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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

angling_man/ Firstplus PPI reclaim***won***


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Sounds much like my phone conversation - "Your fully protected loan will cost £xxx per month", but no indication of the cost or implications of the PPI.

 

I'm no expert, but there are some really helpful people here who I'm sure will offer good advice. I also used information from Martin Lewis's money saving expert site to put together my claim letter.

 

I also posted my proposed letter on this thread and got some great input from people. I'm certain their points added more clout to my claim, so you could try doing the same before you write to them again.

 

It sounds like you have a case though. I assume the insurance was for 5 years, but the loan was for a much longer period. That's also mis-selling I believe and one of the points I used.

 

AM.

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Hi tiger33, I presume the 78% rebate they have offered does not include the massive amount of interest that has been added to it? Also, if you were self employed and therefore not covered then their argument that you have had the benefit of it for x months is kind of irrelevant. So I would go after the whole lot.

 

Best of luck

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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I came up against all of this 2 years ago and got nowhere and ended up being railroaded into accepting the reduced figure to cancel. As they washed thier hands of the PPI missell i feel as though I will raise this again now as all of the issues you raise regarding it apply to me. They will fob me off to Central Capital who have a "corrupted tape", how convenient and I will see where this gets me.

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  • 4 weeks later...

Cheque arrived and has now cleared in my account. They've even refunded an over payment for November.

 

Now I feel it's time to tackle them regarding the BoE interest rate cuts they've failed to pass on to me. Anyone got any suggestions regarding this?

 

Cheers,

AM.

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Excellent news angling man - so pleased for you. Have a very very merry Christmas:D.

 

Regarding the interest rate reduction - we had same concern with our sub-prime lender but finally got the letters yesterday saying that the payments had been reduced. We are still paying 8% but that is the price you pay for having a crap credit rating I guess.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Can someone change the thread title to 'won' please.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Hello AM,

 

Cheque arrived and has now cleared in my account. They've even refunded an over payment for November. Excellent News Very pleased for you.

 

Now I feel it's time to tackle them regarding the BoE interest rate cuts they've failed to pass on to me. Anyone got any suggestions regarding this?

You will probably need more expert advice on this than from me.

I do not believe the Banks are under any obligation to pass on the interest rate cuts as handed down from the BoE. Some banks are passing on the full cut some are not and I am uncertain of the legalities on this. I know it sucks but I think you will now find RBS 58% owned by the Taxpayer will pass on the full amount whereas others banks will not pass on the full cut due to the current financial meltdown. Time to switch accounts and perhaps boycott the banks that have made life difficult for the PPI reclaimers.:eek:a

aa

 

Cheers,

AM

.
  • Haha 1

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Happy to oblige-and have also re titled thread.

Great result-well done :)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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When they sold me the loan, I clearly told them I was looking for a fixed rate loan. This is in the phone call recordings, yet at no time did they tell me their loan would be variable. When I received the first interst rate change letter after a few months, I actually phoned them to query it and it was then that they told me it was a variable rate.

 

Anyone know where I stand with that?

 

Thanks,

AM

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Did you do a SAR when you went after the PPI? They should provide transcripts of all the phone conversations - with my friends they actually sent audio cassettes which I drove around listening to. If you didn't SAR them, perhaps you should spend £10 of your new found wealth on doing it.:D

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Oh well then you have what you need I think. Worth challenging them over anyway. Although the way things are now are you not better off if it is variable? If they agree to fix it at a high rate for example?

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

Link to post
Share on other sites

Well the rate increased a few months after I took out the loan and has continued to increase with only the occasional rate cut. It's never been lower than the level at which I took out the loan and the recent BoE rate cuts have not been passed on. I'm currently paying 10.5% when the original rate was 8.9%.

 

I did a search the other day about FirstPlus not passing on the recent BoE rate cuts and found this...

 

Firstplus Interest Rates - MoneySavingExpert.com Forums

 

AM

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Oh, they are bad people - they need to be sorted out. I was so busy revelling in my friends' victory on the PPI front that I hadn't considered the interest rate. It took our sub-prime lender a while to reduce our mortgage payments but at least they did eventually.

 

Further work required on this one for sure......

