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    • PS you may find it helpful to refer to point nine of this book when asking for more info. Do it in writing, and keep a copy.   https://www.acas.org.uk/media/1047/Acas-Code-of-Practice-on-Discipline-and-Grievance/pdf/11287_CoP1_Disciplinary_Procedures_v1__Accessible.pdf
    • If it's a big company it's probably just a standard letter so don't read anything into it.    Have they advised you of your right to be accompanied? You should think about the best (level headed, great note taker, pays attention to detail) person to take with you.   It would be appropriate now to ask for full details of allegations and evidence. IMO it is generally better to keep a job than lose it and go to ET; less stress and loss of income for you!    
    • Thanks for that reply.  I to have many years of beating parking companies.  I deal with a lot of litigation involving PPCS.   For example with Devere Parking Services who only like to appear in court in their local area did you know if you move court many miles away (by the use of another *address for service* when doing the AOS/Defence) Devere Parking will drop the case as they dont travel out of area and they dont use solicitors (unlike many other firms)   VCS/Excel parking accept service of documents at that email address, its very common , there is nothing untoward about that and just because i am a new user on here does not make me a troll.    How many of the people mentioned above have done county court cases (as in lay rep)   Secondly with regards to the planning permission angle which is a red herring, please find me CASE LAW which says this is a valid argument   Finally as you have advised being the driver they can chase you as such therefore you have no protection against the £60 add on a registered keeper would do (seen as an abuse of process with regards to Parking Eye Vs Beavis)   Now none of the above makes me a PPC troll, i just dont agree with everything said by some of those posters.  
    • Did they pay by card - it will show on their statement? I hear that Sainsbury's are usually quite good at getting them cancelled. A quick word with the store manager laying it on about being a regular customer and sometimes it takes longer being old etc, coffee shop visit maybe? If they dip out at the store, head office may help. Get photos of the entrance and all the signs while she's back there, just in case they don't sort it.
    • Hi Emmzzi,   I have received the letter today inviting me to a disciplinary hearing. The letter states that i may be  dismissed it does not give any other possible outcomes. Just says the outcome of the hearing may result in your contact being terminated by reason of dismissal. Am i being over picky should it also include other possible outcomes? i peronally know its a forgone conclusion and so do they ''I FEEL''   ALSO   still have not been furnished with ANY evidence against me. no evidence''photos''  or whitness statments    only received the letter and nothing else. Is this a serious breach? would it make a decent tribunal case against them ?   If so shouldi just let them sack me and then go ahead and make an internal appeal against them. also what do i do if they present this against me at the actual hearing thank you once again                                                                                                                                                                 
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casey

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I don't know if it's me being paranoid but is anyone else finding that when they really need to transfer a payment, check a payment etc. I get the message that the service is temporarily unavailable.

It really does seem that whenever a payment is due from my account and I try to check that a payment paid in has actually been credited I am unable to access my account - getting the message - this service is temporarily unavailable. When I do manage to get in to check, my payment has been delayed and I have incurred bank charges - usually for the mortgage payment which is payable to RBOS itself and they end up not payment themselves the mortgage but taking out overdraft charges for themselves.

I recently made a transfer on the 14th from my TSB account on a fast payment for mortgage that was due on 19th. It had not reached there on the 19th but on the 20th when I was able to check it had refused the payment and charged £38 fees. The transfer was shown on the 20th although it left my TSB account on the 18th.

3 or 4 years ago the bank made an error on an international transfer - they typed in the wrong number - eventually they admitted their error. This caused enormous problems as payments on our foreign account were not made and we incurred fees and legal proceedings were started against us (They're quick off the mark these Americans). It caused us a considerable amount of time and expenses sorting it out. The manager of the branch RBOS kept ringing constantly to ask whether we were managing to sort things out, causing us additional time lost. At th eend of the day, although the manager had promised we would get some compensation, we received nothing and when we asked were told that the manager was no longer working for them.

Every time we bring up the matter we are told that "we thought the matter had been sorted out".

This episode cost us an considerable amount of time and expenses and we have recived not a penny in compensation as they promised.

Because of personal circumstances at the time we have not had the time to pursue matters but now feel that we are ready to do so.

Does anyone know if there is a time limit in taking matters to the Ombudsman?

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Have you spoken to the online helpdesk?

 

The lloydsTSB thingy was not a faster payment because it left on the 18th and arrived on the 20th which would match the timescale for a BACS not FPS payment.

The international payment issue, would be impossible to sort 4 years down the line.

Have never found link for Ombudsman timescale btw.

Edited by yourbank

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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Maybe Lloyds TSB are at fault then as it seemed to state that all payments would be sent using the faster payments. Another payment which I sent at the same time reached its destination on the 18th yet it did not reach RBS until the 20th. When I managed to check on the 20th it showed that the payment had reached its destination, that the mortgage payment had been sent and we had been charged £38. However, I received a letter today saying that the mortgage had not been paid. Indeed when I checked there was no sign of the mortgage payment due on the 19th and had shown on the online statement on the 20th as having been paid.

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Was it sent directly to the mortgage account or to the account where the mortgage was to be paid? Was it a Standing Order(which may not be covered by FPS)? Or was it a one off telephone or internet payment?


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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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It was sent to the account from where the mortgage was to be paid. It was a one off payment over the internet.

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That is very odd, because both LloydsTSB and NatWest are subscribers to the FPS and therefore it should have gone between banks within 2 hours. Worth asking LloydsTSB what the delay was. To me, it seems to have been sent via BACS and not via FPS(Faster Payments Service).


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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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I had another go transferring a nominal amount on Thursday and this is showing in my RBS account but dated the 26th August.

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That is a BACS payment and not Faster payments. The timescale is 3 working days. mmmmm, something is odd here, give me two secs and I will get you a link.


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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Just red through this and it says that Lloyds TSB Credit Cards cannot accept Fast Payments. Well the other payment I made on the same day that was credited on the 18th was a Lloyds TSB credit card. The RBS one then took another two days.

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Have checked the sort code and it confirms that it accepts Faster Payments.

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Query it with LloydsTSB and explain the circumstances and that both accounts should be able to send and receive faster payments. It is very strange that it is being send BACs rather than FPS


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Will do that and will let you know what happens.

Thanks for your help.

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I contacted Lloyds and was told that Faster Payments cannot be guaranteed - sometimes they work and sometimes they don't.

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