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We started this in August last year but have never been able to watch it as the screen freezes and the signal is terrible - I have told them from the start that there is a problem and I have tried to cancel. I perservered for a couple of months because they said it was my Sky box - after having sky attend for a different reason the man said it wasn't. I then phoned and e-mailed them telling them to cancel the account which was in my name but paid for by my daughter's card. They continued to charge. Eventually my daughter managed to stop payments from her credit card. They then contacted us requesting payment and, after a very long conversation with them they apologised, I told them I wanted all my money back as I had never received the service and they had my e-mails and my phone calls. They said e-mail in to cancel and write to a different office. I e-mailed and cancelled my daughter wrote to them. They then phoned again chasing money - but would not speak to my husband because of Data Protection. We have now received response to letter from my daughter (addressed to my husband!) quoting "We will not be liable under this contract for; (a) any fault in a Digibox or other receiving equipment you use. They also said cancellation should be in writing not e-mail, contrary to what I was told on the phone, and that they have now cancelled my account - but won't give anything back. They have had over a years' worth of money for a service which has been unwatchable - what Laws can I quote to them? Unfair Contract? Provision of Services?

"Data Protection". I am really angry now

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Hi, and welcome to the CAG.

 

Maybe the technician that called for a different reason told you that the box was ok so he didn't have to do any more work. Ask anyone else close by that have Sky if they have had the same problem. It does seem that the problem is your end and not theirs. Virgin give you free call outs and your equipment is insured. Not with Sky though. If you have a problem, you have to pay for it.

 

Speak to them and arrange a call out, but explain that you will only pay if a fault is found.

 

A moderator will move this tread to the right place where you will receive more help.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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moved here

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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In my opinion, setanta has the worse customer services by far. Can i just check is it the SPL games you try to view on Setanta?

 

I know the pictures we get are pants and through a few games there has been black screen which generally come back after a few minutes. If it is the SPL games then it deos seem a problem with your equipment as the generally are ok but not great but don't have a freezing problem, check and see if you have the same problem on channels 146, 436, 438, 762 and 913. If you do then you have a trasnponder problem and may need your dish realigned,

 

 

Ida x

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  • 1 month later...

I know this is a month late, but this issue was raised on Watchdog on monday, 3rd dec. In those cases shown, the dish needed realigning. Maybe get someone to realign it for you, and see how it helps? I know my dads does the same, and he got his realigned and it works fine now. This is only on sky sattelite services, cable isn't affected.

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  • 3 weeks later...
We started this in August last year but have never been able to watch it as the screen freezes and the signal is terrible - I have told them from the start that there is a problem and I have tried to cancel. I perservered for a couple of months because they said it was my Sky box - after having sky attend for a different reason the man said it wasn't. I then phoned and e-mailed them telling them to cancel the account which was in my name but paid for by my daughter's card. They continued to charge. Eventually my daughter managed to stop payments from her credit card. They then contacted us requesting payment and, after a very long conversation with them they apologised, I told them I wanted all my money back as I had never received the service and they had my e-mails and my phone calls. They said e-mail in to cancel and write to a different office. I e-mailed and cancelled my daughter wrote to them. They then phoned again chasing money - but would not speak to my husband because of Data Protection. We have now received response to letter from my daughter (addressed to my husband!) quoting "We will not be liable under this contract for; (a) any fault in a Digibox or other receiving equipment you use. They also said cancellation should be in writing not e-mail, contrary to what I was told on the phone, and that they have now cancelled my account - but won't give anything back. They have had over a years' worth of money for a service which has been unwatchable - what Laws can I quote to them? Unfair Contract? Provision of Services?

"Data Protection". I am really angry now

 

 

I don't know about all the legal technicalities for certain, but I'm pretty sure that if you have parted with money for the 'service' provided, then you are going to really struggle getting it back. Had you cancelled the payments as soon as possible, then it would have been a different matter.

Companies don't like handing cash back, especially when there has been some kind of agreement in place.

 

As other people have mentioned in this thread, it sounds like it could well have been a dish allignment problem, and had you argued the point with the company earlier, it should have been remedied.

 

One to remember perhaps.

 

Cheers

 

Jim

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