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    • *Update* turns out Capquest bought the debt from Phoenix Recoveries. We now have a reference number for our solicitor to use. 
    • Ah I thought you meant in the actual MCOL claim, in the ebay listing yes, in the PackLink compensation claim yes as well, in the MCOL claim I made no mention aside from the value of the item.   and just an update:   I am able to request a judgement from the two separately.   The claim was issued on the 13th, plus 5 days and another 14 days = 1st Nov my guess (not accounting for business days)   This was also added:    
    • Okay, so what you have to do is you have to take the money you paid to the garage which I understand is £2000. You've gotta consider that the value of the labour they put in was completely wasted because you had to have the turbo taken out and then refitted – is this correct? However, the turbo itself was useful to you and so you should be required to pay for the cost of the turbo. If this is correct and you have independent evidence that the turbo had been incorrectly fitted then you should sue them for the balance. This means that you have to find out the cost of a turbo – was it an original or was it a pattern part? Anyway, you have to find out the cost of the turbo and deduct that from the £2000 and that should be the value of your claim unless you can tell us of any other losses which you have reasonably incurred as a result of their poor workmanship. Let us know
    • Hello again! @Andyorchweve heard back about this and our buyers solicitor is asking my solicitor for either an RX3 or RX4 to be completed. Our solicitor is saying this could get complicated. Any advice? My solicitor has asked me to look into anything I find 🤷🏻‍♂️
    • We believe this firm has been providing financial services or products in the UK without our authorisation. Find out why to be especially wary of dealing with this unauthorised firm and how to protect yourself from scammers. View the full article
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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My partner has recently received the following letter from blair oliver and scott for a bank of scotland loan.


She has sent Letter A (asking to hold action) to blair, oliver and scott and also a CCA to bank of scotland - No replies yet.

She's still worried, so I thought I'd ask what you would advise to do next - Send off offer of repayment? Wait for their reply? Or send SAR? (None of the above?!)


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Hi, cca signed for 11th. (sent that way as that was how she interpretted what she'd read on here!).

Story is she hasn't been paying full loan amount for nearly a year. She's had a couple of conversations on the phone (we know their number now, so don't answer), but has failed to keep up with the verbally agreed reduced payments. She has been making token monthly payments since.

She doesn't appear to have had any other written correspondance leading up to this.

Thanks again

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October 11th? That was a Saturday (probably grabbing some overtime before they all get the sack with the takeover lol).


That would give them upto the 30th.


I would write to BO & Snott pleading poverty, send them a £1 P/O as a token payment.


If you are skint put in an income/expenditure list showing that's all you can afford.

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Yes, Oct 11th. I sensed things had started to change with the takeover - Also in the tone of their letters!

Will do as you suggest, budget sheet downloaded. Are they likely to accept such a small payment?



I got the same letter beginning of Sept.:rolleyes:



I you're genuinely skint & have no assets they will - they're taking £1 from me "to be reviewed."

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Thanks to TheChancellor for your support and encouragement.

Should I start an account of my own, or just carry on with this thread started for me?

Yeah, pretty much flat broke at the moment.

Unfortunately The BOS Loan isn't my only debt - I'm behind with BOS cc, BOS Preference Account (which came with loan) & Egg card, not to mention council tax & water rates!! I have been paying token payments to all.

Going to work through the budget planner this weekend and do some more reading to work out my step by step approach - any useful links anyone?Thanks all, will keep you updated.

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  • 1 month later...


I've been patiently waiting for a CCA before sending off an offer of payment - but still nothing received.

Instead, I have just received another Final Notice letter - exactly the same as the one listed at the top of the thread, giving me 7 days to reply before 'we will take court action to seek a judgment against you' (dated 6th Nov. rec. 15th!)


Any suggestions?

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Without knowing the numbers involved here, it is impossible to give specific advice.


If you are living on benefits and have no assets, then you need to look at bankruptcy, as AN OPTION OF LAST RESORT. Everything you have mentioned here would be covered in bankruptcy, and it would allow you to start to rebuild your life after discharge.


