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    • You also need to explore whether they acted on their own initiative to cancel the policy or whether they were passing on to you a decision made  by the insurance company who issued the policy.   Who is the insurance company (the company whose name appears on the policy and on the Certificate of Motor Insurance)?
    • I have added some lines – and read and made some corrections. I should leave out the stuff about being confused and perplexed. It really doesn't help – all this shock and awe stuff. And in any event, grammatically you have expressed it in a way so that your shock and awe appears to be expressed in relation to your own letter – not the letter which you have received from Aviva. Keep the emotion stuff out of it. You've got lots of good ammunition here. You don't need to start diluting it with outrage.
    • Hi Guys   Sorry for the delayed response   I have attached me Change of address letter and SAR which I am sending to EPS. I have redacted my information but apologies if I have missed something   I have also attached my snotty letter to Gladstone   Let me know if i am missing anything or need to change anything. I was thinking of sending the letter to EPS on Monday and then Gladstones on Wednesday   Also regarding @honeybee13, the comment about saying 'the driver' rather then I. I wasn't too sure how to implement this given i'd have to put my name in so they have someone to send the letter back to?    EPS Change of address and SAR Letter Redacted.pdf Gladstone Snotty Letter Redacted.pdf
    • Hi   I haveh ad a good re read of your Topic and do agree with BazzaS  that you need to take a step back from this and I can appeciate that you are not happy with the treatment that your relative has been given due to the sleeping pill being prescribed.   You mention the wait at the hospital of over X hours but you do not say if this relative went to a certain department with a GP letter or whether this was via the hospital A&E Department.   If it was via the Hospitals A&E Department you need to bear in mind the following:   1. This was during COVID-19 and protetions will be in place to protect both Medical Staff and Patients coming to A&E   2. The A&E Department will Triage every single Patient coming to that Department as to who needs instant medical treament to those who can wait a certain period but as this can be a fast flowing Department the Triage System can change minute by minute dependent on the amount of Casualties/Patients they have to treat.   IMO you need to approach this from the beginning as to why your relative was prescribed that specific medication with there medical condition and that GPs reasoning at that time. (was this fully discussed with that relative at that time, as you say they have capacity to sign a letter, did they understand what the GP was saying at the time about this medication and did they agree to the GPs decision to prescribe this medication if they have capacity and were the possible side affects explained)   My concern is you state they have Dementia then state they have capacity to sign a letter but we are unaware of what type of Dementia the relative has i.e. is it early onset Dementia as you need to be very careful if they have memory loss issues with stating they have capacity to sign a letter when there is no Power of Attorney nor Deputyship in Place for that relative.    
    • Be Wiser is the Trading Name of Atlanta 1 Insurance Services Limited, an Insurance Broker (see this link Privacy Policy look under 'Who we are': https://www.bewiser.co.uk/privacy )   Atlanta 1 Insurance Services Limited Autonet Insurance Nile Street Burslem Stoke-On-Trent ST6 2BA   Company Number: 03642372   Incorporated: 1st October 1998   Company Type: Private Limited Company   Directors: Craig David Ball (Appointed 22nd March 2005) & Ian James Donaldson (Appointed 20th December 2004)   Companies House Link: https://find-and-update.company-information.service.gov.uk/company/03642372   FCA Register: https://register.fca.org.uk/s/firm?id=001b000000MfWfKAAV (according to above link they have 36 different Trading Names)   As stated send them a Subject Access Request (SAR) asking for 'ALL DATA' that little phrase covers whatever format they hold that Data in and they have 30 Calender Day to respond and the Time Limit only starts once they have acknowledged reciept of your SAR and are not asking for further identification which can then extend the time limit.   In the Privacy Policy Link: https://www.bewiser.co.uk/privacy  (see 9. What are your Right for who to send your SAR to (in fact see below))   Data Protection Officer Atlanta 1 Insurance Services Limited Autonet Insurance Nile Street Burslem Stoke-On-Trent ST6 2BA   There Terms & Condition on ther website isn't really clear on Cancellation in the circumstances you describe but it does mention elsewhere about if you have a telematics insurance policy to refer to suplementary information which isn't on there website.   Do you have a copy of your actual Polict that they sent you that you could post up in PDF Format and make sure it is redacted please as the T&Cs on there website may be different to your actual Policy due to them being a Broker.  
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
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My partner has worked for a company for around 18 years putting alot of time and effort to build up the company which is successful.


However she works closely every day with the boss who has bullied her for a while now..


She doesnt know what to do as its making her ill, and obviously her only way out is to leave, but its uncertain times...


If this was anyone else she would report it, but as its an independent company the boss has the last word, what can she do???


Some days are better than others and i think her boss knows he's doing it, and talking to her like dirt which is upsetting, as he and her are all under alot of pressure..


He does sometimes bring gifts in to say sorry, but he's like it to everyone not just her, but she gets the brunt working so closely..


The thing is, when the boss is away on holiday he still rings in with orders but the whole atmosphere is changed! and she is a changed person!


What steps or confronting could she do?

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Sorry that nobody has responded to your post. Possibly because it is so difficult a case to advise on.


Bullying and harassment is one of the most distressing things that an employee can be subjected to and represents a breach of trust between emploer and employee which is very difficult to resolve. I am sure that those who have read of your partner's plight have the utmost sympathy. It is very important that she tries to keep her spirits up - however distressing things undoubtedly are, she must try not to let this take over her life.


As you have already said, with employment looking very precarious at present it is natural that she should not automatically want to leave. Added to that she has provided many years of normal service, but for her own sanity she should not let this fester.


All that I can suggest in the circumstances would be to request a private meeting, perhaps when the boss is having one of his good days and simply explain how she is feeling. She need not use terms such as 'bullying' neccessarily, but it might provide an opportunity to get a number of things off her chest. An approach along the lines of "Could I please ask whether you are unhappy with my work? I have been getting very upset by the way that you have been speaking to me and quite honestly it is making me ill" may well open a dialogue whereby he begins to understand that his behaviour is unacceptable. You seem to suggest that the relationship hasn't entirely broken down so this may be an opportunity to salvage something - the boss may even decide to share some of his own worries - business under pressure, uncertain about the future etc and this may change his attitude somewhat.


At the end of the day I don' know how receptive he would be to such an approach, but what I do know is that for him, and for your partner, the alternative is far more drastic. Bullying in any shape or form is completely unacceptable and this will start to affect life away from work as well. If nothing changes then your partner may have no alternative but to seek help for stress, take time off work and ultimately to resign and make a claim for constructive dismissal. Whatever the eventual outcome, it is important that your partner catalogues every incident where she feels that she is being victimised or where she is being put under unneccessary stress.


I hope that your partner is able to gather sufficient strength to take control of this situation and approach her boss. Good luck.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






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