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Hi I'm a long time lurker and have always found this site incredibly informative but have never posted before. I need some advice about a recent letter from Cap Quest collecting a debt from Powergen (eon now) from an address in 2003.


Firstly it was addressed to myself and an ex-partner and sent to my ex-partners mother's house and received on Monday. Both of us are on electoral roll and easily traceable so I have no idea where they got this adddress from as does not relate to either of us (apart from being my ex's mother!)


Secondly this debt was from 2003 when we moved to a different house. However we were still with Powergen at this next house! We would have been fully contactable at that address as Powergen customers until we split in 2005. The bill is not from this second address by from the previous one and we have never had any contact for an outstanding amount until now.


As per the advice of some of the site members through reading other posts I have drafted this letter (below) However I don't want any more mail going to my ex's mothers and wonder should I include my contact address?


Also is the letter ok and where do we stand with a bill from 5 years ago? I don't know the exact dates of the bill and need to request proof as we may not have been in the house then. The electric is for £198 and the gas is for £789 (although again I don't understand how because it was us two, a small baby, a log fire, electric oven etc...!)


You have contacted us regarding the accounts with the above reference number, which you claim is owed by ourselves.


We would point out that we have no knowledge of any such debt being owed to Eon (formerly Powergen).


We are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to individuals when it is uncertain that they are the debtor in question.


We would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.


Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands forpayment amounts to physical/psychological harassment.


May we also suggest that you remove the address of XXXXXXXXXXXXXXXX (address supplied in letter) as neither person lives at this address and further correspondence to this address will result in harassment of a third party not named by you. Wherever you gained this correspondence address from it has no relation to the address given by you. All correspondence in future is to be sent to XXXXXXXXXXXX (don't know whether to include this?)

We would ask that no further contact be made concerning the above account unless you can provide evidence as to our liability for the debtin question.


We await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

We look forward to your reply.


Any help in this matter would be gratefully appreciated! Thanks in advance!

Edited by mediamonkey
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Typical utility muddle !


I think your letter is a sensible first shot and I can see no reason why you should not point out your correct address.


Have you ever received a final bill for your old address?. If not they will not be able to collect even if money is owing. "you never billed us. Any bill you send now will be for a period more than one year ago".


Make absolutely sure that they have not included the final bill for your old address in their bills for your present address and they do not do so in future.


If Capquest persist write to Powergen including copies of Capquest's letters saying that as a long term and present customer of theirs you want this sorted. Do not corrrespond with Capquest. Do not talk to anyone on the phone at any time. Insist on letters only. Send all letters at least recorded delivery and file everything.


Await events!!

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I did that with Thames Water, bypassed Capquest (was your letter printed on blood red paper?) and Thames are investigating why they didn't send a bill to me (and for a bill that I wasn't liable for).


Capquest seem to be specialising in suspect utility bills now. If you can check your credit rating and see if they've done a search and added a default then that gives you more ammo to use - I haven't searched mine yet but I will do shortly....

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Sounds familiar.



I received a series of letters from Capquest in regards to an alledged EON debt - Name is similar to mine and is not a mistype.

I contacted Capquest and advised them that I've never been a customer of EON/Powergen or ANY Gas/Water/Electric company as the bills have always been in my partners or the property owners name.


Prior to starting their letters they did search my credit files for my current and previous address, however this debt relates to neither of these properties, and when I pointed out that unless they can get the correct name / address and some sort of proof that I was a customer of their client that they can go sit in the corner with a dunces hat on.


A few days later I get a letter from "H L Legal" saying that they are going to send "Scotcall" around as I've failed to contact them. HAHAHA

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I just got the same Pete. They acknowledge now thatI sent a letter and fax but 'say' it was not put onto their system until today. Meanwhile the account is off hold (surely they can't do that because it's in dispute) AND they've sent another letter to my ex partner's mother (even though I've asked them not to!!)


I know I shouldn't but I phoned them, told them to put it on hold - to give me a satisfactory evidence that we owe this money and if not lay off. I've also told them I'm reporting them to OFT for hassling a third party not related to the debt!


I'll see what we get back!!

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Have you written to E-on yet. Bypass Capquest ASAP and do not communicate with them again.


Have you reported them to OFT? Capquest are experts at making empty threats so threats by you will be ignored. Always follow up your threats - in this case actually report them to the OFT.


Is your ex partners mother returning their letters 'not at this adress'. Ask her to do so.

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Also under OFT debt collection guidelines they cannot use multiple collection agents....as has been said-report them.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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