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    • I read through that today. It’s interesting, but can SWIM use the planning permission as a defence?   Also florence’s case is quite different. They have since put signage up relating to number plates as far as I am aware. Also she had her ticket as proof of payment. As I said before SWIM dose not as it was thrown away. 
    • Further, i contacted the Torbay Planning Department by telephone and email and they did an investigation for me going back to 1991 and they emailed me back staying there is NO APPLICATION OR GRANTED PERMISSION FOR ANYONE (Land owner or Leese) TO ERECT ANPR OR SIGNAGE FOR ENFORCEMENT OR FOR ANY REASON IN THE CROSSWAYS CAR PARK. So i really hope that helps someone else.     
    • Vehicle was hit today. Really annoying.   A supermarket van had illegally parked on double yellow lines to deliver its crate of food. The lines were on a main road to the corner of a small street.   My car came out of the small street very slowly - like 1-2mph.    The main road had a build up of traffic.  The large van had blocked any ability to see to the left and if any traffic was coming from the left.    So I just had to drive super slow.   As my car started to edge left into the main road a car came fast from the left (on the opposite side of the road - but it was over the centre line)  My car stopped to avoid the fast car - which was fine; nothing happened.  But all of a sudden my car and the van were "attached". I don't know how it really happened.   As I was turning I had had enough space to turn without hitting the van; yet suddenly the rear square-end (and sharp) bumper of the van was embedded in the passenger side of my car. No damage at all to the van.    But the van took a gouge out of the car - at the joint of the passenger door and rear side panel.   The only possible explanation is that the van started to reverse across the exit of the small road at the same time as I was exiting and the driver just didn't see my car.  This is the only way the two can have hit.  I have good spatial awareness and I would not have misjudged the space. No-one was hurt; the van is fine; my car needs to be mended.   So where does the guilt lie?     The van parked illegally on double yellow lines obstructing line of vision and vehicle safe exit from a road?  The van reversing without looking?    Or mine?    The driver immediately said I was to blame.   I took photos of the van reg and how it was parked. It was minor but I was stressed and a bit emotional as it is the first "accident" I have had...    I didn't take the driver's details nor did I give mine. The driver asked me to delete the photos.  I refused. Then I drove off.   Shall I get a quote for the repairs?    Is it worth contacting the insurance?    Will they apportion the blame?    I've never made a car insurance claim.    
    • Yes I have seen other posts on here relating to them. I know that they do take people to court even when it seems they know they will lose. My question would be without a ticket what proof dose SWIM have and what case can SWIM make to defend themselves.    Presumably the Courts in Devon must be tired of having to deal with PPS cases?
    • hoho we know it very well   https://cse.google.com/cse?cx=partner-pub-8889411648654839:3134625398&q=Crossway Centre Paignton&oq=Crossway Centre Paignton&gs_l=partner-generic.12...17467.17467.0.19981.1.1.0.0.0.0.77.77.1.1.0.gsnos%2Cn%3D13...0.0...2.34.partner-generic..1.0.0.inibz-lzog0
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies
casey

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I don't know if it's me being paranoid but is anyone else finding that when they really need to transfer a payment, check a payment etc. I get the message that the service is temporarily unavailable.

It really does seem that whenever a payment is due from my account and I try to check that a payment paid in has actually been credited I am unable to access my account - getting the message - this service is temporarily unavailable. When I do manage to get in to check, my payment has been delayed and I have incurred bank charges - usually for the mortgage payment which is payable to RBOS itself and they end up not payment themselves the mortgage but taking out overdraft charges for themselves.

I recently made a transfer on the 14th from my TSB account on a fast payment for mortgage that was due on 19th. It had not reached there on the 19th but on the 20th when I was able to check it had refused the payment and charged £38 fees. The transfer was shown on the 20th although it left my TSB account on the 18th.

3 or 4 years ago the bank made an error on an international transfer - they typed in the wrong number - eventually they admitted their error. This caused enormous problems as payments on our foreign account were not made and we incurred fees and legal proceedings were started against us (They're quick off the mark these Americans). It caused us a considerable amount of time and expenses sorting it out. The manager of the branch RBOS kept ringing constantly to ask whether we were managing to sort things out, causing us additional time lost. At th eend of the day, although the manager had promised we would get some compensation, we received nothing and when we asked were told that the manager was no longer working for them.

Every time we bring up the matter we are told that "we thought the matter had been sorted out".

This episode cost us an considerable amount of time and expenses and we have recived not a penny in compensation as they promised.

Because of personal circumstances at the time we have not had the time to pursue matters but now feel that we are ready to do so.

Does anyone know if there is a time limit in taking matters to the Ombudsman?

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Have you spoken to the online helpdesk?

 

The lloydsTSB thingy was not a faster payment because it left on the 18th and arrived on the 20th which would match the timescale for a BACS not FPS payment.

The international payment issue, would be impossible to sort 4 years down the line.

Have never found link for Ombudsman timescale btw.

Edited by yourbank

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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Maybe Lloyds TSB are at fault then as it seemed to state that all payments would be sent using the faster payments. Another payment which I sent at the same time reached its destination on the 18th yet it did not reach RBS until the 20th. When I managed to check on the 20th it showed that the payment had reached its destination, that the mortgage payment had been sent and we had been charged £38. However, I received a letter today saying that the mortgage had not been paid. Indeed when I checked there was no sign of the mortgage payment due on the 19th and had shown on the online statement on the 20th as having been paid.

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Was it sent directly to the mortgage account or to the account where the mortgage was to be paid? Was it a Standing Order(which may not be covered by FPS)? Or was it a one off telephone or internet payment?


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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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It was sent to the account from where the mortgage was to be paid. It was a one off payment over the internet.

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That is very odd, because both LloydsTSB and NatWest are subscribers to the FPS and therefore it should have gone between banks within 2 hours. Worth asking LloydsTSB what the delay was. To me, it seems to have been sent via BACS and not via FPS(Faster Payments Service).


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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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I had another go transferring a nominal amount on Thursday and this is showing in my RBS account but dated the 26th August.

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That is a BACS payment and not Faster payments. The timescale is 3 working days. mmmmm, something is odd here, give me two secs and I will get you a link.


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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Just red through this and it says that Lloyds TSB Credit Cards cannot accept Fast Payments. Well the other payment I made on the same day that was credited on the 18th was a Lloyds TSB credit card. The RBS one then took another two days.

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Have checked the sort code and it confirms that it accepts Faster Payments.

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Query it with LloydsTSB and explain the circumstances and that both accounts should be able to send and receive faster payments. It is very strange that it is being send BACs rather than FPS


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Will do that and will let you know what happens.

Thanks for your help.

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I contacted Lloyds and was told that Faster Payments cannot be guaranteed - sometimes they work and sometimes they don't.

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