Jump to content

  • Tweets

  • Posts

    • @BankFodder the police officer has contacted aviva her response below she has asked  them to hold on the money front      AVIVA have replied and i have requested to put the request for money on hold so fingers crossed this request is accepted.
    • damn!!   start another thread it's war i have an idea what has caused this then   can you copy and paste this text as your 1st post please (was post 1 from the old thread)   ....................................   I am a regular (many years)  P2G user and selected them to use Parcelforce 48 service to send a gazebo I sold on eBay.  Parcelforce 48 have an automatic max £100 compensation for lost items.   Parcelforce lost the item. P2G state the £100 compensation Parcelforce offer within their price, does not get reimbursed to them, so they can't reimburse it to me. However, it would have been reimbursed to me had I used Parcelforce 48 direct, rather than go through P2G.    It seems rather strange that when I pay P2G to buy Parcelforce 48 service on my behalf, they buy a different service which excludes the automatic compensation.   They also lost another £40 parcel (which I did not buy additional insurance for, because it was an excluded item).   They also broke an item prior to delivery (which the addressee rejected as it was clearly a damaged parcel). The thing is, if a parcel is rejected by the addressee, what should they do with the failed delivery?   In this case they threw away the parcel and 'broken' contents rather than return to sender and refuse to compensate me because I (again) did not buy the additional insurance.   I have escalated the rejected claims and they agreed as a gesture of goodwill to reimburse the postage costs for all three items. (I would have expected this as a matter of course) .    Clearly many will consider I should have bought the extra insurance. I often do, but feel the extra costs involved would be greater than the odd loss ( having never had a loss in a couple hundred sendings), I only pay extra on certain items.   I feel a summons coming on, so would be happy to receive any ideas. Even if P2G have a rock solid defence regarding my lack of buying insurance, I still fancy testing their resolve and seeing if they fancy a hearing.      After escalating my claims, they agreed to refund the postage costs only.   I have therefore issue a Notice Before Action for the value of the lost items £180.   Notice Before Action Dear Sir/madam You have lost the following items. 1)      1 2)      2 3)      3   I understand you eventually accepted liability for these lost items and have agreed to reimburse the postage costs but not the values.   You suggest this is due to my failing to take out additional insurance.   I am not prepared to accept your position and shall be issuing a summons on 18th August for £180, should you choose not to reimburse the values allocated to the items you have lost.   In particular: Item 1) This parcel was damaged by your courier and rejected by the addressee. It appears rather than return the parcel and contents to me, your courier decided to throw the item away. Thus the item has become lost, and therefore (due to my not paying extra for insurance against loss), you have chosen not to compensate. Do you seriously expect to ‘lose’ an item on purpose by throwing it away, and then claim it has been lost and therefore not covered?   Item 2) This parcel was lost and I made a claim. During the period of claim, the parcel was found and began to track. Ultimately being delivered (according to an email to the addressee, at 1.41 am 19 July 2020). Clearly the parcel was not delivered at such a time.   You have subsequently suggested delivery was at a different time. Despite these suggestions of proper delivery, you have been unable to prove delivery at all, the addressee has confirmed he has not received the item and you have accepted the item is lost.  I do not accept you can be so careless as to lose an item twice.   When I purchased this sending through P2G, I selected Parcelforce 48 as the courier. This service has a compensation value of up to £100 for loss. This is why I selected them.   It appears however, you chose not to purchase this service from Parcelforce, but an alternative service purporting to be Parcelforce 48, but excluding the standard compensation.  This is not what I had purchased. I do not accept your claim that I should have paid extra for insurance for you to insure, when I had already purchased a service which carried automatic insurance.   Further, the service was supposed to be a 48 hour service. The parcel was not collected within the 48 hour period, let alone delivered within it.  I consider the delays in ensuring delivery within the expected timeframe would have contributed to the loss of this item. I hold you responsible for the loss.   Item 3) This item was also subject to a claim for loss. During your investigations, this item was also found and started to track. Messages advising  "Enquiry resolved", "INT Hold" and "Out for delivery”, suggest the item had eventually been found.   I do not accept you can be so careless as to find a lost item and subsequently lose it again, regardless of whether I had purchased additional insured.   Indeed, the option to purchase such insurance was not available as the item appears to have been excluded from such insurance.   Yours faithfully      
    • Lowell? Payday Loans? Byekkkkkkkkkkkkkkkkkkk - Thats not been seen before...
    • posts copied over  try posting here now it's war.   dx  
    • Well they have the formal phone complaint logged which is good. I have tried couple different apps, but it seems that apple is blocking the recordings and I am unable to make recordings.
  • Recommended Topics

