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Hi

 

I have claimed an amount of money back from Natwest before the stop was put on, since then i have noticed a much more agressive approach to my account and i now wish to put in a second claim even though they are on hold at the mo, can you tell me if this is possible? I have ordered my statements from Natwest for the last two years and they turned up yeasterday.

I have looked at my account statement today online and noticed 5 charges which are listed as 'historic stmnt fee' at £5 each, my understanding was that they can only charge £10 for historic statements or am i missing something here?

 

Brgds

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They can, but copy statements are £5 per request. Did you ask for a SAR or simply ask for copy statements?

Are the charges on the same day as well?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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