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    • The country has seen electricity shortages that have left some factories and homes without power.View the full article
    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
    • Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination.  On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop. After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost. On 25/09/2021, I filled in the compensation form.  On 27/09/2021, I received compensation of £20 + postage of £5.80. On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint) The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it. I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past. The parcel was declared as a laptop. I have prepared a letter of claim to send them as soon as they reject my request to pay in full. Few questions, I couldn't find answers about: Do i need to send email to Hermes with letter of claim or post? Next steps: Wait for formal complaint's response..  Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website? Hope i can get some feedback on my letter of claim.   Letter of claim1.pdf
    • See all resources available if you would like to become an apprentice in Coventry.View the full article
    • Funny you should mention it-I have today got a letter from the court telling me the judge's comments 'there is no record of an email of 23 July 2021 with the Help With Fees application' 'the Help With Fees code was not generated until either 21 April 2021 or 18 August 2021 and so cannot have been included in an email sent on 23 July 2021'.  'If you want to set aside the order of 2 Aug 2021(I assume that's the one that no-one vhas received,vacating the case) you must make an N244 application  and pay the fee of £255 or submit a Help With Fees application'.   They don't even know when the code was generated and have no idea whether this was before or after the email was sent to them...    
  • Our picks

Paul v Barclays **WON**


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because no one has posted on it for the last 5132 days.

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Please click the "Report " link

 

at the bottom of one of the posts.

 

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Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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woohoooooooooooooo WELL DONE AGAIN!!! Hope she gets you something nice for tea tonight coz there won't be much left after she's hit the shops - I should know I'm sittin here spending ours LOL

xxx Woody xxx

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woohoooooooooooooo WELL DONE AGAIN!!! Hope she gets you something nice for tea tonight coz there won't be much left after she's hit the shops - I should know I'm sittin here spending ours LOL

 

xxx Woody xxx

 

 

As long as its not from Tesco or Sainsbury, it will be ok

Did you see whistleblower last night? :eek:

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Last 10 minutes of it - anyone know if it gets repeated - oooh what we gonna do now - only leaves Morrisons and i gotta be on me minutes before I go in there!!!! AWW well gets on internet to find out if there are any farms going cheap so can be self sufficient - the good life here we come lol

 

xxx Woody xxx

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WELL DONE WOODENTOP AND PAULL, CONGRATULATIONS.

VERY FUNNY PAUL PMSL !!!!!!!!!!!!!!!!!!!!!!!!!!!

well i received a confirmation letter today and faxed it signed over at 1pm so will need to wait and see when the money is put in, how did they have your email address, did you give it to them, i dont remember ever giving it to them.

HAPPY SPENDING, IF I GET MY MONEY TONIGHT I WILL TREAT THE KIDS TO A SHOPPING TRIP TOMORROW AFTER SCHOOL.

And maybe a meal out

Happy days are upon us everyone

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Hi Caz

They got my email address from the original email I sent to Krysta - keep us informed hun - i reckon it will be in this afternoon - my balance is rapidly going down LOL - payin me bills upfront so don't have to worry about them for a year i.e. council tax etc. Saddo I am LOL

xxx Woody xxx

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THat is a saddo, Woody, Hope you are going to have a little bit of a blow out on something silly or treat yourself......

Actually maybe your the sensible one and we are the stupid ones. Oh well lets hope i get my money today or tomorrow, the waiting now is terrible, this seems to be the worse time, i am also becoming desperate just to see the money in my account to know it is all over

 

Will let you know Caz

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Hi Caz - yes I will treat myself just wanted to get them out of the way. Hubby has taken early retirement on an old pension so waiting on that coming through which should be in very soon - thats when I start partying LOL!!!! Next week I hope.

 

Woody xxx

 

PS am waiting with baited breath on a post from you.

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Half of mine went on holiday, half went on bills.

 

I emailed my settlement letter so thats how they got my email address

 

It took them 3 hours to get the money in my account, so keep checking about 4pm

 

Paul

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Ok

Stage 2

Sent off to court my application for costs this morning

As my court had 2 block sessions for cases it may want to make the bank pay for wasting their time.

 

Paul

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Ok Paul, I still have no money, sent a reminder email last night, asking if there was any reason why! I may phone soon if it is not in.So you have lost me now, what costs surley you got your court costs back when you settled!Caz

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Hi Caz,

I would gve it till about lunch then send her a polite email asking if she can let you know when you can expect the money to be transfered so you can inform the court.

 

As to costs:

Time for preparing documents

Reading there responses

producing court documents

costs for paper, ink, stamps etc

 

Have a read of this

 

http://www.consumeractiongroup.co.uk/forum/announcement.php?f=33&a=84

 

 

Paul

 

ps Holiday in Costa del Sol booked and paid in Full, Thanks Barclays

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Holiday, oh i dream!!!!!!

 

Wow, never thought of claiming for this, has anyone succeeded do you know, I will have a look in a minute, just of to pick my daughter up from college, she is sitting one of her A levels, so fingers crossed.

Caz

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A few people are starting get costs now as the courts are getting more and more fed up of the banks,

 

Theres a thread about quoteing a Judge stating that he will start to award costss and compensation.

 

Youve nothing to lose by asking

 

Paul

 

ps Just read your post about the Sunshades, I'm very impressed and would love to see them on the Market

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  • 2 weeks later...

PRN, had a search for your thread, cant find it, dyu have one?

 

If not its better for you to start one so we can see what you have done and where you are now.

 

We cant fully advise unless we know the whole story.

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Hi,

Barclays sent me a letter with an offer I answer that i did not accept it. No answer yet. What shall I do now? Still wait or contact money claim?

Thanks

Andrea

 

there's a template letter for rejecting an offer, send them that##and carry on as usual

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  • 1 month later...

Ok I emailed Kate to see if they knew about this and if they arwe attending and this is the reply

 

Thank you for your email, we were not aware that we had a hearing so I have contacted the court to get them to send us over a copy of the order as we have not received it. We will be sending a barrister to defend this hearing on behalf of the court.

Thanks

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  • 2 months later...

Thread moved to success forum.

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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