Goldfish / Barclaycard a/c

[stormstorr]

Hi,

hope I am not deviating too far off the subject but I am in the process of dealing with Goldfish.

We have reached the stage of offers being sent out and to be honest they are pretty close to what I was claiming anyway.

Problem is - they seem to have disapeared following their merger with Barclaycard. The offer of settlement letter says it should be sent back to a PO Box address in Glasgow, but the telephone number given is now disconnected, and when I ring Barclaycard all they say is they cant help and I'll have to wait until my case migrates from Goldfish?

How long will this take?

Does anybody have a contact number for what was Goldfish customer Liaison Team (a Mr Steven Porter)? Does it still exist?

Thanks

[slick132]

Hi Storm,

 

I've put your post in a new thread to avoid hijacking.

 

Even without the trouble caused by the merger, I would have advised that you write and not call them to settle this matter. You then have a proper paper trail which confirms everything.

 

Phone calls, by contrast, leave too much to interpretation and memory.

 

So why not continue the negotiation using the address which you have.

 

If you want any further advice, please give us a quick summary of your case to date, or a link to your thread which has dealt with this.

[stormstorr]

Hi,

Problem is - I have written and after recieving prompt responses in the past, havent heard anything from them in 3 weeks.

I've got no way of knowing if they are getting my letters, authough I have got recorded delivery recipts (printed)?

[slick132]

Hi Storm,

 

I'm afraid the merger will be used as an excuse for poor communication and confusion.

 

Take a look here which is another thread here in the BC forum - http://www.consumeractiongroup.co.uk/forum/barclaycard/163825-morgan-stanley-barclaycard-3.html#post1816759

[stormstorr]

Hi,

just to update you - I've recieved a letter from Barclaycard saying that they have taken over the case and hope to 'resolve matters' by the 5th December.

Not holding my breath!

[slick132]

Hi Storm,

 

At least you know you're still in the system.