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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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RMA - anyone had any dealings


Perdita
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Just had a call (at work) from these people wanting me to confirm address etc (which I wouldnt and she got very peeved)

Just wondered who they are and who they work for if anyone knows or has had any dealings with them

Thanks

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Hi Perdita, RMA stands for Risk Management Alternatives and as Nornirongirl said, they are indeed a debt collection agency. I have had dealings with them and have to agree with Babybear and refuse to deal with them in any way other than by letter. Also it may be an idea to keep a log od ANY calls they make to you as they can be rather persistent and often unpleasant. If you search these forums for RMA you will find many examples of their conduct. Calling you at work is completely unacceptable and harrassing behaviour. Do not tolerate it

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yes, they were trying to collect an alleged B/Card debt. I communicated only in writing, made a CCA request which they could not fufill. They referred the matter to two sets of solicitors (who shared the same address in Kingston -Upon- Thames!!) and I heard nothing from them when I took up the CCA argument. In the end RMA gave up and returned the alleged debt to B/Card.

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  • 2 weeks later...

Yes MBNA set them on me too! ! They telephoned me ten times at work in one day !They also send lovely postcards threatening to pay you a call!implying they are going to pay you a visit! at your home! but dont worry they dont! They mean that they are going to phone you but want you to think it is a home visit just to frighten and intimidate you.One lady here said she has a drawer full of these lovely postcards from them but no one has ever turned up at her door!Never talk to them on the phone ive never answered their calls and put phone down on them if i think it is them!Apparently they have beeen really insulting and verbally abusive to some people who are on this forum ,I am going to send them a telephone harresment letter by registered mail to try and stop them making these calls to my work place and home,:-D

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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They rang and texted my wife to her mobile phone. No idea where they got her name or number from as she is not named on my MBNA card, but she told them several times where they could go. They have never tried to phone me (luckily) which I find very stange. Get lots of nice letters and postcards from them though

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ive now sent them a cca request and telephone harrasment letter but they persist in calling me at work despite me telling them i am recording and refusing to go through security

Thanks to this forum I dont get intimidated anymore and actually enjoy "playing" with them as well as others!:)

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I'm really glad you are not letting them get to you Perdita. Wish they still called me, after I CCA'ed them they have run away and hid. I got to almost enjoy the round in circles security question thing.I told one of them that I wouldn't go through security because I thought he was stood really a stalker that was stood in a telephone box across the road from my house and told him I was waving at him through the window. LOL

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RMA/NCO Preston are not the easiest nut to crack, but they will crack eventually.

 

It took me nearly 8 months to get shut of them with the help of Trading Standards.

 

Don't even consider calling them on the phone or even attempt to speak to them if they call you, unless you are very determined not to let them get to you.

 

There are arrogant, rude and down right insulting, they will make you feel like a criminal.

 

Don't answer any security questions and put the phone down. I know they are a nusence ringing all the time, but better that than speaking to them believe me.

 

If you dispute what the are claiming write to them once and once only, they never reply to any letters they are sent so its a waste of time sending them.

 

Sent the one letter disputing their claim by special delivery ( you have proof they got it then), not recorded as they never sign for them either and leave it at that.

 

I spent a fortune on postage writing to these idiots and never recieved one reply.

 

If they become too much contact your own branch of trading standards and also Steve Brimble at Preston Trading standard office, he has a drawful of complaints about this outfit. They should be closed down.

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