bought the debt and want the balance... don't think so 8)

 

Equidebt (Co-Operative Visa) £6800 - CCA sent in June - no response still!! Was Ex-Northern Rock card so probably lost. Equidebt have now agreed to write off and remove credit ref listing completely!!! :lol:

 

 

Robinson Way (Abbey) - debt sold to RW £1840 - await letter from them....cant CCA as bank account.... agreed to settle for £368 :-D

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Section 74 (1) (b) of the CCA 1974 exludes overdrafts from being regarded as credit agreements. This is because only one side "agrees" - the bank - and the conditions and terms are imposed on you. Nevertheless, they must be able to prove they sent you a copy of the overdraft limit and interest rate. This can be easily done as they can draw one up at any time and say it was sent to you. The only thing that can be done with overdrafts is to SAR the original creditor and claim back any excessive charges.

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Cheers fedup74 and pinky69, Im unsure to be honest. Most likely will be. I haven't kept an eye on the recent developments with bank charges as Abbey initially passed debt to Westcot a couple of years back and recalled it from them for a reason I dont know. Then out of the blue 1 1/2 years later they have passed it to Robinson Way. They clearly state in the letter (on Abbey letterhead) that they have sold the debt to RW and they will contact me shortly. With the fact that they have bought the debt will this affect any claim for charges??

Debt Managers (Barclaycard) £7150 - CCA sent - poor photcopy of app form - they rtnd acct to BC. Then Robinson Way come on scene - sent packing straight away. Will they try a third attempt????? :) Yes they did, roll on Westcot, told them were to stuff it. Not heard anything since but Lowell Financial have been searching my credit file. Round 4, ding a ling ling!!:D Now Crapquest on the scene - bought the debt and want the balance... don't think so 8)

 

Equidebt (Co-Operative Visa) £6800 - CCA sent in June - no response still!! Was Ex-Northern Rock card so probably lost. Equidebt have now agreed to write off and remove credit ref listing completely!!! :lol:

 

 

Robinson Way (Abbey) - debt sold to RW £1840 - await letter from them....cant CCA as bank account.... agreed to settle for £368 :-D

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I have got a feeling the hardship case will fall on deaf ears. Yes we do live on the borderline and have a strong case but the letter Abbey sent clearly states that they have washed their hands of the debt and anything from now on will be with RW. They will most likely say speak to RW - the debt is £1850. RW probably have bought the debt for less than £100 in todays climate. I'll ponder over the next couple of days what to do next.... Many thanks for the advice.

Debt Managers (Barclaycard) £7150 - CCA sent - poor photcopy of app form - they rtnd acct to BC. Then Robinson Way come on scene - sent packing straight away. Will they try a third attempt????? :) Yes they did, roll on Westcot, told them were to stuff it. Not heard anything since but Lowell Financial have been searching my credit file. Round 4, ding a ling ling!!:D Now Crapquest on the scene - bought the debt and want the balance... don't think so 8)

 

Equidebt (Co-Operative Visa) £6800 - CCA sent in June - no response still!! Was Ex-Northern Rock card so probably lost. Equidebt have now agreed to write off and remove credit ref listing completely!!! :lol:

 

 

Robinson Way (Abbey) - debt sold to RW £1840 - await letter from them....cant CCA as bank account.... agreed to settle for £368 :-D

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Why should you pay RW that amount if a lot of this is charges? I would defo send SAR to see how the amount of charges on there. You could then tell RW that there are unlawful charges on the account and won't be paying them.:)

<<<If I have helped please tickle the scales;-)<<<

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Lets give it a shot, Im off for next couple of days so will do tomorrow :)

Debt Managers (Barclaycard) £7150 - CCA sent - poor photcopy of app form - they rtnd acct to BC. Then Robinson Way come on scene - sent packing straight away. Will they try a third attempt????? :) Yes they did, roll on Westcot, told them were to stuff it. Not heard anything since but Lowell Financial have been searching my credit file. Round 4, ding a ling ling!!:D Now Crapquest on the scene - bought the debt and want the balance... don't think so 8)

 

Equidebt (Co-Operative Visa) £6800 - CCA sent in June - no response still!! Was Ex-Northern Rock card so probably lost. Equidebt have now agreed to write off and remove credit ref listing completely!!! :lol:

 

 

Robinson Way (Abbey) - debt sold to RW £1840 - await letter from them....cant CCA as bank account.... agreed to settle for £368 :-D

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Newbie A comes on to the CAG. Asks about the CCA request for overdrafts. Gets given the RIGHT answer, that overdrafts only need the one sided "agreement" mentioned by Pinky69 above.

 

So, he does nothing. The DCA enforces the alleged debt, and Newbie A is in trouble.

 

Newbie B comes on to the CAG. Asks the same question. This time an over-enthusiastic Novitiate poster gives the WRONG answer, so Newbie B sends off a CCA request.

 

The DCA makes an "administrative error", and leaves Newbie B alone.

 

Would you rather be the newbie who got the right advice, or the one who got the wrong advice?

 

In case you think this is a purely hypothetical example, I have read threads on this forum where exactly this has happened.

 

It reminds me of the true story of a passenger in a vehicle who fainted at the sight of a man lying in a pool of blood under another vehicle. When the driver got closer to the scene, he found a mechanic lying on a red carpet working on the underside of his vehicle. Often, the perception of reality can have a greater bearing on the outcome of a situation than the reality itself.

 

SH

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I would tend to agree with SH.

 

While overdrafts have part V exemption from the Act (form and content) they are not exempt from the Act and a copy of the agreement still needs to be sent. A more savvy DCA will pick up on the fact that the copy of the agreement would only be a letter from the bank and your CCA request won't bother them in the least (as the overdraft doesn't really fall under s78 ). A less savvy DCA may however just return the account to the creditor. So for the sake of a quid and getting RW out of your life it's probably worth a try.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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I had an Abbey overdraft which was bought by a DCA.

 

I cca'd the dca - and after several months they sent me a copy of the bank account application form.

 

Included on the Abbey bank account application form, there were two boxes - tick 'yes' if you want an overdraft - tick 'no' if you don't want an overdraft.

 

I had ticked 'no'

(Therefore the authorised overdraft that I did have on that account was obviously given at a later date)

 

So, I wrote to DCA saying something along the lines that although overdrafts are partly exempt from whatever law governs CCAs', just sending me the application form wasn't good enough.

I said I want to see bank statements and I want to see something in writing that says I had an overdraft facility with Abbey.

 

That was many months ago and I'm still waiting.

So far at least, my £1 hasn't been wasted.

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Scabhunter, can I just ask a question? Are you getting at me when you say "An over enthusiastic notivate poster gives the wrong answer so newbie sends off the CCA"? I think I advised OP to send an SAR request, not a CCA to see what charges had been applied. Could you please clarify, cos if this is the case, then maybe I should stop trying to help people

<<<If I have helped please tickle the scales;-)<<<

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I have personal experience of this and the CCA worked for me.

 

I think it will depend on who the DCA is (if they are particularly thick or just lazy it may benefit you) and when the account was first opened and when the OD was added. In my case the account was originally opened many, many years ago and the OD was added around 2001? The default on the OD was around 2003/4. I was sent a stat demand for this debt so I CCA'd them and within 24 hours they and closed the account and returned it to the OC.

 

I think that the CCA route is hit and miss and will depend on some of the circumstances I have mentioned, might be worth a try though.

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