welcome finance/ unwelcome - more like

[andie_303]

I have just called Norwich union, apparently these are the underwriters of my life insurance policy that these muppets set up. First of all the customer service from NU was appalling, rude, none helpfull and all she kept saying was that they underwrite for a lot of companies and that i should cal welcome, it was though she had received many phone calls like this and was fed up with answering them. It was only after some argueing that i was put through to someone that could help, and guess what!.............they were was based in another country. Anyway they cannot find any details of any insurance product for me. Could just do with some advice on what to do next in relation to this policy. I have SAR`d welcome this morning.

 

 

easiest and least stressful way to do it is...

 

go to the contact us page on the website - then email them bascially saying you are trying to track down a policy as you are told it's under written by them so you would like some details.

 

Keep it breif and polite - give them your address (the one that welcome would have given them just incase it's changed since) and your DOB.

 

If yours is like mine - I received an email back from a manager weeks ago saying they have no record of any policy. Got it in writing - thats what you need.

[mojo8]

Thanks for the advice guys, i have just sent an e-mail to norwich union help desk requesting any info they have on any policies that i have with them, im also going to SAR them to make sure they respond. Is there any steps i can take with "the direct Group" who apparently admin the policies or will i hit a brick wall with them.

[082stewie]

I have been waiting for this for a while now.

Time: 13:16

Bid1.97

Price1.98

Previous2.09

Change-0.09

(-4.3062%)

 

Its going down at a steady pace now. Not just bumps, word on the ground on the investor boards is that the big boys are cutting losses and walking away from Cattles.

[mojo8]

Stewie, I just hope that this brings welcome to its knees, you just get the feeling though that welcome will somehow get through it by the skin of there teeth.

[mojo8]

i got through this morning to NU this morning and they confirmed no information held so i wil SAR them now to get a copy of the transcript

[postggj]

you new you were getting that answer mojo

 

ime not even going to think about putting a final figure on this one

its massive in money value,

 

but this sort of thing needs to be organised

they must think ignorence is bliss

 

not with cag around

[mojo8]

In my insurance booklet, that by the way is obviously cheaply printed on a4 paper and stapled together, looks like its been put together by a 5 year old. it clearly states that norich uninon underwrite the policy and direct group adnminister the policy and has the address and phone number for any enquiries for direct group. Can i assume that From reading previous posts it sounds like the direct group dont receive payment for there work in setting up the policies, norwich union dont have any info on policies that they underwrite therefore no policies. If these theories are proven to be correct how much of a bearing can it actually have on the agreement. I ask because my loan is for £17000 but my life insurance policy is only £180; obviously the 180 makes my loan completely wrong but is it enough to make it unenforceable or would a courts just award us the premium back and force us to sign a re-written agreement. I know these questions have probrably been answered earlier in the thread but im just trying to understand it laymans terms ..... you guys have done a truly brilliant job in the pursuit of bringing down welcome and should be applauded by all.