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Visa Debit Chargeback Question


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My husband was in Germany this week and has been charged twice for a taxi ride from Baden-Baden to Frankfurt, it cost £350! The machine in the cab broke down during the first transaction and the gentleman put it through again.

 

The taxi company phoned my husband and told him it had gone through twice and that they would refund the payment.

 

However, it has not gone back in though Barclays said they would reverse it yesterday and it would be in the account by close of pay last night.

 

How do we go about doing a chargeback, how long does it take etc.

 

Thanks muchly

 

SFx

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