Woodwa5 & Natwest PPI

[woodwa5]

Hello,

a couple of quick questions. i have been looking back over previous loans I have paid off and came across a Natwest loan from 2001 with something called Personal Laon Protector (PLP) insurance on it. I would never have requested something like this as in my line of work I could never have benefited.

 

My questions are:

Is it the same as a PPI

Can i still claim even though it's over 7 years ago,

 

Regards,

Woodwa5

[karenc79]

Yup it is the same thing! I'm having a battle with Natwest at the mo so get ready to get the gloves on as they are useless!!!

 

I think you can still claim after 7 years.

 

Have you requested a SAR?? £10 and they have to send you all the documentation they hold on you. Including the credit agreement.

 

It takes a bit of time but its worth a try!

 

Good luck x

[woodwa5]

Thank you,

 

I have got all the original paperwork will i still need to S.A.R?

[Paintball]

As Karen says, it is payment protection insurance and NatWest have obviously added it to your account without your knowledge or consent. Very bad practice and I'd like to see them justify such an action in court.

 

In your S.A.R - (Subject Access Request) you can request a true copy of the application form as signed by you, a true copy of the Credit Agreement, a transcript of the sales conversation if it took place over the telephone and all statements relating to all payments made on the account.

 

Even if you had discussed the PPI product with the NatWest loan person, they were still obliged to provide with sufficient info to help you make an informed decision as to whether the product suited your personal circumstances, the costs to you with or without the product, and the availability of other similar PPI from other sources.

 

Even though your loan dates back to 2001, the FSA still provided regulations and guidelines to all lenders which they are legally obliged to adhere to. We can go into this further later on down the line when NatWest have replied to your SAR.

 

Check this out from the site's ConsumerWiki: PPI It will help you pinpoint exactly which arguments for mis-selling you will use if and when you make your complaint and preliminary request for payment.

 

 

 

Edited October 13, 2008 by Paintball
Added link ...

[alanalana]

Hello woodwa,

 

You can do a search for natwest in the FSA register this is the link...........

 

FSA Register

 

When the link is open just type natwest in the firm name box and submit all the info will come up on natwest. If is natwest bank plc you can hit the red links on the left and it will give you details of when the company were authorised. If they were authorised before the date of your agreement I reckon you have a good claim on your Mis-sold PPI and if not the FOS would probably look at your claim if you go down the FOS route. You do have the Court option as Paintball has pointed out.

 

aa

[woodwa5]

Thank you ever so much. I did as you suggested and the date is 12/01 which is after I took out the loan. I think this is going to be a long fight but that has never put me off in the past.

[woodwa5]

well i wasn't wrong in my last post. I feel I am no nearer a resolution. I have the original signed agreements which i found after beeing mucked around by natwest for months. I sent an S.A.R stating the usual including asking for details on any PPI (which i know to have been added to both loans). I have just received the following reply:

 

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

I refer to your recent letter regarding a complete list of transactions and charges applied to the above accounts under the Data Protection Act 1988.

 

I confirm that the accounts were opened for internal bank use only and were used solely to hold funds on your behalf prior to the drawdown of your loan. As this was not a customer product charges did not accrue and were not payable on the accounts. Please therefore find enclosed a cheque for £10 in refund of the postal order received.

 

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

I only want the PPI details. I have the original credit agreements with the PPI added as a lump sum however i have no idea when they were paid off (both have been). So what should my response be, they are obviously taking the p**s,

 

Woodwa5:mad:

[alanalana]

well i wasn't wrong in my last post. I feel I am no nearer a resolution. I have the original signed agreements which i found after beeing mucked around by natwest for months. I sent an S.A.R stating the usual including asking for details on any PPI (which i know to have been added to both loans). I have just received the following reply:

 

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

I refer to your recent letter regarding a complete list of transactions and charges applied to the above accounts under the Data Protection Act 1988.

 

I confirm that the accounts were opened for internal bank use only and were used solely to hold funds on your behalf prior to the drawdown of your loan. As this was not a customer product charges did not accrue and were not payable on the accounts. Please therefore find enclosed a cheque for £10 in refund of the postal order received.

 

 

I would seek clarification on this statement how the heck can accounts be opened for internal bank use only? especially as they purport to be used solely to hold funds on your behalf :eek:If they are accounts holding funds on your behalf then you should be entitled to the data on those funds or loans and therefore their refusal to supply information is in contravention of the Data Protection Act 1998.

 

 

I only want the PPI details. I have the original credit agreements with the PPI added as a lump sum however i have no idea when they were paid off (both have been). So what should my response be, they are obviously taking the p**s,

 

Woodwa5:mad:

 

Firstly submit a formal complaint to the Information Commissioners Office......Link here.....

 

For the Information Commissioners office. (this is an option if the DSAR is not complied with)

http://www.ico.gov.uk/upload/documen...ess_rights.pdf

 

Information Commissioner's Office - Information Commissioners Office

 

http://www.ico.gov.uk/upload/documen...lain_final.pdf

 

Complaints - Information Commissioners Office

 

Your reply should then be a formal complaint to the Financial Ombudsman Service. Phone them and get a complaint reference number. They will start to fill in a complaint form and send it to you to complete and sign, Then send off the complaint form with copies of all correspondence between you and Natwest every little snippet of mail both ways.

 

Links that may help with your claim for Mis-sold PPI

Financial Ombudsman Service

 

http://www.financial-ombudsman.org.u...-insurance.pdf

 

If natwest have sent back the £10 fee it would indicate they are very reluctant to release any data on you and legally you are entitled to this data. Hence the need to let the Information Commissioners Office know what is happening.

 

 

Time to make an issue on this with natwest.

 

aa

Edited August 3, 2009 by alanalana
text added

[woodwa5]

Thanks, I am gonna start on this over the next few days. I'm always up for a fight and it certainly would appear that they have something to hide:cool: