tesco -Bleach

[jaam]

I was shopping in my local tesco store,2 wks ago when i purchased their own brand bleach, put it into trolley, when i got to the check out to put items on the shopping belt, noticed some sort of spillage on some shopping, thought it was my shampoo leaking to find it was the bleach. so someone behind the counter went and got me another bottle. She also wiped down some of my grocerys with blue roll to dry them off. when i got home steping out of taxi my husbands box of beer fell out the box crashing over the street spraying everywhere. When inside house I noticed I had bleach splashes all over my new maternity trousers! and all over my daughters boots.Most of the packinging my shopiing had came in was ruined due to the bleach to ,cereal boxs, eggs,breast pads etc. not to mention the fruit and veg. so very angry i phoned the number on my receipt to complain to be told by the go between if i returned my shopping and trousers with the receipt i would get a refund in my local store.

I explained to this man that I was 36 wks pregnant and had got a taxi to and from the store, due to the time of night now i wanted to feed my family and was exhausted and couldnt afford the extra £10 in taxi fares back to the store, he said they wouldnt pay for the taxi but just to go into store next time I was near. so i did that the next day with the trousers and daughters damged boots. I was made to fill out a claims form for the trousers but they wouldnt do it for my daughters boots because i couldnt prove it was bleach, even though Im postive that it was due to the fact they didnt have a mark on them before i went shopping as i had tied her laces plus they smelt of bleach. Anyway Icouldnt carry all my shopping back and was a bit embarrased to carry cans of beer and rice krisspies, fruit and veg etc. Anyway i was told to fill out a claims form and told i would hear back from them up to 7days time. No refund for my damaged grocerys apart from my veg that was unpackaged. about £3 pounds worth.

So i get a letter back asking when and where i had bought my trousers (details i had already put on the claims form they where 10days old from mothercare maternity wear). Asking me to take this into the store , again would have cost me another £10 in taxis to replace a pair of trousers that cost me £18 as i told them. I have since called the customer services 3 times since i got this letter and guess what they still havent got back to me! Im due my baby in less than 3 wks and have to children I spend a lot of money in Tesco and would do so in the futer if they had dealt with me more efficently. would should i do now?

[MARTIN3030]

If you feel that the store has not handled your complaint satisfactory then write to head office.

Detail everything that you say here.

If you were to issue a County Court claim the onus would be on you to prove Tesco failed to resolve matters,and also their breaches in duty of care and responsibility to you.

Keep us posted on your progress.

[erinyx]

Similar problem and Tesco treated my case excellent!!! As advised, I went and purchased a new pashmina, took the receipt and I was paid in cash. I was even let keep the old one. How better can service get?