Of course bankruptcy is not a step to be taken lightly, but if the alternative is to live on starvation rations for the rest of your life while you spend all of your income on token payments to idiot creditors who still send out threats and abuse, while all the time artificially inflating the balances on the accounts so you are locked in to this hell for a lifetime, then there really is little option.


But this is still a LAST RESORT.


The only "good" thing about being in debt to a water company is that they cannot just disconnect your supply. They have to take court action to recover the money. If it was electricity, it would be different. Apparently, the politicians consider it acceptable for people to die of hypothermia, but not from lack of water.


The first step is to send off CCA requests to any of the characters managing the accounts which are covered by the CCA 1974, and which need an enforceable agreement. Personally, I would CCA BO and Snott with the loan account. It just stops them buggering about claiming that the CCA was sent to the wrong place. The original CCA to the original creditor may come in useful further down the line if they try to pass it off to another DCA. With the BOS Preference Account, was it an overdraft facility? How much of the alleged balance is made up from unlawful charges?


I hope you have already made sure your income is being paid into an account with a bank which is totally unrelated to any you have been having problems with - especially BOS! It shouldn't really need saying, but I still see far too many people making this mistake.


You are in an extremely difficult situation, but if you take it step by step, there will be a way out somewhere. The first step is to get those CCA requests off.




PS Don't worry about the "Final Notice". File it, and see how many more "Final Notices" you get to add to it! Get the CCA requests off as soon as you can, and see what comes back.

All opinions of ScabHunter are offered in good faith and believed to be accurate and true. Please note, though, that I have no legal training and am human like the rest of us (except the DCA trolls).


If you have received court papers, PLEASE POST EARLY. We can help, but only if we are within the timescales.


I am happy to receive PMs (and friendship requests!), but if you want me to look at your thread please leave a link to it.


If I have been helpful, please feel free to click the old scales!






A reply to a DCA troll with a limited vocabulary




A template letter accepting a full and final settlement




A reply to ARE letter dated 13th November 20088




A reply to a naughty DCA suggesting that the alleged debtor was ignoring the poor dears, and promising a nice social visit






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Hi SH,

Thanks for your advice and support - Just to clarify, all CCA's have been sent off for, but no replies (apart from egg - other thread started). 2 were sent to BlairOS the other to BankOS (copy sent to Blair).

Have now made an agreement with bailiff for council tax. (have to pay £1 for each debit card payment:().

Will try to avoid the bankruptcy option.

I will need to S.A.R - (Subject Access Request) them to work out charges (when I get a spare tenner;)) I don't think there have been many charges on the loan account though.

Bank account not with bos - have sent off a claim for charges (certainly would come in handy), no comment as yet, asked them to treat me as a hardship case.

Anything else I should be doing? Could I send off a budget without signing it? Just didn't want to help them 'find' a CCA!

Edited by thereisanotherway
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  • 2 months later...

BOS have at long last replied to my CCA request. Will try to get docs. scanned in later, but appears to have Loan and Preference Account on same agreement.

Refers to t&c's set out overleaf, but reverse is blank, they have sent seperate sheet headed terms and conditions (small type, can't read it all). Other than that, it appears to have all prescribed terms.

It has: Customer Details, Particulars of Loan repayments, my signature and theirs.

Is it now time to make them an offer? Or get them to clarify whether the document is double sided or as supplied?

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Just wanted to say it has to be embodied in the same document [can run to a few pages] but must be linked as how are you to know that these ARE the t & c's you agreed to.


Wait for the experts to give you their opinions. If I can get the link to a thread I will post the info up:)


Milly XX

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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OK folks here are the docs!



2 seperate sheets, printed single side only.

Enforceable or Not?

Thanks everyone for your help and advice so far.

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  • 2 weeks later...

Hi Milly,

My bit was dated, sorry erased it with my signature. The printed date is underneath the BoS signature - it's a bit weird on the right hand side as the same signature for BoS appears, slightly bigger & fainter, but going over the whole box and date section -no date added to this bit!


I have sent a letter requesting clarification of the docs. but no response as yet.

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