Npower Bill Help

[lynski3053]

Hello, Just looking for some advice on a bill that I have recieved from Npower. I am wanting to dispute the amount as I think they are over charging me.

 

It's for gas as I haven't got a problem with the electric:

There are a few bills here but I'll break it down as best and as quick as I can:

 

23/11/2007 to 04/01/2008 first 1202 at 4.412p £53.03

next 4722 at 1.915p £90.43

17/01/2008 to 17/04/2008 first 2022 at 5.997p £121.26

next 9449 at 1.990p £188.04

Total Gas Used £452.76

VAT at 5% £ 22.63

Total £475.39

Recieved by Direct Debit £ 90.00

Debit £385.39

 

17/04/2008 to 24/07/2008 first 284 at 5.997p £17.03

next 2804 at 1.990p £55.80

Total Gas Used £72.83

Vat at 5% £ 3.64

Received by Direct Debit £120.00

Plus From Previous Bill £385.39

Debit £341.86

 

24/07/2008 to 28/08/2008 first 66 at 5.997p £3.96

next 473 at 1.990p £9.41

28/08/2008 to 30/08/2008 first 3 at 7.496p £0.22

next 28 at 2.488p £0.70

Total Gas Used £14.29

Vat at 5% £0.79

Recieved by Cheque £35.00

Previous Bill £341.86

Debit £321.86

 

I have tried to break the usage down into an average weekly amount but keep getting different amounts does anybody have any advise onto how to break this down?

Many Thanks in anticipation

[mwacuk]

Im calculating that up for you now, give me half an hour

[mwacuk]

Ok just gone through that for you.

 

The First Block

 

The only constant i have managed to find as far as how you first block is calculated is that it is 10% of the total number of units used on the paticular bill.

 

Your Consumption

 

You are missing a bill for the period between 04/01/08 and the 17/04/08 however it looks like the consumption is roughtly 10 time more per day on the invoice from the 23/11/07 - 04/01/08...the most likeyly reason is that the period before this was underestimated. I suggest you 1: check your reads and also check which of these bills are to actual read and which arnt. 2: Call Npower and request they check if the account was underestimated before the larger bill (a cross check of the consumption between the last actual should clarify if it has) also have a customer read ready if the last bills an estimate.

 

Be aware if they do tell you that your consumption overall is consistent (after you have also provided a customer read) then you will have no choice but to accept the charges.

 

Many thanks