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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies
Drew1888

RBS driving me mad

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First of all i would to you all and say what a great site this is.

 

Well here goes this has been going on for over 2 years it all started when i split with my ex but i will narrow it down to the last six months.

To give you a idea of what is going on we had 3 accounts

 

Royalties Gold

20 Grand Loan account approx

savings account

 

the gold account was frozen after it was emptied by my kind ex mmmmm and the cards and chq books returned at the request of the bank and the account not used, so I started to use the savings account to pay my wages into and pay my bills from.

 

We also went to the bank asked for the loan tobe split in half but they declined so we just payed half each in the loan account.

 

There is alot that happend with the loan between then and May this year but out of the blue they devided the loan in half and a new loan agreement was set up all thou at a much higher intrest rate of 17.6% all seamed well other than the rate mmm how wrong was I.

 

I have sent many letters and had many phone calls but what a waist of time the bank have been trying for the last 5 months trying to take my loan payment out of the gold account which has not been used for 2 years thus incurring return charges and the loan not being paid also plus intrest, they also been trying to take the old joint loan amount out of my savings account as well which has also been return unpain thus incurring charges.

 

Because of this the new loan account has gone into default and so has the gold account to top all of that i went te cash machine to withdraw out some cash out and the machine took my card why i asked myself so i wen t home checked RBS online and they have transferd all the money from the savings account that I have my wages payed into to clear the Glod account and to clear some of the arrears on the new loan account

 

so now i have money to pay bills and eat lol well not that bad but i dont no where i stand and cant beleave that this is possilbe just after some advise what to do next.

 

Many Thanks

 

 

Drew :mad:

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First of all i would to you all and say what a great site this is.

 

Well here goes this has been going on for over 2 years it all started when i split with my ex but i will narrow it down to the last six months.

To give you a idea of what is going on we had 3 accounts

 

Royalties Gold

20 Grand Loan account approx

savings account

 

the gold account was frozen after it was emptied by my kind ex mmmmm and the cards and chq books returned at the request of the bank and the account not used, so I started to use the savings account to pay my wages into and pay my bills from.

 

We also went to the bank asked for the loan tobe split in half but they declined so we just payed half each in the loan account.

 

There is alot that happend with the loan between then and May this year but out of the blue they devided the loan in half and a new loan agreement was set up all thou at a much higher intrest rate of 17.6% all seamed well other than the rate mmm how wrong was I.

 

I have sent many letters and had many phone calls but what a waist of time the bank have been trying for the last 5 months trying to take my loan payment out of the gold account which has not been used for 2 years thus incurring return charges and the loan not being paid also plus intrest, they also been trying to take the old joint loan amount out of my savings account as well which has also been return unpain thus incurring charges.

 

Because of this the new loan account has gone into default and so has the gold account to top all of that i went te cash machine to withdraw out some cash out and the machine took my card why i asked myself so i wen t home checked RBS online and they have transferd all the money from the savings account that I have my wages payed into to clear the Glod account and to clear some of the arrears on the new loan account

 

so now i have money to pay bills and eat lol well not that bad but i dont no where i stand and cant beleave that this is possilbe just after some advise what to do next.

 

Many Thanks

 

Drew :mad:

 

Hi Drew and welcome to CAG.

 

I'm afraid your narative is par for the course for RBS.

 

Firstly you must forward a S.A.R - ( Subject Access Request) on all accounts, this will reveal what's been going on.

 

Secondly - Send off a section 77 request for the loan account, this will allow you to view the terms and conditions. (did you sign for this new loan?)

 

I suggest you do not talk to them over the phone or correspond through letters untill they have complied with your requests that i've posted below - edit to suite.

 

PW

 

 

 

Dear Sir/Madam

 

Re:− Account/Reference Number

 

With reference to the above agreement, we would be grateful if you would send us a copy of this credit agreement.

 

We understand that under the Consumer Credit Act 1974 (Sections 77−79), we are entitled to receive a copy of our credit agreement on request. We enclose a payment of £1.00 which represents the fee payable under the Consumer Credit Act.

 

We understand a copy of our credit agreement should be supplied within 12 working days.

 

We understand that under the Consumer Credit Act creditors are unable to enforce an agreement if they fail to comply with a request for a copy of the agreement under these sections of the Act.

 

We look forward to hearing from you.

 

Yours faithfully

 

 

Subject Access Request under the Data Protection Act 1998.

Please supply me with a complete list of transactions and charges relating to my account history with xxxxxx . Alternatively, a complete set of statements that include all transactions, late payment fees, over limit fees, all interest & charges for that period will be acceptable. In addition please supply copies of any default notices issued in this period & any other documentation or information pertaining to me that you hold in your records.

 

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my business with your company.

 

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

 

 

If this account has been sold or otherwise transferred to another organisation for administration or recovery please supply details of the sums notified by xxxx to any such organisation & a signed true copy of the Notice of Assignment. Please state whether this was absolute or equitable.

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply.


An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Hi paul thanks for the info I did sign the new loan agreement and i will sen the above im still anoyed that they can just take out the money from my wages account and leave me with out a bean GRRRRR.

 

but thanks for the advise

 

Cheers Drew

 

PS would the C.A.B be able to help ?

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Hi paul thanks for the info I did sign the new loan agreement and i will sen the above im still anoyed that they can just take out the money from my wages account and leave me with out a bean GRRRRR.

 

but thanks for the advise

 

Cheers Drew

 

PS would the C.A.B be able to help ?

 

 

My advice is stick around on CAG.


An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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