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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Lowell Portfolio


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Hi,

 

I started to receive letter from Lowell Portfolio last year about an old debt. I called the number on the letter to discuss repayments, but what they were asking for was well out of my means. I offered half of what they asked for but the kept refusing to accept my offer. This then lead to Lowell threatening to take me to court, which i wrote to them saying that I can't pay more than i offered and it will have to go to court then. I received a letter from the court last week saying a must pay the full amount to Lowell! but how can they do this??? i can't afford to pay the total sum, and now i am worried about balliffs coming and taking things to recover the debt.

 

Can anyone offer advice please on whether i have any options left, or do i just stuggle and try and meet the installments that lowell are requesting?

 

thanks

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Is the letter definitely from the court? Can you scan it up (obviously removing identifying details)?

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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I can't scan until tomorrow when i'm back at work, but the letter is from the county courts and it does say i need to pay the amount owed to Lowell. Can i dispute this still?

 

thanks for the quick replies :)

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If it's from the courts then surely it will have a case number? Ring up the court and find out when judgment was entered, how come you were not notified etc etc.

 

(and surely if it's from Lowell and not from the court that contravenes possibly every guideline in the book and serious complaints can be lodged about Lowells?)

When you've had all the help you need, make sure you stick around to help others too!

Just think, if everyone left the site after they'd got their help, there might not be anyone left the next time YOU come back needing more assistance!!!!!!!

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i've just got off the phone to the court and apparently the judge past judgement on this and said i had no grounds to dispte the debt.

 

The court would have sent a pack to you which you should have filled in and returned either admitting or filing a defence. Do you ever recall seeing something like this? (had you perhaps not been opening your post in case it was a nasty letter?)

When you've had all the help you need, make sure you stick around to help others too!

Just think, if everyone left the site after they'd got their help, there might not be anyone left the next time YOU come back needing more assistance!!!!!!!

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  • 1 month later...

hi, sorry it's been a while since i last updated. i sent a letter asking for lowell to provide copy's of the paper work as advised. i did receive a letter saying they are searching for it. this was followed by another letter a week later saying i could settle the debt now for the sum shown, but it was blank! confussing. a month has nw passed since i asked for a copy of my papers, so any ideas where i stand now, and what i should do????

 

thanks

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You dont need to do anything. Lowells are the so called professionals and should therefore be aware of their LEGAL responsibilities.

 

You will get two shortdated letters offering you a 60% discount before they admit defeat or produce a totally Unenforceable piece of paper

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right so i shouldn't get in touch asking about them stopping the dispute then. The only other thing is that they have tried to put through a charge against my house, with the hearing next month. do you think this will be canceled now?

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You seem a tad confused here. They can only get a charging order if there has been a CCJ awarded against you and you did not comply with the directions of the CCJ. Has a CCJ been issued

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i received a letter from the court saying lowell were claiming against the debt. i didnt receive a court date, just another letter from the court saying the court had ruled in lowells favor. i then received a letter from lowell or hamiltons stating they will be putting a claim in against my house. i then did the letter like suggested, and that is where i am. am i screwed because the judge has ruled in their favor even though they still havnt proved that they own the debt????

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Sounds to me as though you filed a defence but did not get it in, in time, Lowell have then requested Judgment in Default and have been awarded it, hence there being no directions from the CCJ to comply with as no instalment order etc will have been ordered.

 

From there they have tried to enforce the CCJ by way of a charging order and by the sound it of it have got an interim charging order and a hearing next month to make it final?

 

You wont be able to set the Judgment aside on the grounds of not receiving the paperwork because it sounds as though you have and I wouldn't risk it given that you have sent some paperwork back and you wouldnt want that produced at the hearing as it would completely undermine that cause of action.

 

Who is the original creditor and how much do you owe? I know from previous experience of viewing these forums that Lowell are particularly bad at providing info for certain creditors and im also wondering about a bank charges dipsute?

 

Cheers

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