Mossysue v Barclays **WON**

[mossysue]

i am about to make a claim for £3155 -it is a huge amount and i am worried they will want to go all the way to court. have others had success with this kind of amount?have any patterns emerged regarding thresholds over which they become really awkward.

[BankFodder]

If you are worried, then make sure that you read around all of the forum material. Understand the issues and what you would argue if it went to court.

It should give you some confidence.

[kaznelson]

My charges total £3015 and I've just rejected their offer of 50% refund. They have got until the 17th March or I will be proceeding with my Claim.

 

Like Dave said its a drop in the ocean to them.

[mossysue]

have sent first letter requesting repayment. i have sent it registered post, so presumably they will get it....?....

in the meantime, they are busy charging me more excessive charges (usual case of cashflow problems). looks like i'll have to start again after this claim!

[Bookworm]

That's ok, if they have nothing better to do... And maybe, just maybe, they'll pay up easier the 2nd or 3rd time, as they realise you mean business.

[mossysue]

have received letter today saying ..sorry about level of service...will let you know no later than 19th april - do i stick to my 14 day deadline, and then send second letter or what/ they have included a leaflet on how to complain, but it doesn't seem relevant

[BankFodder]

Yes, stick to your deadlines.

be rigorous about doing what you say you will do.

[mossysue]

i have sent my letter to my branch -customer services. is that ok?not to the address you have given at head office...

[mossysue]

i sent my first letter, and have only received a leaflet with a letter telling me how to make a complaint. i am about to send out my second letter, on monday, to the customer relations dept at my branch,moorgate. i don't have a personal name here. shall i just send out the second letter and await their reply?

[richardc]

Just address it to the Bank. You don't need a name.

[mossysue]

sent second letter to barclays yesterday.....

[mossysue]

second letter sent yesterday... heres hoping for some barclays action soon

[mossysue]

apologising for delay... thank me for my patience....whilst they continue investigations. as soon as second 14 day period is up i will pursue my claim regardless. the letter came from head office customer relations -have others received this?

[mossysue]

no reply after 14 days of sending second letter -looks like i must file my claim.

[Guest Lueeze]

File that claim and Good luck!

[mossysue]

i am now filling the form for moneyclaim - do i use the barclays head office address at churchill place?

anyone know,

thanks

[mossysue]

have i made a horrible mistake?

i am now making a claim to recoup bank charges and think i might have made an erroneous calculation. my charges amount to £3195, and calculated on your spreadsheet, the interest amounts to £629.19.

so I merrily sent the letter to the bank asking for the refund(using the template) i am very very bad at maths , and reading up now, I do not understand the 8% additional interest.

so, correct me, i am claiming a refund of £3195,

now, with moneyclaim. i claim £3195 plus £629? is there more interest?

can i also ask what the particulars of my claim are.... is it simply " claim back money from bank etc

help!

 

does the interest keep accumulating as time goes by?

[Alleycat]

Hi,

 

Its when you complete the Moneyclaim bit that you add on the 8% interest as calculated on the spreadsheet. So the total bank charges, plus whatever the 8% interest is.

 

Good luck and keep us posted!

 

Edit: Sorry I think I misuderstood! Do you mean at what date do you calculate the 8% interest up to? If so, I assume the date you file the moneyclaim. Not sure about whether it would continue to add up whilst waiting for a court date. I'll leave that to someone more experienced!

[mossysue]

have filed claim today..... slightly nervous, and for some reason cannot post claim onto litigation section although i want to. if any body can help.

claiming for total of £3824 inc court fees.

wish me luck...!

[Guest Lueeze]

You have to Pm a mod to add to litigation

 

Good Luck

 

Lou x

[mossysue]

er... what is pm?i did that today and they said i hadn't authenticated my account -i had an email, which i can't trace. plus , how do i find out about the different accounts, i seem to be , sadly, just 'basic'

[Guest Lueeze]

Eh?

 

You need to private message a mod or dave to add it to that section.

 

Im not sure what you mean by unauthorised best ask a Mod

[mossysue]

thanks for your help lou

[mossysue]

useless bank - i've filed my claim now, after the first letter, barclays wrote telling me they would give me an answer or update no later than 19th april. then i got another saying they would be completing their investigation. the time was up, i've filed my claim (i did it on friday, so I guess it goes out Monday24th).

still nothing from barclays.........

[mossysue]

At last, word from Barclays today. They are willing to offer me £800 as a gesture of goodwill. As my claim is for approx £3824, I will be holding out. But, they include an envelope for me to accept this offer, saying that if they do not hear from me within 8 weeks, they will assume complaint is resolved and close file. I have already filed my claim, and it has been acknowledged, so do I just ignore that now and just wait for the claim to proceed?