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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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TFL Red Route PCN Wrong Location


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Hi

Just received a PCN from TFL for being stopped on a red route. I had done it to reverse into a loading bay area. I have no doubt it was me but on the PCN all details are correct except it shows the location of offence as South Lambeth when, in fact, the location was actually Kings Cross. some eight or so miles from South Lambeth. If I pay it should I first tell them they put the wrong location on the PCN, or should I just pay it and hope I don't get another with Kings Cross as the location?

For info. I have not been to South Lambeth for over 20 years and that was by tube.

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I think I have read that an issued PCN cannot be amended if it contained mistakes and therefore would be invalid (unlike private PPC invoices where they would simply issue a new invoice using the next available back of fag packet if necessary)

 

Therefore if you can prove you were in Kings Cross that would negate you being able to commit the offence in Lambeth.

 

I am sure one of our resident experts will clarify this shortly for you.

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Thanks for that, Crem.

 

The location on the pcn has to be correct for it to be enforceable.

They cannot reissue if it is incorrect.

 

Send this if it helps.

 

 

.......................................... (name and address of local authority)

 

..........................................

 

..........................................

 

..........................................

 

 

.......................................... (Date)

 

PCN No: ...........................................

 

Date of Issue: .................................................

 

Vehicle Registration Number: ........................................

 

 

 

Dear Sir / Madam,

 

With regard to the above Penalty Charge Notice. Please note that the

Penalty Charge Notice contains incorrect details with regard to the location

of the alleged contravention.

 

My vehicle was not at the location, ......................................... (location on PCN)

as described on the Penalty Charge Notice therefore contravention did not occur.

 

 

 

 

Please confirm that the PCN will be cancelled.

 

 

 

I would be grateful if you could acknowledge receipt of this communication in accordance with your guidelines on responding to communications from members of the public.

 

 

 

Yours faithfully,

 

 

 

 

........................................ (your name print and sign

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They can take as many photos as they like but if they put the wrong location on the PCN then they are stuffed.

 

I assume Luke123456 meant that if Tfl have proof of location then the op shouldn't need to.

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  • 3 months later...

Well, I appealed to TFL who said they were satisfied the PCN had been issued correctly. So I appealled to the PTAS and this week they informed me that TFL were not going to persue the case. Good news and thanks again to everyone for your support.

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