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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Caravan Rejection

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Hi Everyone,

Recently bought a brand new caravan. On the day of collection we found that one of the blinds was out of shape and a couple of others were difficult to use. The dealer said they would send a replacement for the out of shape one and oiled the difficult ones. I agreed to replace the out of shape one at home rather than travel all the way to them to have it done. All happy up to now.


We stayed at a caravan site that night. In the morning I went to empty the toilet and found that it had been leaking into the toilet compartment. I phoned the dealer and told him what I had found. They fobbed me off by telling me that I was not using the toilet correctly!! Eh?? Anyway, we also noticed that the on board pump had started to make a rather annoying knocking noise. We cleaned the toilet and decided it was just a glich and went home.


The next day I phoned them about the pump. I was told that I could phone a company who dealt with the pumps, get a replacement and fit it myself. A hassle but still easier than travelling to the dealer to sort the problem. The dealer had to order one in. (Still not done because of continuing saga)


One week to the day that we picked up the caravan we were going to Llangollen for a week. After the first nights rain, we woke up in the morning to find that the caravan floor was absolutely soaking wet. Not what we expected from a new caravan. I phoned them and told them that we were by no means happy and told the manager that we were bringing the caravan back as soon as our stay was over and that we would not accept this caravan back only a replacement or refund as this was a major fault and could lead to possible damp problems in the future. He just kept repeating for us to return it to them so they could have a look.


It rained for most of the week and the caravan continued to leak from both the rain and toilet. We spent most of our holiday mopping up the floor and cleaning out the toilet compartment.


A week later we took the caravan back to them and emptied all of our possessions, with the exception of the gas bottle and battery, out of it. We put it all in the car and we told the manager that we were rejecting the caravan and under no circumstances were we going to have anything further to do with this caravan. He kept repeating that the manufacturer would not replace the caravan.


I wrote to the manufacturer to complain and was told that we would not get a replacement nor a refund. I pointed them towards the Sale of Goods act, but to no avail. After contacting trading standards, they told us that we should write to the dealer as our contract was with them. We did this and were told that the caravan had been repaired and was ready to be picked up. They also stated that we had given them the opportunity to repair the defects. This was a blatant lie. I have written to them to explain this, but they are now playing the silent game. Trading standards will not get involved because the amount is more than £5,000. We have also found that the blinds keep coming out of their rails and that the back-up battery for the control panel did not work.


CAB have not answered my e-mail. I am toying with writing a letter demanding our money back and threatening them with a Statutory Demand, but am not sure if this would stand. Can anyone advise as to whether we are within our rights to a replacement caravan?



Edited by arry`
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Sounds like you have a serious problem. A noisy pump or a blind would be minor, but if you've had serious water ingress then that will have caused the start of untold damage to the caravan that will shorten its life dramatically.


I would try a local solicitor - an initial letter should not cost much, and would focus the dealer's attention to stop the waiting game.


If it goes from there, you should be able to claim solicitors costs for a county court action.


I know it means you have to spend a bit of money, but frankly a new caravan is several thousand pounds' worth of investment, and you want all the help you can get. A couple of hundred is a good investment.


Are you a member of the Caravan Club? If so, get their legal team on it, it should be free (or reduced rate) to members.


Has your caravan insurance got Legal cover included?

British Shoe Corporation - won :) BT - won :) West Lancs Council - lost :-x 02 - won :) British Airways - still fighting :o STOP PRESS - RSPCA - daughter won with letters I wrote :)

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I pressume the caravan is at the dealers?

the problem is you should have put your rejection in writing at the time you dropped it back to them, not after they repaired it? or at least thats what they will say! Stick to your guns ad give them 14days to repond then take them to court.

Do you know what they have done to repair?

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