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    • Homer did say not to contact DR+.   If that's all the paperwork you have, sit tight and see if a letter before claim/action turns up. If you get one - and you may not, come back here and we'll help you to write back.    Or if you get more threatograms, let us know and we'll let you know if you need to take any action. In the meantime don't write to anyone and keep any correspondence for now.    HB
    • Hi DX   That is the only info letter I have we can't locate the first letter or original parking fine notification My wife said there wasn't  anything on the car windscreen. Do I ask the DC for the original notification ?   what shall I do just wait until they pursue through court ?   apologies for lack of info  Cancookwill
    • Hello, I've been following this thread and have some experience to share... Stand by for lots of words.   About 6 weeks ago, the engine seized on my car - 10 days before planning to use it for our 2 week trip around the UK!  I searched the internet for companies who could replace/rebuild the engine and get it back to me in time... One company that came up was 169 UK. I called the number and explained my predicament and the chap on the phone (who called himself Lee - I'm not convinced this was his real name) promised that if the vehicle got to him the next day or so, he'd have it done in time for our holiday!. He gave all kinds of reassurances about the types of vehicles they work on, from Porsches etc, even people from Spain taking their cars to him.. All work came through 3rd party websites (how i'd found them too) so you generally wont find reviews.    I was weary going into this, but you got to put your faith somewhere, right? so off it went on a trailer to Essex. NOW... I'd already asked where it would be going and I also tracked it by leaving a mobile phone hidden in the car. Interestingly, the place i was told i'd be collecting it from was not the same place the recovery guy (called Patrick?) told me he was delivering it to..    Anyway, they get the car and straight away tell me that the sump is full of diesel and that my ECU is faulty and its locked open one bank of injectors - causing the failure. All of this is feasible, but it meant that the car would not be ready in time for my holiday  He also tells me the DPF's (i'm sure it only has one, but he referred to there being more) were also completely blocked solid and needed to be dealt with (in this case, drilled and mapped out - which is also illegal) All of these little extras have now taken the cost from £3500 to nearly £5000  - as he was " putting together a special package for me" I tell him ok, i'm now away for 2 weeks so you have a little more time, i'll collect it when i get back.  I call him on the Friday before we travel home, asking how its going... he says "well, we aven't done it.. you said you were gonna be away for 2 weeks" apparently he marked to dairy wrong. So i call him again on the Monday following, I say I want to collect it that Thursday... not unreasonable. He then starts with the excuses that he has loads of guys off sick at the moment etc.. BUT, The car IS in the workshop and the boys ARE getting on with it. I say, OK.. but keep me updated daily as i need to make arrangements to come and get it. Tuesday passes without a word, so Wednesday morning i txt him asking for an update. He called me back around and hour later to tell me that the ECU they sourced for me is also faulty (they tested it before fitting it as they're nice like that) and it has water damage so he has to get another one, but that isn't going to get to him until the following Tuesday - which brings us up to this week.   Everything up until this point has been feasible if not a little annoying, BUT here is where is gets good...  On Sunday i happened to be in Essex on other business so decided to swing by Basildon and see if i could find my car. Knowing where it had been dropped off before the tracking phone died, i had a good idea where to look. And i also had the address of the garage where i'd be picking it up from. Hoping to not find it too easily - after all, it was being worked on on the Monday; Imagine my surprise to find it in the exact location it had been dropped off 4 weeks previously!  I lifted the bonnet - nothing had been touched.  The amount of dust on the bodywork and distinct lack of any hand prints etc strongly indicated that nothing had been touched and it certainly hadn't been moved in all that time. He may well have taken the ECU out to test but put it back, that's easy to do - but there is now way to tell from there that the DPF is blocked without removing it, or having full access to the ECU - which is faulty, remember?  It had all been LIES.  Now i am annoyed, but informed and he doesn't know that i know he's been lying to me.  I spent the next couple of days talking to various people i know and arranged my own recovery to get the car back - even if that meant effectively stealing it back. Long story short, i had it collected and got it back to me last night.  The guy who collected it went to the garage i'd been told i'd be collecting it from - Unit 28 Noble Square( Essex car and Commercial) and asked for Lee... Low and behold no-one by that name works there and the car (and others parked in the same place) were nothing to do with them! but then one guy did say "oh hang on, i think i know who you mean, let me give him a call"... 10 minutes later, 'Lee' showed up.  My man then had to endure conversation with this charlatan, but did glean some information that might be of interest.  "LEE" doesn't directly do any of this work... he takes on jobs, maybe up to 30 at a time and then farms them out to local garages. This explains why nothing had been done and why so many others get stuck in this net.   I was surprised that he was calm and didn't get the hump about me taking the car back, i still don't really understand what the scam is, but there definitely is one.  I think i've been very lucky that no money has been paid, i owe him nothing and i got out of there.  The amount of mental anguish and anxiety this has caused me has been extreme.  Now i'm back to square one, still with a broken car. But i'm only £500 out of pocket (for the recovery each way) and not £5k that it was supposedly going to cost... at some point, who knows when!     
    • Good luck from me as well Dixon, fingers crossed.    HB
    • Last time, the Judge provided me with, I would say, the most amount of time to speak. She started with HMRC, and they moved on to me. Essentially, since HMRC last responded to me (the original document I scribbled notes on), I feel it's right I should go first and just comment on each of their responses.   I'll leave sending that link to them, just in case HMRC then find something against it. I'll just bring it up, and mention the above quotes.
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G E Money and Secret Commissions


