Provident Help Needed

[stokeybird]

I took out a loan with Provient last year and was paying it fine until I moved, I notified provident at the time and my mum told the doorstep collector my address on 2 separate occasions, The Provident area manager came to my new address in October of last year to confirm i lived there and told me a new collection agent would be round with a week, I didnt hear anything for a couple of weeks so phoned them 4 times over the course of a month telling them my new address and that i wanted to clear the balance but on one ever came, one thing after another came up and I forgot about the debt until yesterday when i got a letter from Moorcroft Debt recovery saying "I am disappointed to note that desipte our letters and attempted personal calls by our local representative no satisfactory agreement has been reached"

I've never had any correspondance from them or anyone call at the house, so the content of the letter is very rude.

 

My query is although I dont dispute that I owe the money has Provident broken any rules/laws by ignoring my repeated requests for someone to collect the money and by just passing it to the debt collection agency?

[spamheed]

They are well within their rights to do this, but I would suggest a strongly worded letter of complaint outlining the previous communications be sent to Provident, it is their shoddy procedures which have resulted in this account becoming delinquent

[palomino]

I would send a letter to Moorcroft that you have heard nothing from Provident about Moorcroft being involved and you therefore regard their actions as an attempted [problem].

Should they persist then you will report them to the police for attempted fraud.

[PGH7447]

typical moorcrap letter, they always send this, cause they are too stupid to change their template letter