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Signed up for £9 broadband, trying to charge me more..

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So last month i signed up to the offer virgin media had £9 a month for the first 12 months, 12 month contract....confirmed the ammount over the phone.. GREAT!!



Or so i thought... My first bill has come through and they are charging me £11 a month (£22 in total, 2 months up front)



So i rang them and they said there is nothing on my account saying im getting it for £9. It says im down for £11 a month. Now the offer has gone from the website and i can only find it on 3rd party site's, which leave's me on no leg to stand on cos its not on the virgin site anymore.(anyone have a screenshot of this offer?)



Someone from virgin sales was suppose to ring me yesterday but hasnt. Just wondered where i stand, i would like to be prepared for when i call them again.



Can i legally tell them to collect the modem and end my contract, i will of course pay them for one months usage. All we had was a verbal agreement over the phone.





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Don't hold your breath on the phone call - they don't come. Virgin Media have gone downhill since May and their adverts need investigating closely. I am moving from Virgin Media to another subscriber and have decided to keep the line with Virgin open for the minimum time to stop them charging me up to £250 for "not honoring the contract", sorry but they haven't honoured theirs with me.... endless billing errors just for starters.


I would suggest writing to Ofcom about this, you will have exhausted Virgins so called complaints service and so go straight to them.

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Ofcom are useless, they are the regulator and cannot do anything.This is not an issue for the regulator. It is a common misconception that they can do anything!


I agree that you should not bother calling them.


I recommend that you draft a harsh letter threatening to sue them or take them to CISAS if they don't provide a satisfactory response.


You should send the letter to:

Customer Loyalty Manager,

Customer Concern,

Virgin Media,

Concord House,

Concord Business Park,

Threapwood Road,



M22 0EY


And also to:

The Directors Office,

Virgin Media Limited,

160 Great Portland Street,




If you post a draft here, minus any confidential information, then I'll try and proof it for you.


Send all letter by special delivery, only, not recorded delivery as it is not guaranteed.


:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:


:-) If you feel my post has been helpful, please click my scales. :-)

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