Help please! Now phone calls at work!

[dorisbiglugs]

Hi there-we live in Scotland and are currently going through the Trust Deed process. However, RMA are calling us on behalf of MBNA relentlessly, and now calling my husband at his work everyday. Have phoned both RMA and MBNA and told them in no uncertain terms that this was unacceptable, called ICO today as well, as thing MBNA had no business passing work phone numbers over to a third party without our permission. They were quite understanding actually, and didn't seem too impressed by this tactic, said something along the lines of, if we are still dealing (paying) MBNA then they shouldn't be involving 3rd parties etc. Am sure I read on here somewhere that we can tell them to communicate by letter only? Is this true? Would be grateful for any advice, debt is enough hassle in itself, without pointless harrassment ( and downright cheek from some of them!) Thanks for any replies ( ps promise to donate next time I've credit in my paypal account:)

[huggys boss]

Harassment by telephone - Consumer Wiki

 

Here you go. Throw one of these at them by recorded or special delivery.

 

As usual, keep your postage receipts, and use the post office track and trace system so that you know when the letter has been delivered.

 

Good luck

 

HB x

[dorisbiglugs]

Hi-you guys are the best! Many thanks:)

[huggys boss]

Keep us informed of what happens.

 

If you need anymore help just shout.

[dorisbiglugs]

Will do, thanks very much:)

[Moonlighter]

Hi Dorisbiglugs (that's a great name by the way!)

 

You say that you are going through a trust deed - have you actully signed up? If so, ask your Trustee to send them a copy of the circular which is being/has been sent to all of your creditors as a matter of urgency.

 

Kind regards

Moonlighter

[rory32]

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970

Just a quick point. Section 40 of the Administration of Justice Act 1970 does not apply to Scotland, so you will get no protection from this. That being said you still have the right to insist that all communication is in writing only.

 

As Moonlighter states it would be useful to know how far along the trust deed process you are. Do try to get your trustee involved and emphasis the urgency of the matter.