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Thomas cook last minute cancellation of our cruise


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Here is the wording of a letter I sent to Thomas Cook, to explain to their legal people, just how unfairly I have been treated. As yet I have not even had an acknowledgement of the complaint!

 

Does anyone have any advice they can offer or know of any direct way to address this, in order to ensure that Thomas Cook are taken to task over this Fiasco?

 

Thanks

 

 

 

"Further to our conversation earlier today, please see below the details of the problems, which have occurred with this booking.

 

I originally booked the holiday in April 2008. All the relevant details regarding the children’s ages were given then, and the booking was accepted without any problems. There was nothing in my brochure to advise me of any age restrictions on the Nile cruises. I have the December edition which covers April 08 – April 09.

 

Just less than one week prior to our departure, I received a phone call from Thomas Cooks, advising me that our three year old was unable to travel, as there had been an errata issued, which stated that children under the age of six were not allowed on board the Nile cruise ships!

 

I asked for this to be investigated, and also spoke to the cruise ship operator in Egypt. They advised me that there was no problem accepting a three-year-old child on board.

 

I spoke to Thomas Cook and advised them of this. I also stated that if it was a company procedure that had changed, I would be willing to sign a disclaimer, in order to allow my daughter to travel. Unfortunately, they declined to accept this as a solution.

 

We have my wife’s parents who have come over from America in order to travel on this holiday with us, as it is a present for my wife’s 40th birthday. We have also spent an enormous amount of time and effort, researching and planning for this trip, and apart from the expense my parents-in-law have incurred, travelling from the USA, we have also spent substantial amounts on clothing, holiday essentials and inoculations for the trip.

 

 

I have tried in vain to book a suitable replacement trip. This has been unsuccessful, due to the October half term holiday, and the fact that we need six seats. I am now left in the situation where my children cannot go on holiday, I have wasted a valuable week of leave, and my Parents-in-Law are forced to spend the week on the British October cold, instead of the warmth of Egypt. Family holidays are very important to us. It is quality time spent together that cannot be replaced. We are being deprived of ours this year due to the errors made by Thomas Cook.

 

I have been offered compensation of £100 per adult which, quite frankly, is a derisory amount, when you consider all the inconvenience, loss of holiday, and costs incurred by us.

 

This is a gross error on the part of Thomas Cook, and the fact that this was not picked up until less than one week before departure is negligent, and an in-depth investigation is imperative. I require substantial compensation for the loss of my holiday, the massive inconvenience caused for us all, and expenses incurred."

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Hi and welcome.

 

How long ago did you send the letter? The reason I ask is the mention of October half-term, which is next week in this part of the country, so have you given them a reasonable opportunity to reply?

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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It was only last week as you said. I was really wanting to know which lines of attack are open to me, as I don't expect to get anywhere with TC in the first instance, and I want to be in a strong position to answer their stock response letter

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It's really difficult to offer any advice without seeing whatever reason they give for not paying compensation.

 

However the usual process is to write at least one more letter then threaten legal action, then do it.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Legal advice, from a solicitor, will never be cheap unless you can get an initial free interview, but you would then have to do the rest yourself.

 

Legal action need cost no more than the court fees, which you would recover if you won.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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  • 3 weeks later...

Thanks for the information.

 

I have had a stock reply acknowledging the complaint letters, and have been told that they will respond within 28 days. I am assuming that I need to await their response before taking any further action? I will contact ABTA on receipt of their reply and see what they say.

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  • 2 weeks later...
Thanks for the information.

 

I have had a stock reply acknowledging the complaint letters, and have been told that they will respond within 28 days. I am assuming that I need to await their response before taking any further action? I will contact ABTA on receipt of their reply and see what they say.

 

Hi I have a similar issue to you with thomas cook and have waited the 28days with no response, I decided to phone and the response from them was 'we are dealing with post from the 31st Aug 2008, as mine was received on 16th october it would be around 8/10weeks for a response'!!! As I was not prepared to wait I have sent them a smaill claim from Moneyclaim online costing £75 (which i will recover if i win). This forces them to pay up within 14days or fight it in court, which will cost them £1000's.

 

I know what my advice would be.

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