Jump to content

  • Tweets

  • Posts

    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Locked in car park


Please note that this topic has not had any new posts for the last 3327 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I would think the Principal and governors of Plymouth College of Art would be horrified at what their college has got involved with.

 

Me too although at least if the Chief Superintendent and the Devon & Cornwall police legal advisory team have called this correctly, this shenanigan might ultimately be beneficial in the long term to the college.:roll:

You have the right to food money.

If you don't mind a little investigation, humiliation, and if you cross your fingers rehabilitation..............

Link to post
Share on other sites
  • Replies 2.8k
  • Created
  • Last Reply

Top Posters In This Topic

Yesterday Fred and I were composing a letter to Lyons Davidson as they had asked him to acknowledge receipt of the witness statement they'd sent. This witness statement to the effect that the barrier allegedly damaged by Fred was an RIB and replaced by a BFT is, as Tld has explained, utter tosh and the last time this information was "disclosed" it didn't come supported by a statement of truth,just sent in a letter by Lyons Davidson so we had asked for it to be properly issued.

Now this new statement from Mr Dexter does have a statement of truth of sorts, except that it isn't dated at all. So would I be right in thinking that statements of truth should be dated?

Link to post
Share on other sites

Don't forget when writing to point out that they failed to comply with the order as highlighted:

 

The claimant complies with the order of this Court dated *** July 2009 and provides disclosure to the defendant of the original barrier make, model number and serial number or if unable to so do provides the defendant with a signed statement setting out the grounds on which they base their claim that the barrier in question was not manufactured by FAAC

 

A dismissive and unsupported statement simply to the effect that 'it was not a FAAC' does not comply. They have admittted destroying all records relating to this barrier it is therefore not unreasonable to ask on what grounds then they are able to state definititively 3 and a half years later that it wasn't a FAAC is it,the Judge didn't seem to think it unreasonable either. Especially when the witness making the statement can't tell the difference between a BFT and a RIB when it's bright orange has sat outside his office for three and a half years and has 'RIB' plastered over it?:D:D

You have the right to food money.

If you don't mind a little investigation, humiliation, and if you cross your fingers rehabilitation..............

Link to post
Share on other sites
Don't forget when writing to point out that they failed to comply with the order as highlighted:

 

The claimant complies with the order of this Court dated *** July 2009 and provides disclosure to the defendant of the original barrier make, model number and serial number or if unable to so do provides the defendant with a signed statement setting out the grounds on which they base their claim that the barrier in question was not manufactured by FAAC

 

A dismissive and unsupported statement simply to the effect that 'it was not a FAAC' does not comply. They have admittted destroying all records relating to this barrier it is therefore not unreasonable to ask on what grounds then they are able to state definititively 3 and a half years later that it wasn't a FAAC is it,the Judge didn't seem to think it unreasonable either. Especially when the witness making the statement can't tell the difference between a BFT and a RIB when it's bright orange has sat outside his office for three and a half years and has 'RIB' plastered over it?:D:D

That's very true, thanks TLD. Every effort is being made on the part of Lyons Davidson and their client/s to avoid legitimate issues and treat us as though we were born yesterday. Well when this case started, Fred and I were both somewhat wet behind the ears,but we've grown up fast.:D;)and thanks to your efforts and those of the other caggers who pitch in,

ths is now a formidable team.:D:D

Link to post
Share on other sites
The choice of words is utterly remarkable, and with a Council approved contractor going into liquidation literally within hours of a protracted dialogue by 'phone and fax you might feel qualified to hazard a guess at where they are going with such a statement. This would explain quite a lot of otherwise wholly irrational behaviour being exhibited by certain people.

 

I thought at the time that the liquidation was revealed that it was a red herring and coincidence but now I'm pretty sure that something very interesting has happened here. Can't wait to find out what.

 

Can you connect the contractor and Mr X at all? I know I went through the contractors public documents a while ago but couldn't see any obvious connecting names

Link to post
Share on other sites
I thought at the time that the liquidation was revealed that it was a red herring and coincidence but now I'm pretty sure that something very interesting has happened here. Can't wait to find out what.

 

Can you connect the contractor and Mr X at all? I know I went through the contractors public documents a while ago but couldn't see any obvious connecting names

 

I thought the liquidation may have just been a coincidence too, but it made me wonder when I saw how many faxes and phone calls had passed between them and Lyons Davidson immediately before they declared bankruptcy.

I don't know of any connection between Mr X and them either except for their dealings in this case. I'm as curious as you are . The more time goes on, the more obvious it is that something weird is going on.

Edited by Patma
Link to post
Share on other sites

I don't know of any connection between Mr X and them either except for their dealings in this case. I'm as curious as you are . The more time goes on, the more obvious it is that something weird is going on.

 

This is not just normal, everyday, weird. This is Marks and Spencer weird.

 

I mean, the case was only for a few thousand pounds. You don't get companies liquidating themselves and all sorts of legal subterfuge for just a few thousand pounds. You don't get people in positions of responsibility sending known falsehoods (if this is what has happened) to the court for a few grand.

 

Something else is up. I have no idea what, but something else, bigger, is up.

Link to post
Share on other sites
  • 2 weeks later...

Me too BSC. There's been a lull with nothing to report and waiting isn't something I do very well. I'm hoping there will be some news soon.

Link to post
Share on other sites

Hi everyone, the lull continues, but I neeed to ask for help please if any of you have got court experience and would be willing to read through the transcript we've now got of the Directions Hearing and give your opinion.

If so please pm me. Thanks, Patma

Link to post
Share on other sites
Hi everyone, the lull continues, but I neeed to ask for help please if any of you have got court experience and would be willing to read through the transcript we've now got of the Directions Hearing and give your opinion.

If so please pm me. Thanks, Patma

 

I'm prepared to help in any way I can. But I don't have court experience. So, I'm not sure about how helpful I'd be. The last thing I'd want to do is send you in the wrong direction on something.

Link to post
Share on other sites

Good grief - this is still going on????

 

I havent been on these forums for about 8 months, and this was one of the last posts I made (back on pages 1 and 2!) - cant believe the size!

 

Patma - hope you are doing OK with it....for my curiousity (I dont have time to read 106 pages unfortunately!) can you sum up what has happened since page 2???

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites
Good grief - this is still going on????

 

I havent been on these forums for about 8 months, and this was one of the last posts I made (back on pages 1 and 2!) - cant believe the size!

 

Patma - hope you are doing OK with it....for my curiousity (I dont have time to read 106 pages unfortunately!) can you sum up what has happened since page 2???

 

 

You REALLY, REALLY REALLY need to read it :grin:

 

 

Jogs

Link to post
Share on other sites
You REALLY, REALLY REALLY need to read it :grin:

 

 

Jogs

 

I really really wish I had time!!! :D

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

 

Patma - hope you are doing OK with it....for my curiousity (I dont have time to read 106 pages unfortunately!) can you sum up what has happened since page 2???

 

You REALLY, REALLY REALLY need to read it :grin:

 

 

 

You really should set the time aside Mr. Shed. To ask for a summary on this one is like coming in at half an hour from the end of a film epic & asking what happened! :-D

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

Link to post
Share on other sites

I started the thing off!!! Haha! :p

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

Up to page 8.....

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

Please note that this topic has not had any new posts for the last 3327 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...