Phone call re statements

[Alibongo64]

Just thought I'd let you all know that I sent a letter to request 6 years of statements to my branch on 10/3/06. I have just called telephone banking to find out if they'd received it and a really nice man told me that I didn't need to send a letter, I could just request them via the phone at a cost of £5.00. I have now done this and can apparently expect to receive them in 5-7 days. I am concerned because it seems to have been too easy, any thoughts? :?

[monkey_uk]

Yes, I've got a though...

 

Maybe they've charged you £5.00 per statement as opposed to £5.00 for the whole 6 years' worth...?

[Alibongo64]

I will check that but he said he was making a charge for £5 from my account. If not I'll be going OD again and getting more charges

[Alibongo64]

Quick update, I phoned Halifax again and the man I spoke to this time informed me that if you request a statement from one date (in my case Feb 1 2000) to another date (Mar 15 2006) they class it as one statement and charge you accordingly (£5) Has anyone else found this or maybe others are, for instance asking for a statement for Jan, Feb, Mar etc 2000 and so on. If so perhaps this may help.

[laurawilliams]

exactly the same for me. i phoned for 3 years worth of statements and he said 5-7 days. one £5 charge has come out of my account (quick to get my money arent they!)

[Guest Alison82]

Did you manage to get all 3 years from customer services? Halifax collections told me they can only supply me with 1 year the rest I must get from the bank

[Alibongo64]

I haven't actually received mine but they said it was absolutely no problem to order all 6 years worth, I spoke to two different men today and they were both really helpful, makes me worry, I think I must have a suspicious mind.

[Alibongo64]

Hurrah! I received my statements this morning, in 33 envelopes, poor postman I have painstakingly highlighted all charges and am about to add them up, can't wait. I am wondering whether it will add strength to my case if the charges I incurred before they gave me a £1500 overdraft add up to somewhere in the region of £1500! That would be interesting!

[Alibongo64]

Sorry if this has been covered before but I have checked FAQs and a lot of the posts and can't find the answer. Right here we go. In the What I Require paragraph it states I calculate that you have taken £XXXXX plus £XXX which you have charged me in overdraft interest for the sum which you have taken. Total £XXXXX Do you have to enter separate amounts or can it just be a total only I am having a nightmare trying to work out what the charges are for as on my statements they have often put down Charges as notified £56 for example and I am not sure how to split them. Thanks to anyone who can help on this. :?

[richardc]

You can just enter the total

[Alibongo64]

Thanks again!!

[Alibongo64]

Sorry I'm not sure how these things work, I thought it would be easier for people browsing the forum to find a topic that was relevant

[Alibongo64]

Just got back from the post office and have sent my prelim letter. No going back now! Bankfodder, I hope I have posted this properly this time, I don't want to get in trouble again.

[Bookworm]

Well done.

 

Well, if it's Halifax you're going after, then yes, you have posted at the right place. It's all a learning curve!!!

[Alibongo64]

I've posted my letter before action today. I did receive a reply to my preliminary letter, it was the usual "sorry to hear...blah blah" signed by my branch manager. I am interested to see how far they'll go. By the way just a quick question, I hope someone can advise, on my statements I have £30 for a paid amount, £39 for an unpaid one and £28 for going £30 over my overdraft. Firstly, am I correct in thinking that I can claim for all of these amounts, only I was reading through the FAQs today and I noticed in the step by step thread something like "that after all you are not claiming the interest on your overdraft" is the £28 noted above classed as the interest? Secondly on many of my statements the bank have lumped all the charges for one month together in one instance £207 how can I, and do I need to, separate these amounts for the court? Also I realise that this wasn't such a "quick" question after all sorry!!

[Alibongo64]

I am claiming £3567. I had a phone call today offering in the first instance £512 as repayment of this years charges, I accepted but said I would still pursue full refund. At this the offer was taken back, but then, as I have been a customer for so long and as a "goodwill gesture" I was offered £1100, again I accepted but said that I would still be pursuing full refund. This offer was also withdrawn and I was told that I will need to take legal action or contact the financial ombudsman. I await the next move with bated breath. Oh and the man said that in his opinion £39 per letter is a reasonable charge and a true reflection of their costs!!!

[Alibongo64]

Can I go through process again?

[Guapa1]

What happened with your last claim?

[Alibongo64]

Filed at court but Halifax settled just before hearing date

[Spuddy]

I believe you can claim again on charges since the settlement, provided you didn't sign anything from them saying otherwise...

[Guapa1]

Oh Congrats!!

[Alibongo64]

Thanks so much, I'll check.

[Alibongo64]

This topic was closed on 03/06/19.

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