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Well regardless of Blemain say there still has been a breach of something been committed, obviously they are not going to admit they have done anything wrong nor will Ocean, but the final decision will be up to the court to decide if it reaches that stage as to who is in the wrong!

 

I'm just loading up ammunition in case I do end up with a big fight on my hands and I want to be well prepared :D

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Bizzimum, Bet they didnt wait 3 years to start collecting their payments!:)

 

who is your loan with?

 

Suzie

 

No, they didn't:lol:.

 

It was the broker that supplied the FISA book and application form. The loan is with GE.

 

I was mystified as to why I didn't do anything with this correspondance as I only found it last weekend, 2 years after receipt. It slipped by apparently un-noticed as a rather large news item broke on or around the date it would have been received.

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Bizzimum, that sounds about right for GE. May I ask what they did actually send you? did they send you copies of the tabs (screens) on their computer system? If so, on the last page, did it have commission and broker fees blanked out?

 

GE have missed off all the important docs that are needed in my SAR, even though the ICO have said that they need to send these things. I have sent them a letter before action and will file a claim at the end of the 14 days I have given them. Not that I think they will cough up then, they really are a shower!!

 

Have a look at this thread, it is interesting reading and an inspiration for us all th keep at it http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/192721-court-morrow-2pm-ge.html

 

Think Micko19 may have posted on this thread and has done so well digging up the dirt.

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Looks like it's all printouts from computer screens. All blank where broker fees/commission should be. Their assessment of my disposable income is interesting, to say the least. I'll go have a look at the other thread. I intend to keep digging around too.

 

ETA Brilliant thread.

 

Regarding missing info, there is actually a reference in my SAR to some paperwork I had to sign and return for action to be taken. The action was taken so they must have received it, but guess what isn't included with the SAR:roll:.

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Bizzimum,

 

GE are obviously doing it to be annying or they honestly think we are idiots!! What they obviously dont bank on is anyone actually having the original docs or copies from the start like I have!!!! I will keep digging and keep sharing I think time is running ut for them.

 

suzie

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VERY interesting reading.......

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

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  • 3 months later...

I have a copy of the GE branded Broker underwriting criteria/flowchart etc. detailing the whole 2nd charge process from start to finish. This is on a PDF which I am happy to email to anyone who thinks it will help them. The document details how much commission is to be paid on completion for each level of 2nd charge loan shifted by the broker (worked out by the creditworthiness of the borrower, higher payments for the more uncreditworthy of course!!). It also details the commission paid to the broker for selling PPI. Please PM me with an email address. The file is too big and probably a bit too sensitive to be openly posted. Methinks GE should secure their broker-only website a bit better!!!

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The commission is not paid by us(the customers), it is paid by the company. I dont care if my broker got paid by my mortgage company for finding me.

If i paid the money myself, then i would have something to say but as we dont, it really doesnt matter.

It just seems to be a case of trying to find fault for no reason in all thses companies. What agreements companies have between each other is between them, not us.

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The commission is not paid by us(the customers), it is paid by the company. I dont care if my broker got paid by my mortgage company for finding me.

If i paid the money myself, then i would have something to say but as we dont, it really doesnt matter.

It just seems to be a case of trying to find fault for no reason in all thses companies. What agreements companies have between each other is between them, not us.

