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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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New Head of Retail Banking at HBOS


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May be worth copying this gentleman on any correspondence you have with Halifax or Bank of Scotland. This text is copied from an HBOS press release:

 

"The Group also confirms that Benny Higgins will join the HBOS Board from Royal Bank of Scotland on 1 May and lead the Retail business. Benny will have responsibility for all the Group's UK Retail operations, including the UK's largest mortgage and savings brands, the intermediary business, the branch and agency network, call centres and estate agency."

 

The full text is here:

 

http://www.hbosplc.com/media/pressreleases/articles/hbos/2006-02-03-00.asp?fs=/media/press_releases.asp

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Great, these are the kinds of contacts which are useful to know. Anychance of finding out where he is based and any contact details, please?

It would be good practice to copy people like this on any mail and even address them in principal when sendning a letter before action. If it helps to ruffle feathers, then why not?

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Considering that the former Chief, James Crosby was also a non-executive director of the body that is supposed to regulate banks (FSA) I will do a little research on their new boss

 

James Crosby

James Crosby joined the FSA Board in January 2004. He is Chief Executive of HBOS Plc and is also a Non-executive Director of ITV plc and Fellow of the ...

http://www.fsa.gov.uk/pages/about/who/board/crosby.shtml

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  • 2 weeks later...
Great, these are the kinds of contacts which are useful to know. Anychance of finding out where he is based and any contact details, please?

It would be good practice to copy people like this on any mail and even address them in principal when sendning a letter before action. If it helps to ruffle feathers, then why not?

 

Given that this chappy is joining HBOS from the Royal Bank, I'd bet the mortgage that he lives in one of the nicer parts of Edinburgh or the East Lothian commuter belt, his kids go to Stewarts Melville College or another of the upper echelon public schools, and he will be based at the BoS Head Office, The Mound, Edinburgh.

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Great, these are the kinds of contacts which are useful to know. Anychance of finding out where he is based and any contact details, please?

It would be good practice to copy people like this on any mail and even address them in principal when sendning a letter before action. If it helps to ruffle feathers, then why not?

 

Given that this chappy is joining HBOS from the Royal Bank, I'd bet the mortgage that he lives in one of the nicer parts of Edinburgh or the East Lothian commuter belt, his kids go to Stewarts Melville College or another of the upper echelon public schools, and he will be based at the BoS Head Office, The Mound, Edinburgh.

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  • 2 weeks later...

as mentioned Benny Higgins has recently defected from RBS...so expect much of the same at HBOS.

 

*********************************************************

Edited for potentially defamatory content

BankFodder 3rd March 2006

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  • 13 years later...

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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