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Getting car finance deposit back


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My friend is having some trouble with a car dealer and after a bit of research he has followed my own, and a few others advice. I have come on here just to see what you guys think.

 

He agreed to purchase a tax free car.

The deal was done by telephone and email from Germany to the UK.

£200 deposit paid by VISA

They emailed him that he could pick up the car any time next week and not to forget his £225 documentation fee.

He asked why it had not been mentioned before.

They said it had.

Cue argument.

He told them to shove the car and they said they are keeping the deposit.

 

However am I right in advising him that under the distance selling regulations he is actually entitled to his deposit back? Since the trade was conducted via phone and not face to face they cannot actually keep the deposit at all.

 

I am sure he is entitled to a refund...He has signed a Purchase Order and a VAT form (for tax/export use) but not actually any finance contract as of yet.

Taking back my financial freedom starting today!

 

Barclays Bank : £3200 in charges : On hold

Capital one :

CCA 03/03/08

SAR 03/03/08

GE Burton card :

CCA 03/03/08

SAR 03/03/08

Welcome Finance HP Car :

CCA 03/03/08

SAR 03/03/08

Welcome Finance Loan :

CCA 03/03/08

SAR 03/03/08

Littlewoods :

CCA 03/03/08

SAR 03/03/08

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Yes DSRegs apply, I think even from abroad, he can cancel up to 7 days from receipt of goods and entitied to all monies to be returned, but may have to go to court to get it. Could try credit card charge back, may be quicker?

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