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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Viera broken 3 days out of warranty


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My 37" Panasonic Viera developed a solid blue horizontal line on the display three days after the warranty expired. Beleive it or not Dixons are adamant that they will not honour the warranty. I have spoken with the Tech Guys who said it's a common fault and will require a new panel which will cost more to fix the TV is worth (approx £900!!!). I have written to customer service and i'm awaiting a response. Has anybody got any help / advice in the meantime?

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Yes, if they are refusing to fix it under warranty you still have rights under the sale of goods act for up to six years from the date of purchase, provided the fault was inherent. If TTG are saying it's a common problem it is likely to be a manufacturing fault in which case you are entitled to have the fault repaired free of charge or a replacement.

 

Pointless ringing because you have no proof of the conversation unless you record it, which they won't let you. I'd send a letter to head office stating the problem and that you feel the fault is inherent when you got the item. Chances are they will ask for an independent expert's report on the fault - that's perfectly legal. The burden of proof is on you to state the fault was there when you got the item.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

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Alan,

 

I am going throught the same thing with my TV. I phoned Comsumer Direct and they are very very good, they will log a call and give you a reference number which they way give you advice at each stage of the process. You can download a template letter from their website which they tell you to send to the Manager of the shop where you bought it and copy in Head Office. I copied in John Browett, Mike Hedgecox and Brian Keenan at Maylands Avenue Head Office

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  • 2 weeks later...

hey Alan

 

ive just been through what you are about to!

 

Course of Action

 

1. letter to currys statin sale of good act (give them 10-14 days), also send letter to sheffield, customer services are based there. Include photocopys of receipts and delivery.

 

2. they ask you to get independent engineers report, if it comes back at more then £500 they give vouchers if under they 'll will repair it. my report cost £50, give them 5 days.

 

3. wait for offer :-), think my plasma broke end of july and i got phone call today saying they'll give me vouchers so be patient. Good luck if ya need a template for a letter just ask.

 

Thanks

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Hi - thanks for your help. I received my quotation for repair - £825!!!! That's more then I paid for the television!! Can you send me the letter template? Hopefully they will pay up.

 

Thanks again.

Edited by alan8817
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Hi Alan,

 

Include photocopys (not originals) of repair quote, receipts, delivery report etc.

 

Sent letter via 1st class recorded, wait a week or so and then ring them to chase them up if youve not hear anything (when I did this I received phonecalls the next day on all 3 occasions ;))

 

Also include photocopy of receipt for engineers report, because they'll pay for that as well :D

 

I thought i was getting vouchers but a cheque has turned up in the post today!! when i spoke to them they said if purchased instore you'll get vouchers and if purchased from internet you get a cheque!

 

here is a copy of the letter I sent, obiously change the finer details: :

 

Customer Services

Currys

Customer Contact Centre

PO BOX 1687

Sheffield

S2 5YA

 

Dear Sir/Madam,

 

 

Sale of Goods Act 1979 (as amended)

 

I purchased a Samsung 42” Plasma television from your website on 10th Oct 2006 at a cost of £1098.00. The television has now ceased to work. I’ve contacted an independent TV repair specialist, who has quoted a cost of £650 for the repairs. Having owned the TV for only 21 months, I can not say I am impressed.

 

Under the Sale of Goods Act 1979 (as amended) I have a contract with yourselves, and not the manufacturer Samsung

 

The Sale of Goods Act 1979 (as amended) states in section 14 paragraph 2B:

For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—

 

(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,

(b) appearance and finish,

© freedom from minor defects,

(d) safety, and

(e) durability.

 

I am claiming with respect to (e) Durability.

 

The item as sold to me has not proved durable. I have two other televisions in my house, one is almost 13 years old and the other is about 8 years old. Both of these TVs are fully functioning and in daily use, I would expect a TV of this value to last at least a similar amount of time.

 

The action I would like you to take is simply to repair the TV to its former working self at no charge to myself.

 

I am quite happy for your engineers to take the TV away to be repaired.

In the event that the TV can not be repaired, I would expect a suitable replacement, taking into account the price and features of the TV.

 

I await your reply within the next 10 working days

 

Please find enclosed copies of the delivery report and original receipt

 

Kind Regards

 

 

 

Let me know how you get on

 

Cheers

 

Jonathan

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Hi Jonathan,

 

Just had an e-mail from Dixons to say they are giving me a cheque of £450 + the cost of the enginners report £180.00!! So i'm very happy with that :).

 

Thanks for your help and letter template.

 

Alan

 

PS how long did it take to receive the cheque?

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Did they say why they chose £450, and is this effectively a rescission of contract? If it costs £825 to repair which is more than the TV surely that's a touch on the low side (considering getting the report should not leave you out of pocket). If this is a year (just over) old then you wouldn't expect them to deduct half of the cost from the refund for a year's use (unless equivalent specifications were the same price now, in which case they are probably giving you vouchers or a cheque to enable you to replace the TV with one of equivalent specification). How much did it originally cost - they *are* allowed to deduct pro-rata for the use you have had of the item, I just think the valuation is a bit low compared to the cost of repair.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

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So... 690-450 is a loss of £240 for the year's use. By the time you'd expect the TV to be worth nil, assuming that it loses £240 per year, is after about 3 years.

 

I really think they've not given you enough here... I'd expect a £700 TV to still be worth something after 3 years, at least, if not twice that, considering you can pick up a dirt cheap portable and have it go on for ages.

 

The question you'd have to ask is how much it would cost you to replace the TV with one off the shelf right now, and not lose specification. I can't think the market's fallen that much, unlike with a PC where last year's hardware has been well and truly superseded (Moore's Law says that the speed should double every 18 months, or something).

 

Doubt there is much you can do, they made you an offer out of court and you accepted it.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

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Forest, I think I would have to disagree with you a bit regarding the price. My tv was £500 20 months ago but I reckon you could get a similar spec for probably £350 now. So not only have you got prices coming down but also a years wear and tear. You can get a brand new 37" Panasonic Viera for £499 now.

*****************************************

[/url]

Nationwide

Won

Capital One

Won

Citibank

Part win

GE Capital

Won

 

Exchange your council house for free.

www.UseMyPlace.com

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Yes, I was talking hypothetically, because it depends on how far that money would go...

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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