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Share on other sites

I am not sure how to tackle this one. Either you should have had a fixed rate or one linked to the base rate, but I am no expert on mortgage rates which is why we are paying 8% ourselves. Maybe we should explore this further before jumping in - or pray for an expert to help us here.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

Link to post
Share on other sites

i`ve got a loan with this outfit , i phoned yesterday asking about the rate cuts and also got fobbed off . i was raging on the phone the guy on the other end never gave a toss, i also enquired about the ppi , i took a £25k loan out 2 years ago and the ppi was £7k . i wrote to them 3 months ago to cancel i got the letter back saying they would reduce my payments by £11 per month on the agreement the ppi is £75 a month . so i never cancelled they also said they would refund me £1000 to be credited to my loan ,,, any advise please it would be gratefull :)

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Hello gibby 150,

i`ve got a loan with this outfit , i phoned yesterday asking about the rate cuts and also got fobbed off . i was raging on the phone the guy on the other end never gave a toss, i also enquired about the ppi , i took a £25k loan out 2 years ago and the ppi was £7k . i wrote to them 3 months ago to cancel i got the letter back saying they would reduce my payments by £11 per month on the agreement the ppi is £75 a month . so i never cancelled they also said they would refund me £1000 to be credited to my loan ,,, any advise please it would be gratefull :-)

 

My suggestion would be to start your own individual thread on your complaint so there is no mix up on different cases.

 

You can just hit the start new thread button and take it from there.

 

if you need more help just post;)

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 3 weeks later...

Hi,

 

Happy New Year to all who are following this thread...

 

Sorry it's taken me a while to post more info, but it's been a hectic Christmas with family staying and some essential DIY before they arrived! I didn't even get time to go fishing during the warm spell before Christmas :(

 

I've been studying the telephone recordings and there are a few things to be noted regarding how they sold this secured loan to me...

 

1. I clearly tell the Sales Rep I'm looking for a fixed-rate loan, but she continues to sell me the secured loan without revealing it's a variable rate.

 

2. She tells me I am able to make lump-sum payments of 10% or more at any time, but doesn't tell me there are huge fees associated with this.

 

3. She tells me I can change the terms of the loan if my circumstance change, but doesn't tell me there is a fee for doing this.

 

4. She tells me unsecured loans would not suit me needs as the repayment terms are limited and they do not allow early or lump sum repayment. I now know this was a blatant lie.

 

5. When we finally agree on the sum to be borrowed, she quotes me 8.9%, where as the previous quote had been quoted at 7.9%. When challenged she 'checks' and maintains they'd always quoted 8.9% - 7.9% was clearly quoted in the recordings!

 

6. At one point she tells me a secured loan will put me in a better position should I ever want to remortgage. That seems like a load of BS to me too.

 

7. At no point did she do any checks of my outgoings, relying purely on my credit file to determine if I could afford the repayments. Surely they are required to be far more thorough - it was a £40k loan!

 

I feel as though they've definitely been underhanded in selling me this secured loan, in paricular by selling my a variable rate loan under the pretences of it being fixed rate!

 

Since the loan started, the interest rate has soared - 9.4%, 9.7%, 10.2%, 10.5%, 10.8%, 9.7% (for 2 months only), 10.2%, 10.2%, 10.5%. They've consistently passed on any base rate rises, but only one base rate cut. This is exactly why I wanted a fixed rate. My payments went from £419/mth to £460/mth.

 

So, what should I be trying to do here. They admitted mis-selling the PPI, so they've already admitted their sales rep failed to follow the correct procedures.

 

Can I claim the loan agreement is unenforcable (i.e. repay the original amount with zero interest)? Or should I insist on them fixing the interest rate at 8.9% and refunding the excess I've paid to date? Or should I just insist they pass on the recent rate cuts?

 

Any advice is most welcome.

 

Thanks,

AM

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I think you should start new thread on this one AM. If it was an unsecured loan it would be easier to argue the toss by stopping payments and fighting it in court, but not worth the risk with a secured one.

 

I would think you will need to issue proceedings to achieve what you want - but think if you put the question to the wider world rather than just those with PPI knowledge you might get some better advice. If you start a new thread post a link on here so we can find it.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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My understanding is that you are entilled to the PPI Premium plus 8% Statutory Interest(Compound), plus the Interest element on all the payments you have made to date. This will come to more than the so called "cashback" from First Plus

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