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By Lisa927012 · Posted
Hi, team, Thanks a lot for your prompt reply! I don't know how to reply to your message, should I quote then reply? or just reply to this topic? I have attached the screenshot of the emails conversation, it got deleted because they're so small so I attached it again, hope you can take a look at it. They say the luggage is in the prohibited list, I've attached the screenshot of the list for your review. I didn't buy insurance either. They say if the lost item is in the prohibited list, they don't give me compensation, but I can't accept it. However, I've seen the Parcelhero Compensation Exclusion Items (screenshot attached), the luggage is not in that list. So we can consider the luggage maybe in the prohibited list, but it is definitely not in the compensation exclusion items list. It would be great if they can compensate me £300, at least I recover some loss. Can you please tell me what to do next? Thanks very much! BTW, I upload more screenshot pictures in next reply, -
I've not read any posts but was aware of the case...but that was one judge and a circuit judge in this instance...but most district judges would stick to the norm and accept that sec 78 is not applicable to current accounts as they are excluded due to part V You can still request documentation for current accounts using 74A 74B...although none compliance would not render them unenforceable but could assist in any defence challenging a claim. Alternatively you could use sec 61 CCA1974 in questioning the enforceability if we run with HHJ Walden-Smith given that she insists a current account is a regulated running credit agreement. -
Can you please confirm if the £4k was actually paid into your bank account, as this has not been established in your thread. Be also aware that even if funds have been transferred to you, he could attempt to get this reversed by his bank. -
By nimblejack · Posted
Hi, I lost my job last March, claimed JSA...got a job August-December..then got laid off so claimed JSA again very briefly...then got another job in January. I have not earned enough to have paid any tax and so am trying to claim it back. However, HMRC are making it very difficult. On my personal tax account online (gov gateway) I can clearly see both jobs and earnings reported. Both JSA claims say £0. I contacted HMRC who told me they needed info from JSA to process my claim. I spoke with them and then HMRC told me they had now received two P45s from JSA but were now waiting for the P60 from my employer. They now have this but now say that they need another P60 from my previous employer that I worked for August to December. I thought that this is not correct and that I will only receive a P60 from my current employer, the one I started to work for in January? As I left that other job in December, I was issued a P45 and gave this to my current employer. Surely it's the P45 the require and should have already received? The earnings are showing online and so I feel like I've hit a brick wall with this unless the adviser who I spoke to on the tax enquiry line is wrong. Any advice please?? Thanks. -
By BankFodder · Posted
I have three burning questions. you say that they have identified the shop where the mystery handset/account was set up. It's in Exeter you say but it is now closed down. Do you happen to know the date that closed down? Is this where you bought your own legitimate handset? have any of the SARs produced your own legitimate subscription agreement?
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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