 

But it would if they didn't necessarily act in your best interests, to earn themselves a higher commission. My broker has openly advertised having a "special arrangement" with GE.

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Hi - yes there is a large debate about broker commissions and whether they be secret or not - so - as in our case when a broker sits in your front room and tells you that this is the only company we are using - or in another case says this was the company but a new deal has been released today that is better for you - blah blah blah - I think it is obvious that that the brokers are going for the best deal for them not you.

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The commission is not paid by us(the customers), it is paid by the company

 

Don't be so sure....:cool: You'd be surprised what some have discovered when looking right into the details and financials sometimes. Don't just look at the face of the agreement and think thats it.

 

And you should care if it means that the broker acts out of their own self interest rather than his duty to you...which can end up costing you lots more. Thats why these rules are there as greed always crops up!

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Also look into the permission status of the Broker. Were they independant and fully authorised or were they linked to the Lender in anyway ie and appointed representative maybe?

 

If they were linked in this was the Lender is fully responsible for their behaviour, actions, auditing them and regulating them so would not be able to claim its nothing to do with them.

 

Just in case!

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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If I found that the broker hadnt been entirely truthfull, then it would be him I went after.

Obviously, companies are going to have incentives for those who bring in business, that doesnt stop with mortgage companies.

Ultimately, we have the final say as we can see what we are signing up to and if the terms meet our needs. if we dont like it, we dont have to sign.

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Hi,

 

Interesting document:

 

3.11.2 Broker Fee

You are able to charge an optional broker fee of up to 10% of the net loan up to a maximum £3,000.

 

The fee will be added to the loan advance and will then be paid to you with the commission. All fees need to be included in LTV calculations.

 

I guess added to the loan advance means one will be paying interest on top of the £3K for the duration of the loan.

 

Looks like a double whammy for the everyone! :)

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If I found that the broker hadnt been entirely truthfull, then it would be him I went after.

Obviously, companies are going to have incentives for those who bring in business, that doesnt stop with mortgage companies.

Ultimately, we have the final say as we can see what we are signing up to and if the terms meet our needs. if we dont like it, we dont have to sign.

 

I beg to differ. In the sub-prime market a lot of things have been deliberately hidden from the consumer. I knew the broker would be getting a commission of £**** added to my loan; fair enough, I asked them to find me one. However I did NOT know that they were additionally receiving a further amount of £**** two months after the commencement of the loan. This has definitely been added to my loan and I shall be challenging this at redemption.

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I beg to differ. In the sub-prime market a lot of things have been deliberately hidden from the consumer. I knew the broker would be getting a commission of £**** added to my loan; fair enough, I asked them to find me one. However I did NOT know that they were additionally receiving a further amount of £**** two months after the commencement of the loan. This has definitely been added to my loan and I shall be challenging this at redemption.

 

Exactly. and the question then is...as its not a flat fee per introduction but a % of the loan amount....how do you know the broker got you the best deal and you did not end up with a larger laon so they could make more commission?

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Hi,

 

Interesting document:

 

3.11.2 Broker Fee

You are able to charge an optional broker fee of up to 10% of the net loan up to a maximum £3,000.

 

The fee will be added to the loan advance and will then be paid to you with the commission. All fees need to be included in LTV calculations.

 

I guess added to the loan advance means one will be paying interest on top of the £3K for the duration of the loan.

 

Looks like a double whammy for the everyone! :)

 

Is that from Steveoram's document?

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Did I not read somewhere that they can't charge interest on a broker fee, or am I mistaken?

 

Well section 9 (4) of the CCA states that a fee shall not be treated as credit even though time may be allowed for its payment.

 

It ain't credit (or shouldn't be) so it should be added to the total charge for credit and no interest calculated on it...no? Back to the Wilson case again.

 

Am I way off?

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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yes, thats what happens, secret fees!! still no reply from GE on this one!!??

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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Hi - yes there is a large debate about broker commissions and whether they be secret or not - so - as in our case when a broker sits in your front room and tells you that this is the only company we are using - or in another case says this was the company but a new deal has been released today that is better for you - blah blah blah - I think it is obvious that that the brokers are going for the best deal for them not you.

 

ditto campari2, they are going for the winner! of course they will, and do, they are not saying oh take this deal knowing they wont earn any additional commission, how daft for anyone to expect us to believe that!

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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