What should I expect?

[slug56]

Hi there,

 

I purchased a mobile phone from Argos right at the beginning of this year. Starting a couple of months ago, the phone has been turning its self off almost every day. I have the receipt and I basically want to know what to expect.

 

As the phone is only a few months old, I'd imagine I'll be offered a repair or replacement. If a repair, how long is a reasonable amount of time for them to get the phone fixed? And if I'm offered a replacement, well then there's going to be a problem as it's not in stock in all of the 10 nearest stores near me. I don't want to go out of my way to be told a replacement isn't available.

 

Thanks,

Stuart

 

Edit: Changed wording

Edited September 26, 2008 by slug56

[bazak1]

Hi slug,

I think all you can expect is a repair TBH. Normally they only offer replacements or money back inside the first 28 days.

You say that up until a couple of months ago it was turning itself off, so whats it doing now. Is there a reason why you didnt return it earlier ?

[slug56]

Sorry, I didn't mean 'up until a couple of months ago', rather 'starting a couple of months ago'

I haven't returned it yet as it's something I haven't got round to

[slick132]

Hi Slug,

 

Rather than worry about what might happen, get back to Argos and see what they say.

 

Start by calmly explaining the problem, and how persistent it's been, and ask for it to be replaced.

 

If the same model's not available, see what similar ones they have. If there's a better model you'd prefer, then offer to pay the difference for the more expensive model.

 

If they only offer a repair, tell them you require a replacement (at their expense) while the phone is away.

 

See how you get on.

[aj84]

Can I ask what phone it is?

I do mobile phone repairs as a "hobby" and come across these issues quite often

I know we tend to do a software upgrade and if it still carries on, replace the unit as long as it is within the 1 year warranty

Argos could do the same if it is deemed beyond economical repair ie: the unit is old and no longer in production, the problem persists after the upgrade, or it is just easier for them to give you a like for like replacement or whatevr the current model is - providing they do not see any mis-use

 

But as mentioned, you should go see them and ask them

[bazak1]

As slick132 states, if your phone does go in for repair, insist on a replacement while its away, but beware, because it has been in several newspapers that some companies ( obviously i'm not naming them for legal reasons ) have took customers phones in for repair and when they have been retuirned weeks later, they have have been different ex-rental phones. I'm not saying this always happens, but its worth looking out for. The staff at the store i use usually advise you to discreetly mark your phone so you can tell, but to be honest, i think personally that you only have to check the IMEI number.

To be fair, Argos has a really good returns policy, so you may have no problem, and its covered by a 12 month guarantee policy anyway.