Jump to content


  • Tweets

  • Posts

    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Hello All I'm Looking for some advice


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5726 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have stumbled upson this forum having having some problems with HFO Services who now claim they own my barclay card i havve been advised to send a cca letter to them which i will tomorrow after work

 

But the question i have is that im currently looking into an IVA to clear the debt i owe but i have noticed on the forums thats people do not reccomend this. I was wondering if bankcruptcy would be the way to go here is what i owe and i just cant afford to pay anything off as im on a minimun wage job

 

£338 (capitol one) now with cabot

£900 (Barclay card) Now with HFO Services and been threatened with court had nast call from them yesterday said they sending forms to the court

£450 (NatWest)

£550 (Vodaphone)

£25200 ( HSBC Managed load ACCOUNT) Currently paying £210 per month to them

 

does anyone have any advice for me please as im really stressig out about the situation and its causing problems with my relationship

 

your help would be greatly apriciated

 

kind regard's

 

John

Edited by johnhorton79
Link to post
Share on other sites

Hi, John.

 

I'll move this thread to the Debt Collectors Industry Forum.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

First of all John, write to all your creditors and offer them a token payment of say £5 a month, or whatever you feel you can easily afford. They won't like it, and will try to make excuses/threats etc. But they have o accept what you offer. But Cancel all direct debits to them, and pay by postal order or cheque instead. As soon as they cash the cheque/postal order, then they have accepted your offer. Paying by cheque/postal order means that way they cannot help themselves to the usual amount from your bank account. Also if you wish you can ask them for details so you can se up a standing order from your current account. You set the amount and they cannot get more unless you go to your bank and change the amounts paid yourself.

Also change your bank account if the account is by the same bank as one of your creditors.

 

Next, send CCA requests to any that are loans,credit cards. As there's a good chance they wil be unenforceable. Especially BArclaycard. They are well known for sending application forms as CCA's and are totaly unenforceable.

 

Also, never speak to them on the phone. If they ring, say, "Sorry I require all communication to be in writing only."

 

When you've done all that. Sit back and relax, knowing there's a huge weight off your mind. Less strain on your relationship. Keep us posted on this thread when you get a reply from them. And we can tell you what to do next.

 

Good luck. :D

  • Haha 1

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

Link to post
Share on other sites

Hi John,

I think Fuzzybobble's advice is excellent. Everyone here can identify with your stress, but you really will find that once you tackle the problem as suggested, then you'll feel a whole lot better.

When you get round to sending the CCA requests, be sure not ro sign the letters, just type your name at the bottom. That way nothing dodgy can be done with your signature.

Please keep in touch with updates and you'll find lots of support and encouragement here.

Best wishes, Patma

Link to post
Share on other sites

i havent had chance to post the letter yet just been so busy with work but off on friday so will do it then

 

had a call today from hfo services(who today said they had sent the forms to the courts for a charging order

this has me very very worried as its not my house the house is the girlfriends its her morgage

 

any ideas guys??

 

please help im really worrying about this

Edited by johnhorton79
missed points
Link to post
Share on other sites

Then they can't do it. If the house is not in your name, they cannot possibly get any sort of order on it.

 

They are scaremongerers and will say anything to get you to give them money.

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

 

Also, never speak to them on the phone. If they ring, say, "Sorry I require all communication to be in writing only."

 

/quote]

 

Listen to FB. One of the best pieces of advice I ever received. They won't make misleading/incorrect threats in writing, so will save you a lot of unecessary stress. :)

Link to post
Share on other sites

i havent had chance to post the letter yet just been so busy with work but off on friday so will do it then

 

had a call today from hfo services(who today said they had sent the forms to the courts for a charging order

 

this has me very very worried as its not my house the house is the girlfriends its her morgage

 

any ideas guys??

 

please help im really worrying about this

 

Don't talk to them on the phone. Don't give information. They can't do that. Hopefully they will repeat that in writing!

Link to post
Share on other sites

I would try the CCA option first. You may get lucky and none of them being able to enforce any of the debts that require a CCA.

 

Going bankrupt should be an absolute last resort choice. It's not as easy way out as a lot of people seem to think.

 

If you send a private message to BabyBear on here, she's gone down the bankruptsy road and may be able to advise you.

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

Link to post
Share on other sites

i have sent the CCA form in the post to hfo services today but as i stated they calle3d last week saying forms have been sent to court for a charging order however like i have stated the house is my girlfriends ands its her moragage im just really worrying about this all and dont know what to do about it

Link to post
Share on other sites

Hi John - they wont get far getting a charging order for a debt in your name on a house in another, really dont worry about them trying to scare you this way.

 

The largest debt it seems you are paying, can you continue to pay this as normal?

 

With the others going to the CCCS or someone similar (CAB) and getting them to deal with DCA's will help you. Write a letter and state you are going through a third party who will be contact with them shortly.

 

If you do pay by standing order bear in mind that only YOU can control how much money is taken and when, as opposed to Direct debit when the company more or less does (though shouldnt be without your agreement). A direct debit you can cancel at any time!

Link to post
Share on other sites

i am 5.5 payments behind for hsbc managed loan and wont be able to make this months payment of 210 which will then default it and then pass on to debt collection agecy i really do not know what to do

 

i have spoke to hsbc and asked them to restucture my managed loan but they have refused to do it

 

sorry for being dumb but what is CCCS AND CAB

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...