Barclaycard Payments

[Kerrie78]

Hi all.

I'll try and keep this short. I have had my Barclaycard for about 10 yrs now. I currently owe about £3000 on it.

 

i had been making the payments up until the end of 2006 when my hubby fell ill and I had to give up work. I struggled for a few months before phoning them up and asking them if I could have my interest reduced and go onto a payment plan with the lower interest.

 

They agreed and said that I could pay £100 per month and the interest would be 0.01% until December 2012.

 

A couple of months ago I received my statement and they said that they had increased the interest to 6.0% but lucky for me this was still very low compared to what it could be.

 

I am now wondering if they could do this as I am now paying around £19 per month again in interest and it's lowering the amount I am actually paying off the debt.

 

I couldnt find the original letter to show that they agreed to the 0.01% interest until 2012 which is a bit of a pain.

 

Does anyone know how well I would do by phoning and asking for the 0% interest again, is there any likelihood of them lowering it back down? As they originally agreed to it, and I never missed one of my monthly payments can they just increase it.

 

I never claimed my charges just incase they turned nasty and insisted that I paid the full balance off, they only come to about £150 anyway.

Thanks

Edited November 14, 2008 by Kerrie78
edited sentence.

[AA99]

Hi Kerrie, do your best to have a read through as many of these as possible:

 

http://www.consumeractiongroup.co.uk/forum/barclaycard/

 

Then, when you're ready, start your own thread ie. Kerrie78 v Barclaycard, and you will get direct support and answers there.

Good Luck, we're all in the same boat but you will get a lot of support on here

[slick132]

Hi Kerrie and welcome to the BC forum.

 

If you think you received a letter from BC confirming the 0.01% rate, this would be worth searching for.

 

Or, if you made a note of the time and date of the tel con when they agreed to the reduced rate, you could try calling them again. Ask them to reapply the lower rate which they agreed to.

 

We usually say avoid phone calls but I think it be OK here. Make a note of what's said.

 

I know why you're worried about reclaiming charges but this should NOT stop you. Have you worked out what they've charged over the last 6 years.

 

It may be best to delay reclaiming until you get them to agree to the repayment plan you want. If they won't help you out, given your circumstances, there may be other action you can take to help in this matter.

 

Roughly what do you owe on the a/c.

[Kerrie78]

Hi,

Thanks for the replies.

I keep all paperwork filed neatly away and I have searched through my barclays folder and that particular letter isn't there but I did jot some bits down on one of my statements so I do have a rough idea of when I made the call.

 

I will definately try telephoning them and and seeing what they say, it may take a while as I think I have had difficulties with accents in the past if I remember correctly! Does anyone know if there is a UK based number that I could phone?

 

Re the charges, I don't think there are very many, possibly 3 or 4 at the most. I always had weekly standing orders so not as to be late so I'm not particularly worried about the charges at the moment, it's more the interest that I would like sorting out.

 

Since they lowered it to the 0.01% I had managed to pay £2,000 off my actual debt to them (I know it was a lot but we both worked at the time and didn't foresee things changing!!).

 

I would prefer if possible not to get any debt specialists etc involved as I have re-arranged our finances to cover everything on a weekly basis out of our IB and DLA benefits, and we are managing ok, even if there isn't anything left at the end!

[slick132]

Hi Kerrie,

 

Try calling the Cust'r Svs no. to start with and, if that's no good, you could try finding for a dep't which deals with such matters.

 

If calling doesn't work, have a look here and you'll find letters which will help you make a more formal approach to BC.

 

If they still won't play nicely, you could make a formal request for your Credit Agreement. If they don't have the right documents, you could stop the addition of any further charges an/or interest and repay the debt at a rate you can afford.

Edited November 14, 2008 by slick132
typo

[Kerrie78]

Thanks Slick. I will try the number on the statement which I think is the collections unit, I think that will be better than even trying the automated line which takes 20 minutes to even get through all the options!

 

 

It's been a while since I had to look for help as I settled my bank charges cases way back over a yr ago and haven't been keeping up to date with more current developments. I remember the last thing I did was asked for my ppi back but got told to get stuffed lol.

I think I left it at that as I have had other things to deal with since.

Edited November 14, 2008 by Kerrie78

[slick132]

Sorry, forgot to put the link in my last post above - http://www.consumeractiongroup.co.uk/forum/debt-bailiffs-advice/20758-creditors-dcas-letter-templates.html

 

You could use one of these for a more formal approach to the bank.