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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Latest OFT Ruling


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Unbelievable

BBC NEWS | Business | Judge rules on overdraft charges

 

Seems a bit of farce....

 

Also the end of the article implies that the OFT have all but given up on the hope of any of us normal customers getting back any of our charges!!!

Edited by veester
i should read why they ruled they way they did

Veester

 

"Challenges are what make life interesting; overcoming them is what makes life meaningful." -- Joshua J. Marine‏ ;)

 

Better than the truth itself is truthful living.

 

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In a nut shell, It says is that historic terms do not constitute penalties - which is what most people expected it to say.

 

As for claims, it leaves us where we were - waiting for the appeal to be thrown out so that we can get the stays lifted and carry on suing the banks under UTCCR1999.

 

This was always the side act to the main event. More later in the month on the main site.

 

Thanks to Steven4064

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When you say main site - what do you mean?

 

Also, what is happening later in the month?

 

Or do you mean that it will take that long to collate the information.

 

Please don't take this post the wrong way, it doesn't sound as curt when spoken.

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Please don't take this post the wrong way, it doesn't sound as curt when spoken.

 

Not at all Peter :)

 

There's more information to come from the case and the OFT later this month, the 28th I believe. A announcement will be made when all the relative information is in hand and has been digested. It will be made in the main forum and I will put a link here.

 

Lex

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Please don't rush, take time to read these:-

 

 

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This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I am still wondering why the OFT is taking forever to come up with the result of its investigation.

 

In July 2008, the Judge was not particularly happy about OFT's delay in publishing the result from its overdraft investigation.

 

I wonder what it is waiting for or may be it has nothing to publish.

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If you keep this thread in your fav's, I will update it as and when. There will be posts all over the site when there's any news.

 

Lex

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Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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As with all of these type of investigations they seem to take forever. You mayfind the attached interesting it gives you a timeframe for what the OFT are currently doing and when the next stages are anticipated to happen.

 

It is my guess that they may drag their heals until the decision in the appeal is know.

 

Hope the attachment is of help.

 

http://www.oft.gov.uk/shared_oft/personal-current-accounts/banksqa091008.pdf

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I personally think bank charges are legal and this is a victory for common sense.If you sign a form saying "If you go overdrawn we will charge you £10 per day" ... and you go overdrawn for 14days and they send you a bill for £140 ... then you have received exactly what you have signed up for !!!I often get overdraft interest added to my account, and once I got charged £15 for exceeding it ... I couldnt moan as I accepted it when I opened the account.No one forces a person to open an account with a particular bank .. if you dont like the T&Cs then go elsewhere ...

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Well bully for you mate.

 

Try and put yourself in the position of a single parent on benefits who for one reason or another goes 3 pence overdrawn, lets say for a hike in a particular direct debit.

 

They are then charged £30 because the bank paid a direct debit when there was not enough funds, and also charged them a further £30 for being that 3 p overdrawn.

 

This all comes out the following month from their already tight budget, the bank will not listen to reason and they just keep on getting charged because of bounced direct debits and the like.

 

This can quickly add up to hundreds of pounds. All for 3p.

 

Take your head out of your bottom. How ignorant are you!

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To LegalAdviser, or what ever your name is today

 

We understand WHY the banks charge - although you do say that it's because we've spent money that isn't ours. This argument falls flat when you consider that they charge more for NOT paying a direct debit than they do for paying it - i.e. spending money that we haven't got.

 

With rising costs throughout the country directly affecting the cost of living, pretty much every normal citizen in the UK is spending money they haven't got - this site has been up for more than 2 years - in those 2 years we have heard horror stories from people - one where a disabled woman and her two kids had to eat dry breakfast cereal for a fortnight (one pack of Tesco's own cornflakes) because her disability benefit had been paid late, meaning her DD for her rent, gas and electricity were paid late. The bank took more in charges over this than was actually due in the account. Yes, I suppose she did spend more than she had, and I suppose she didn't really have to splash out on breakfast cereal.

 

If you breach the contract then the bank will charge you - fair enough - what they are not allowed to do for a breach of contract is make a profit - it's simple contract law 101.

 

Banks have been making profits unlawfully - someone caught them out. The owners of this site.

 

Well, if I were on a low income, I doubt I would be living somewhere where there is a decent and affordable public transport system. In fact, if I had to catch a bus from where I live to get to work, the earliest would get me into work 1 hour and 15 minutes late every day. I can't see me keeping my job for long if didn't have a car. Incidentally, it's STILL cheaper to have the car that it would be to catch that bus to work and back each week.

 

 

Now, if Barclays, and the others, had been reasonable and realised that we didn't create the situation and had refunded us the money they had taken when we asked, perhaps this mass of publicity wouldn't have occured and instead of it costing them millions it would only have cost them a few quid. Greed is what caused this - THEIR greed.

 

Each of the top 5 banks in the UK routinely post profits - a good chunk of that coming from people who can least afford it - and they know it, they also know that they are the people least likely to be able to do anything about it, and so the spiral continues.

 

Just because something is written into a contract doesn't make it legal.

 

If I were to have a contract with you, and it was written that if you breached it, I could slap you in the face, and I did so - I could still be arrested for common assault.

 

People, like yourself, often say "be responsible for your own actions" - well, aside from the fact that a lot of the time these charges are a result of someone elses actions (i.e. not being paid on time, businesses taking the wrong amounts via DD (and, yes - it happens, and you try and enforce the DD guarantee and see how easy that is! NOT!)) - I think the same could be said of the banks - they are kicking up because they've been caught with their pants around their ankles for once, and instead of putting their hands up they actually have the gaul to attempt to gain public sympathies with lies like "if we lose this case, we'll have to start charging for accounts" - when their lawyers know, I'm sure, that this wouldn't be legal any longer either. It's called deflection.

 

It works both ways. In law, if I break the contract I am legally bound to reimburse any costs incured by the other party because of that breach - I am happy to do that. I am not happy to condone the breaking of the law by making them a profit for a breach - to do so, IMO, would be aiding and abetting something I know to be unlawful.

 

Lex

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