  • Our picks

  • Recommended Topics

O2 iphone contract advice

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4656 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

I did something very very stupid and would appreciate any advice. I havnt been well and now diagnosed with depression which makes me do stupid things I would not normally do, gives a high I suppose.


I already have a contract with them for a normal phone and got very stressed and went into the store and came out with an iphone. Now I know it was me who did it, I am just pig sick rather than go home after feeling paranoid I went in store and signed up just to sit down.


This was a week ago and I thought you had 14 days to cancel. I called and was told the fact I had a contract running with them before meant I was not a new customer and they would not cancel it and let me return the phone. Is this true as I thought the two contracts would be seperate its not as if it was an upgrade.


I feel a twit as it is and the silly thing is I hardly use either phone, only in emergency. I normally do not go out on my own as these attacks turn me into a freak. Any how is there anything I can do I am being refered for help at hospital, but financially I cant work out how to repair this.:???:

Surely they would better have the phone back then me not pay it as I wont use it anyhow, too complicated for me any how.

Link to post
Share on other sites
.....I thought you had 14 days to cancel. I called and was told the fact I had a contract running with them before meant I was not a new customer and they would not cancel it and let me return the phone. Is this true as I thought the two contracts would be seperate its not as if it was an upgrade.


I presume you got this through an o2 retail store.


Whilst I'm sure there are some decent people in o2 Retail, most of the time they seem to give conflicting information, and then cause the customer and the call centre staff a lot of headaches. This is more so if the store is a franchise. You do get a 14 day cool off period in store unless you upgrade an existing account.


If you have 2 different phone numbers, and have not done an iphone upgrade on your existing account, you will have 2 different account numbers on the billing system.


As for cancelling due to your depression, you are going to need a letter from a consultant confirming that your are incapable of making logical decisions during the episodes of depression. Unfortunately o2 will not just accept your word for this as it is one of the most common reasons for trying to rescind a contract, hence the requirement for written medical proof. A little harsh but it means that the genuine cases can be treated sympathetically.

The advice I give in relation to benefits should be viewed as general advice and not specific to your individual claim circumstances. I cannot give specific advice on your claim as I cannot access the claim.


If you find the advice useful please click on my scales.

Link to post
Share on other sites

Correct it was a store and thanks for the advice. Tomorow is one week so I will see my doctor on monday and ask for a letter and then go to the store within the 14 days and hopefully get them to liase with head office. You are right they are seperate accounts and I have been very silly so I hope they understand. Will update. Thanks again.

Link to post
Share on other sites

You should still be able to return the phone unless you bought it from carphone warehouse or more than 14 days have passed.


The only exception is if you upgraded onto it which from sounds of it you took out a new connection

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!


17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

Link to post
Share on other sites

Just an update. My son on the way home from school on his bike was run into by an adult on a bike and his phone got smashed. It was a recent birthday buy and he was upset, so we have agreed that he will take on my first phone (sim) and happily pay the contract ammount which is less then he pays on pay as you go. He gets a new phone and uses my sim (were going to make sure he has a phone that will not have internet access and blocks premium numbers, so I dont get huge bill)


I can play away with the iphone. I must admit with my eyesight the numbers come up large on it and cuts out the problem of the tiny keys on my old phone, hopefully with the free internet I can stop accidently turning on the internet on the old phone which kept costing me money.


I will learn to not be so stupid in the future and my sons intelligent, we should be okay.


ps. Thanks to the poster who pm'd me with the o2 advice.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...