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Went with t mobile about 6 months ago checked there 3g area on the t mobile site and checked where i was and where my new home was going to be be they both said excellent coverage. Now moved and i get no coverege at all. T mobile say i still have to pay for the internet which i can't use. Is there any way out of this.

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Hi,

 

They offer a 14day coverage checker for returns, but as you are outwith that period they will hold you to the contract. I would personally put my point accross that they are advertising that they have excellent coverage in that area and then start making some noises in the right direction. They have there main customer services centre in Sunderland.

 

Now if you cant win that one, advise then that you are going to report them to OFCOM and the Advertising standards agency and trading standards because they are advising customers that excellent coverage is the best they do and that there top speed on there mobile dongles is 7.2meg, that is only available in the central London area, not the majority of the area. I remember recently another mobile broadband operator being taken to court over this, I think it was vodafone and they were fined and had to cancel lots of contracts because of there false advertiesing and lying to customers. That could be worth a shot in the right direction.

 

If you need more details on the vodaphone scenarion let me know and i'll find it online for you.

 

Derek

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T-Mobile although the hardware is HSDPA7.2 it's advertised as up to 4.5meg broadband. I can get 7.2 where I live and the streetcheck and mobile broadband checker say my area is low, and I'm far away from London (its similar to landline broadband except its distance from the transmitter instead of distance from the exchange and amount of people connected to it). Distance selling regulations state 7 days, and thats T-Mobiles return policy over the phone.

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  • 3 months later...

3 use the t-mobile network for mobile broadband, so thats not gonna help much in this case

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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