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LG TV YSUS Panel Design Flaw

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Hi everyone

First time posting here

I'm in a slight problem with a LG TV I brought from Currys a couple years back...


The YSUS panel on my LG 42" TV died 24 months in. I wrote them a letter with the "not fit for purpose" and stated the trading standard law etc. Currys wrote back saying they will refund me the repairs from any repair shop of my choice. All fine and dandy at this point. I assume that if I get it repaired through the "Tech Guys", Currys recommended repair centre then I should be cover again if the problem re-occurs. Well I checked the prices and compare it to a local specialist repairman who will charged about £600. So if I use the Tech Guys it would probably be +£1000 considering they charge £170 + VAT just to send an engineer out to see what the problem is. It cost me £1500 for the TV and so I'm trying to push Currys for an replacement instead. I wasn't in the position to pay that much money up front and Curry won't change their mind about paying for the repairs directly.

Also my local specialist guy have on many ocassion experienced this faulty YSUS panel. According to him it is a known problem, possibly a design flaw and/or manufacturing capability issue so with the 3 month warrenty that he will be able to give, to him there is a likely chance for the fault to develop again.

So if I get it repair now then I will have 3 months warrenty. If the problem occurs again then Currys can technical wipe themself clean of any responsibility because I got it repaired through a 3rd party.


Either way. Am I in a any position to push Currys for a replacement? Is there any I can argue for an replacement instead? Considering the cost of Plamsa TV has dropped significantly over the 2 years. I'm happy to take a TV (not a LG one again) with the same size screen but cheaper. What do you guys think?


Cheers for any replies.

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The sustain board failed on my LG TV (£2k) after 16 months, and so I am currently in the process with Consumer Direct and Trading Standards about these LG TVs that have failed.


I have seen that this is a COMMON problem, especially with my TV model LG50PX4D.


Call Consumer Direct and they will help you! Try and get a TV engineers report and send this to Currys.


Good luck with your claim against Currys.

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  • 1 month later...



I have exactly the same problem with my LG50PX4D TV. Both ZSUS and YSUS boards failed within an hour from each other and TV screen is now dead. Tv is 2.5 years old and I paid £2,300 for it. Repairs now would cost nearly £600. I do not think TV is fit for purpose. Did you ger anywhere with Curry's? Mine is bought from there as well.

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  • 1 month later...

After 6 months of wrangling I got Currys to fix my Y and Z sustain boards for free!!!


Keep pestering them!


Also Consumer Direct and my local Trading Standards helped me loads!!!

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