Bright House

[cjs1962]

Please could anyone help with a bit of advice.

I have just tried to pay my weekly bright-house bill which was due sat 30th aug, i was informed that they cant take my payment unless i pay this weeks as well,even though it is not due till 6th. Is this legal.

[davethorp]

We have our own brighthouse section here with it's very own brighthouse guru. I've alerted mods to this thread and asked it be moved there

[sea-sidelady]

Thread moved.

[cjs1962]

thanks dave ,how do i find b-house section.

[sea-sidelady]

I have moved you, so you are here already. If you scroll up to the top and click where it says Brighthouse.

 

Also it may be worth having a read of the links in my signature to help you find your way around.

 

Good luck.

[cjs1962]

thanks ss lady,

sea ,sea, seasiders.

[DCA-KING]

Hi i have same problem i refuse to pay it told them il pay whats owed and will pay whats due onthat day

they told me no you have to pay this weeks told them its you that is refusing payment

read my thread

Regards dk

[Lefty]

Please could anyone help with a bit of advice.

I have just tried to pay my weekly bright-house bill which was due sat 30th aug, i was informed that they cant take my payment unless i pay this weeks as well,even though it is not due till 6th. Is this legal.

Hi.

It isn't so much a question of whether it is legal or not, it is simply BrightHouse policy.

Strangely, and with complete disregard to guidelines from the Office of Fair Trading (OFT), BrightHouse seem to have an active policy of forcing you into further arrears and debt should you fall behind on your agreement. They will refuse to accept part-payments, and will not allow you to reduce any arrears by paying a little extra for a few weeks. Plus, to make matters worse, they will then require the FOLLOWING week’s/month’s payment as well, making it even harder to “catch up” and bring your account up to date. You will also incur a weekly “penalty charge” (currently £2.70 per agreement).

 

For example, let's say your weekly payment is £25.00 (3 typical agreements - fridge, washing machine and TV), the punishment for being just ONE DAY LATE will be a required payment of £58.10. Eight days late and it becomes a staggering £91.20.

An extract from the Office of Fair Trading (OFT) guidelines regarding the collection of debt:

 

Physical/psychological harassment

 

2.5 Putting pressure on debtors or third parties is considered to be oppressive.

2.6 Examples of unfair practices are as follows:

 

f. pressurising debtors to pay in full, in unreasonably large instalments, or to increase payments when they are unable to do so

g. making threatening statements or gestures or taking actions which suggest harm to debtors.

 

It won’t be long before BrightHouse start chasing you for payment. You can expect a telephone call if your payment is just one day late! BrightHouse have also been known to phone around the names you have given as references and turn up unannounced at your home. They will bombard you with all sorts of “threats” ranging from insisting on a set time to pay - to instant repossession, but you should simply ignore and disregard anything BrightHouse tell you unless it is in writing. Any kind of aggression or confrontation should be avoided at all times.

But here is what BrightHouse have to say on the matter:

 

“…The BrightHouse policies regarding debt collection are fully compliant with the Consumer Credit Act and with the OFT guidelines regarding the collection of debt.”

 

 

Cheers

Lefty