Glynis Versus Smile

[glynisd]

On the positive side: I've had a response from Smile confirming that they will send my documents within the stated 40 days so we're on the way.

 

On the not-so-positive side: I noticed when I logged onto my Smile account a couple of days ago that they intend to charge another £70 on the 22nd of this month (this is a further charge incurred as a result of the £85 worth of charges from last month where they 'bounced' a £10.99 Direct Debit that would have taken me £4 over limit).

 

I've already started using my NatWest "parachute" account so my salary etc. is safe.

 

In theory, this could keep escalating until the cows come home... Would it be worth my while sending Smile a secure message asking that they drop these charges since I am in the process of disputing and claiming all charges back? Or should I just let them get on with it and include them in my claim when I get my documents?

 

Any advice would be appreciated.

 

Glynis

 

Edited to remove wording that could be considered libelous

[hagenuk]

Since you would not be losing any real money I would be inclined to let the charges accrue as a debit balance.

 

However, you will not be repaid any charges that you have not actually paid over in the first place.

[caro]

I would just let them build up if you can afford to as it keeps it simpler if you claim everything together.